Fikile Majwede

Managed workshop planner and aligned schedules with current workloads to optimise resource allocation.

Manage job cards and WIPs for workshop progress.

Update machine status within workshop workflow and records daily.

Open and close workshop and field service jobs on D365.

Capture timesheets and overtime accurately for payroll processing.

Upload relevant documents on D365 for compliance and traceability.

Managed machine transfer documentation for accurate records. for accurate handover records.

Reviewed machine status summary to ensure compliance. for all PDI services and load test due.

Check upcoming services for yard units and add open tasks.

Create new tasks for units ready for planned service.

Book machines for load test and load test inspection.

Receive PDIs and route them for workshop and planner use.

Manage productivity tracker to keep output visible and current.

Support weekly yard check and sales ticker reconciliation.

Liaise with logistics to coordinate movements and deliveries.

Validated outgoing units prior to release, ensuring adherence to quality standards.

Review field service planner for open jobs and shift work.

Assist updating and presenting catch-up inbound meeting notes.

Organise staff medicals for company requirements and appointment scheduling.

Assist ordering groceries to support workshop operations.

Monitored gate sheet to track unit movements accurately. for incoming and outgoing unit movements.

• Monitored gate sheet to track unit movements accurately. for incoming and outgoing unit movements.

Managed switchboard, handled incoming calls, and promptly directed enquiries to enhance communication flow.

Screen and transfer calls to relevant colleagues and departments.

Manage reception area operations to provide consistent customer-facing service.

Welcomed walk-ins and visitors, ensuring an organised reception area for a positive first impression.

Answer customer queries and resolve issues immediately or refer appropriately.

Resolve customer queries to the satisfaction of each visitor.

Attend and respond to emails to keep correspondence moving steadily.

Support general administrative duties to keep office processes running smoothly.

Provided support to administrative staff to facilitate uninterrupted operations.

Scan, save, and upload PODs onto AX system for records.

Manage POS updates on SharePoint for accurate internal tracking.

Assist hire desk with quotes, coordinate follow-ups, and document actions.

Organised company medical appointments and coordinated with stakeholders to ensure timely completion.

Supported booking activities to ensure efficient scheduling of trainings. and planning of training to support scheduled sessions.

Assist with CQM tasks to maintain quality administration records.

Quality assured student registration contracts and supporting documents, enhancing compliance and accuracy.

Compile reporting information for accurate registration updates.

Tracked and loaded student documents onto online systems, ensuring accurate and timely processing.

Contacted students to obtain outstanding documentation, facilitating streamlined registration.

Drafted registration, travel medical aid, and study permit letters.

Responded to general registration and programme enquiries in a timely manner.

Reviewed entrance requirements and recorded conditional or erroneous admissions accurately.

Oversaw the admissions inbox and replied to incoming messages efficiently.

Processed student deregistrations and issued proof of module deregistration.

Processed international and domestic applications and enrolments within set timeframes, enhancing applicant conversion rates.

Followed Monash policies to ensure compliance during student selection processes., systems, and processes to select students who complete programs.

Advise clients using Monash policies and procedures to keep guidance consistent.

Support international and domestic students through clear advice and ongoing guidance.

Delivered consistent, high-quality customer service to students and stakeholders, fostering positive relationships.

Provide professional client service with a strong ethical approach to queries.

Work collaboratively across teams to coordinate admissions activities and shared priorities.

Coordinated large mail-outs to ensure timely communication with applicants, facilitating smooth enrolment processes.

Capture, scan, and upload assessments, then provide feedback aligned with SLAs.

Answer queries via phone calls and support accurate record keeping daily.

Audit data regularly to maintain accuracy for admissions reporting needs.

Produce ongoing reporting to track application progress and service performance.

Executed day-to-day data capture and control to ensure timely quality service delivery.

Scan documents and capture records into the database.

Verify scanned documents for accuracy and integrity before filing.

Complete customer work on time, consistently within SLA timeframes.

Complete customer service requests promptly, accurately, and within agreed SLA.

Decide actions for daily customer excellence and SLA compliance.

Generated service reports to meet provision and management requirements.

Compiled daily and weekly reports and logs for team and site oversight.

Research service issues, resolve causes, and implement change solutions.

Led the team in daily operations to ensure efficiency and productivity. and coordinate daily activity.

Communicate goals and strategies daily to drive business performance.

Support weekends and out-hours special projects across varied shifts.

Captured and entered required case information in database, ensuring accurate records for legal proceedings.

Recorded court information to maintain accurate documentation, supporting seamless daily court operations.

· Distributed J7 warrants to ensure proper legal procedures were followed.

Filed documents to direct visitors to appropriate court areas, enhancing visitor navigation.