FIONA NKOSI
Business Operational Administrator
Johannesburg,GP
Summary
Achieved assistance management within all departments Communications skills is of high importance Achieved in being a one step ahead within an organization and department Resolving queries and taking responsibilities when needed to assist in achieving a good persona in a department. Portrays a work ethic and ability to complete the given tasks motivation as an individual, I have the ability to develop and nurture long-term relationships. I am efficient and organized; a helpful people person and excellent at building rapport and fostering mutually beneficial relationships I believe that my experience, energy, analytic skills, organizational abilities, and creativity in tackling problems will make a positive contribution to your organization. I am equally comfortable working independently to meet company goals, as well as collaboratively as part of a team.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Consultant
Call Centre Nucleus, CNN/AEGIS
01.2009 - 09.2010
- Respond to all customer queries/requests and provide professional assistance through multimedia contact channels
- Log all contacts in accordance with the documented processes
- Ustomer case management
- Esolve customer complaints and escalate as necessary within agreed turnaround time
- Maintain a high standard of product knowledge and adhere to documented processes to ensure customers service accurate and consistence information
- Skills: Understand Key performance, understanding how to track and improve own performance with personal development plan
- Take on additional responsibilities to support others within the organization where necessary
- To be the primary of contact for Department of Home Affairs customers and to conduct the interaction with customer in the spirit of the client focus
- Chieve in bring about customer satisfaction and bring about customer loyalty
- Ensure business objectives are achieved through meeting the agreed client service levels and other set targets
- Contribute to a high performance and high commitment environment in accordance with the department.
Receptionist/PA/Secretarial/Admin
The Business Centre
10.2010 - 05.2013
- Promote and ensure smooth and effective communication between staff and the company
- Public Operating and monitoring switchboard daily
- Monitor walk-ins and manage front desk
- Eekly data capturing of the clients, boardroom and meeting rooms day to day for invoicing purposes, handle and deliver of client’s mail
- Handling of all incoming calls and the booking and managing the boardroom and meeting rooms bookings
- Aking sure that all admin/data capturing is up to date weekly and monthly
- Setting up appointments for managers and keeping track of the dairy
- Making sure that the invoices are done and sent to the relevant client/supplier and forward correct invoices to Finance department
- Skills: Improving my knowledge of communications
- Earning how to prioritise my timing
- Orking in a team in tough conditions and meeting deadlines.
Personal Assistant, Office Manager
Innovent Rental and Asset
08.2013 - 01.2015
- Managing diaries for all three directors
- Andling the maintenance of the building, etc
- Filling tender supplier documents and sending them out to relevant companies
- Arranging and Booking accommodations and flights for every department on business trips and arranging visa’s for directors
- Making sure all company documents are up to date.
01.2015 - 12.2021
- Moved to a Business Administration Role
- Mplementing business procedures
- Ffectively manages one’s time and resources to ensure that objectives are achieved efficiently and on time
- He point of contact for clients and funders.
Education
Matric -
Athlone Girls High School, I.T Intellect
National Certificate Information Technology (Support System NQF Level 5) - undefined
Certificate (Finished Course - Office Managment
UNISA
Pretoria 01.2013 - 01.2014
Skills
Report preparation
Service standard compliance
CRM
Training development aptitude
Administrative support
Professional telephone demeanor
Additional Information
- CURRICULUM VITEA OF
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
01.2015 - 12.2021
Personal Assistant, Office Manager
Innovent Rental and Asset
08.2013 - 01.2015
Certificate (Finished Course - Office Managment
UNISA
01.2013 - 01.2014
Receptionist/PA/Secretarial/Admin
The Business Centre
10.2010 - 05.2013
Customer Service Consultant
Call Centre Nucleus, CNN/AEGIS
01.2009 - 09.2010
Matric -
Athlone Girls High School, I.T Intellect