Martin Baloyi
Soweto
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Junior IT Support Technician
Small Enterprise Foundation
Bryanston
06.2021 - Current
- Create, maintain, and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
- Assist staff, local and remote, with the installation, configuration and maintenance of computing devices, peripherals, application software, and related technologies within established standards and guidelines.
Junior IT Support Technician
Anova Health Institute
12.2020 - 06.2021
- Providing Technical support and advice to all ICT issues
- Ensure the optimum functioning of all equipment and the software system, e.g
- Laptops, tablets, scanners, internet browsers & connectivity
- Provide ongoing support and training at health facilities and pick-up-points (PuPs) to ensure optimally and consistent utilization of the SyNCH system
IT Helpdesk Support
OMnia Group
04.2013 - 06.2020
- Providing excellent services through phone to IT users for basic end-user-related hardware and software, desktop related LAN network systems
- Configuration and resetting the network access accounts whenever required
- Installation of new hardware and softwares.
IT Desktop Support Technician
Valoyi Trust Authority Polokwane
03.2017 - 04.2018
- Diagnosing and solving hardware or software faults
- Help create technical documentation and manuals
- Troubleshoot network and server-related technical issues
- IP phone and Camera support and configuration
- Manage and configure user profiles and computers in Active directory, Printer and copy machine setup and troubleshooting
- Installation & configuration of the company’s computer hardware operating systems and applications
- Maintenance and monitoring of computer networks and systems
- Logging the queries of customers and employees
- Analysis of call logs in order to discover any underlying issues or trends
Education
Associate of Science - Technical Support
Pearson Vue
Johannesburg07.2021
Associate of Science - System Development
JumpCO Software Labs
Randburg07.2019
High School Diploma -
Sevengwana High School
11.2016
Skills
- Java Development
- SQL database management and creation
- HTML/CSS
- Dynamics Ax support
- Microsoft office 365
- Active directory
- VPN FortiGate
- Windows server support
- Microsoft Service management
- Cherwell Service management
- Cloud Architect
- Docker
- Python
- JavaScript
- SQL and databases
- Mail and Exchange configuration
Timeline
Junior IT Support Technician
Small Enterprise Foundation
06.2021 - Current
Junior IT Support Technician
Anova Health Institute
12.2020 - 06.2021
IT Desktop Support Technician
Valoyi Trust Authority Polokwane
03.2017 - 04.2018
IT Helpdesk Support
OMnia Group
04.2013 - 06.2020
Associate of Science - Technical Support
Pearson Vue
Associate of Science - System Development
JumpCO Software Labs
High School Diploma -
Sevengwana High School
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