Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Felicity Belinda Froneman

Felicity Belinda Froneman

Internal sales
Ridgeway

Summary

Internal sales with 30 years of experience in outbound telesales. Solid experience in call control, account development and time management. Consistently exceeds sales goals and converts prospects to meet new account goals. Expert on syspro, customer relationship management software.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

1
1

English

1
1
Certification
30
30
years of professional experience

Work History

Internal Sales Representative

NJR Steel Export Brakpan
09.2022 - 06.2023
  • Following up with customers on orders.
  • Processing of all incoming orders with customers.
  • Invoicing of Customer orders.
  • Following up P/Orders.
  • All enquiries made to me (by Clients)

Customer Care Representative

Crown Ingredients Longmeadow
01.2016 - 01.2020
  • Following up with customers on orders.
  • Processing of all incoming orders with customers.
  • Invoicing of Customer orders.
  • All Credit note Enquiries.
  • Quotes on Bulk orders.
  • Following up on irradiation updates
  • All enquiries made to me (by Clients)
  • Help getting COA after sending samples for testing to lab CT.

Customer Care Representative

Bidfoods – Various Divisions
01.1994 - 01.2020
  • Following up with customers on orders.
  • Processing of all incoming orders with customers.
  • Invoicing of Customer orders.
  • All Credit note Enquiries.
  • Quotes on Bulk orders.
  • Following up on irradiation updates
  • All enquiries made to me (by Clients)
  • Help getting COA after sending samples for testing to lab CT.

Admin Controller in Warehouse

Bidfood Solutions Longmeadow
01.2016 - 01.2018
  • Invoicing.
  • Getting COA.
  • Arranging Transport to collect stocks.
  • Scanning of invoices, credit notes.
  • Filing.
  • GRV of products received.
  • Stock Take (quarterly).
  • Relieving of switchboard.
  • Assisting with sales.

Customer Care Representative

Bidfood Solutions Longmeadow
01.2003 - 01.2016
  • Processing of all incoming orders with customers.
  • Invoicing of Customer orders.
  • All Credit note Enquiries.
  • Quotes on Bulk orders.
  • All enquiries made to me (by Clients)

Telesales/Girl Friday

National Spice Works Doornfontein
01.1989 - 01.1992
  • Processing of all incoming orders with customers.
  • Invoicing of goods.
  • Ordering of goods.
  • Receiving of goods.
  • All Credit note Enquiries.
  • Quotes on Bulk orders.
  • All enquiries made to me (Clients)
  • Computer System: Impact Award
  • Reason for leaving: Company was bought out by Crown National and I moved across

Cementation Engineering
01.1987 - 01.1989

Hairdressing
01.1985 - 01.1987

Education

Matric - undefined

Rotunda Park
01-1985

Skills

Computer Literacy: MS Office, Syspro

Certification

Internal Food Safety Certificate Courses

Timeline

Internal Sales Representative

NJR Steel Export Brakpan
09.2022 - 06.2023

Customer Care Representative

Crown Ingredients Longmeadow
01.2016 - 01.2020

Admin Controller in Warehouse

Bidfood Solutions Longmeadow
01.2016 - 01.2018

Customer Care Representative

Bidfood Solutions Longmeadow
01.2003 - 01.2016

Customer Care Representative

Bidfoods – Various Divisions
01.1994 - 01.2020

Telesales/Girl Friday

National Spice Works Doornfontein
01.1989 - 01.1992

Cementation Engineering
01.1987 - 01.1989

Hairdressing
01.1985 - 01.1987

Matric - undefined

Rotunda Park
Felicity Belinda FronemanInternal sales