Gaynor Kona-Maluleke
Key Account Manager
Morningside
Summary
With over a decade-long experience in the telecommunications sector, I am an ambitious and result-driven Key Account Manager, bringing with me a record of robust business development, escalating sales, and fostering durable customer relationships. My proficiency in managing the financial institutions portfolio at Blue Label Distribution ensures successful sell-through of Value Added Services (VAS) into the financial institutions in South Africa. Recipient of the Top Performing Key Account Manager Award in 2022, the Long Slog Award in 2023 and the "In it, to win it incentive" Key Account Manager winner in 2024, these accolades testify to my exceptional performance and unwavering dedication towards achieving business objectives.
As a professional seeking a challenging role in Key Account Management, my primary goal is to employ my skills and experience for the growth and success of the organization. Committed to exceeding targets, I am proficient at implementing strategic planning and building vital relationships to deliver exceptional results. As someone constantly eager to learn and evolve, the dynamic and fast- paced telecommunications industry is my natural habitat, promising continued growth and versatility.
Overview
1825
1825
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Key Account Manager
Blue Label Distribution
Johannesburg, Gauteng
10.2019 - Current
- Managed a portfolio of financial institutions, successfully driving the sales of Value-Added Services (VAS) into the financial institutions in South Africa
- Devised and implemented powerful sales strategies, meeting sales objectives, boosting revenue, and expanding market share
- Led financial and budget operations to optimize returns
- Conducted performance data analysis to monitor and enhance channel performance
- Nurtured relationships with National Head Offices and specific sites to understand market needs and implement account strategies
- Detected opportunities for up-selling, cross-selling and introductions of new products
- Monitored competitor and industry movements to discover growth opportunities
- Defined effective measures and standards for a comprehensive, 'One-Stop Service' account management interface
- Continuously supported existing accounts and ceaselessly worked towards generating new profitable revenue streams
Account Manager
MTN
Johannesburg, Gauteng
01.2019 - 09.2019
- Managed daily customer relations to maximize value, meet annual targets and ensure customer satisfaction
- Implemented commercial plans and executed joint sales actions to boost sales in designated product categories
- Executed sales strategies to meet Innovation Hub's targets and agreement terms
- Maximized opportunities within African markets, enhancing brand visibility, revenue growth and sustainability
- Coordinated with Client Services to provide best-in-class service for Innovation Hub patrons
- Facilitated communication across business areas about customer needs, opportunities, and potential improvements in processes, technology, and service quality
- Led internal teams in drafting necessary agreements involving legal and financial matters
- Uphold quality standards to boost customer experience and cost efficiency
- Managed and resolved IOT-related issues, harnessing MTN resources for efficient execution and resolution
- Captured and updated business strategic guidelines, existing agreements, MSA, and SLAs to drive client-related agendas effectively
Trade Marketer
MTN
Johannesburg, Gauteng
01.201 - 12.201
- Coordinating marketing solutions to guarantee superior service and effective product promotions in the Branded Retail Channel
- Proactively anticipating and capitalizing on shifts in consumer behavior
- Executing sales and service campaigns in sync with branded trade marketing strategy, with a focus on mall promotions
- Implementing regional marketing strategies for the trade sector
- Contributing to forecast preparation and budgeting process for the unit
- Managing and optimizing budget, ensuring all spending is as per agreed guidelines
- Maintaining compliance and consistency in all promotional materials, advertisements, and communication media across stores
- Understanding, collating, and innovating action plans that align with local requirements and the overall strategy, while easing communication with the approved stakeholders
Channel Representative
MTN
Johannesburg, Gauteng
08.2014 - 05.2018
- Deliver consistently exceptional performance in sales by implementing strategies and ensuring service excellence
- Develop and manage call cycles to ensure regular visitation of all stores within portfolio, aligning with standardized protocols for optimal customer service
- Facilitate induction sessions to ensure comprehensive understanding of job responsibilities among consultants
- Conduct local trainings and on-site support for store consultants
- Identify and propose creative enhancements for consumer channel performance and promotional strategy
- Ensure strategy adherence within the Retail Channel and enforce corrective action for non-compliance
- Foster and maintain strong relationships with all internal and external stakeholders
- Guarantee compliance and consistency of all in-store promotional materials, advertising mediums and communication resources
Customer Service Representative
MTN
Johannesburg, Gauteng
10.2008 - 07.2014
- Manage and maintain customer accounts by accurately recording and keeping all account information up-to-date
- Proactively address and resolve customer complaints by deciphering the root cause, selecting and explaining the optimal solution, undertaking timely corrections or adjustments, and ensuring effective resolution via diligent follow-up
- Accurately process customer adjustments to maintain seamless financial accounts
- Advise management on potential products or services by gathering and analyzing customer information to identify customer needs
- Develop comprehensive service or product reports by scrutinizing and analyzing customer information
- Foster sustainable, trustworthy relationships through transparent and engaging communication
Education
Grade 12 -
MONDEOR HIGH SCHOOL
04.2001 - 01.2006
Bachelor of Arts - undefined
UNIVERSITY OF THE WITWATERSRAND
Project Management Course - undefined
STELLENBOSCH UNIVERSITY
Skills
Key account management
Client relationship building
Cross-functional collaboration
Account management
Account development
Business development
Account retention
Sales negotiations
Client onboarding
Problem-solving abilities
Self motivation
Personal Information
- Date of Birth: 10/29/88
- Nationality: South African
- Marital Status: Married
Timeline
Key Account Manager
Blue Label Distribution
10.2019 - Current
Account Manager
MTN
01.2019 - 09.2019
Channel Representative
MTN
08.2014 - 05.2018
Customer Service Representative
MTN
10.2008 - 07.2014
Grade 12 -
MONDEOR HIGH SCHOOL
04.2001 - 01.2006
Bachelor of Arts - undefined
UNIVERSITY OF THE WITWATERSRAND
Project Management Course - undefined
STELLENBOSCH UNIVERSITY
Trade Marketer
MTN
01.201 - 12.201
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