Hi, I’m
Levert Dlamini
IT Field Technician
Newlands West, Durban, KwaZulu-Natal,KZN
Summary
SUMMARY
Experienced IT Support Technician in providing technical support and troubleshooting for a wide range of computer systems and software. Skilled in diagnosing and resolving complex technical issues, excellent customer service and communication skills. Strong knowledge of network protocols and technologies and experience managing and maintaining network infrastructure. Proven ability to work independently and as part of a team to ensure efficient and effective IT support.
Overview
5
years of professional experience
Work History
OUTWORX CONTACT CENTRE
JUNIOR IT SUPPORT TECHNICIAN
10.2023 - 03.2024
Job overview
- Create user profiles for associate, reset passwords on Active Directory.
- Repairing hardware and network issues.
- Liaising with 3rd party vendors.
- Assisting users with Mircosoft Windows OS (Windows 7, 8, 10, 11 and Mac iOS Support.
- Setting up Cisco Meraki switches and router.
OUTWORX CENTRE
WEB CHAT AGENT
04.2023 - 02.2024
Job overview
- Solving Online queries, Online Guidance & Assistance.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Participated in ongoing training programs to stay updated on industry trends, product updates, and emerging technologies relevant to web chat support roles.
MUSGRAVE GYM Company (DUT Internship Programme)
WEB DEVELOPER
01.2019 - 09.2022
Job overview
- Develop online app for customers and employees.
- Oversaw back-end development using c# and ASP.NET to maintain website integrity.
- Ensured cross-browser compatibility by utilizing progressive enhancement techniques that allowed for optimal display on a wide range of devices.
- Performed unit testing of web applications and troubleshot issues.
DEPT. OF EDUCATION
EXAMINATION ASSISTANT
11.2018 - 12.2018
Job overview
- Assistance with marking matric exam papers.
- Reviewed and edited documents for accuracy, grammar and clarity.
Education
Durban University of Technology
from Diploma in ICT: Applications Development
01.2019
UMLAZI COMTECH HIGH SCHOOL
GRADE 12
University Overview
Subjects: Isizulu, English, Mathematics (Pure), Life Sciences, Physical Sciences, Computer App. Tech, Music, Life Orientation
Skills
REFERENCES
OUTWORX CONTACT CENTRE
IT Support Manager
Slungile Ntombela
Cell: 068 181 2200
Timeline
JUNIOR IT SUPPORT TECHNICIAN
OUTWORX CONTACT CENTRE
10.2023 - 03.2024
WEB CHAT AGENT
OUTWORX CENTRE
04.2023 - 02.2024
WEB DEVELOPER
MUSGRAVE GYM Company (DUT Internship Programme)
01.2019 - 09.2022
EXAMINATION ASSISTANT
DEPT. OF EDUCATION
11.2018 - 12.2018
Durban University of Technology
from Diploma in ICT: Applications Development
UMLAZI COMTECH HIGH SCHOOL
GRADE 12
04.2016