Boitumelo Molise
Johannesburg
Summary
An individual who is committed at ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Interaction Agent
Blue Label Distribution
04.2022 - Current
- Created a positive work environment by fostering open communication among team members and offering constructive feedback on performance improvements needed.
- Consistently met or exceeded sales targets by promoting products and services relevant to customers'' needs during interactions.
- Contributed to team success by consistently meeting or exceeding performance goals for call quality and productivity.
- Initiated follow-up calls with customers when necessary, ensuring that their concerns were completely addressed and reinforcing the company''s commitment to their satisfaction.
Education
Bachelor of Arts - Anthropology And Sociology
University of Witwatersrand
Johannesburg, South Africa04-2022
High School Diploma -
St. Matthews. P. S. S
Soweto, South Africa12-2016
Skills
- Complaint handling
- Call center experience
- CRM software proficiency
- Customer service
- Critical thinking
- Team collaboration
- Adaptability and flexibility
Languages
IsiZulu
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Xhosa
Advanced (C1)
Timeline
Customer Interaction Agent
Blue Label Distribution
04.2022 - Current
Bachelor of Arts - Anthropology And Sociology
University of Witwatersrand
High School Diploma -
St. Matthews. P. S. S
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