Mbali Mvelase
Internal Sales Representative
Clayville, Midrand
Summary
Equipped with strong verbal and written communications, customer service, typing and ability to resolve conflicts skills. I have been orientated in relating with a customer / client and excellent in telephone etiquette. Further competent in organizing, planning, co-ordination, presentation and facilitating skills. I have high level of interpersonal relations, professionalism, integrity and honesty. I can handle matters with confidentiality and discretion. Time management skills & problem-solving skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
2012
2012
years of post-secondary education
3
3
Languages
Work History
Internal sales representative
Labotec (Pty)Ltd
11.2022 - Current
- Understanding company services
- Generating quotations
- Understanding customer needs and requirements
- Quote follow ups
- Lead generations
- Customer complaint resolution
- Good understanding of the sales process
- Processing and tracking of orders.
- Effective communication skills and telephone etiquette
- Ability to work within a team, building relationships with the sales team and other departments
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Improve sales skills to increase sales success rate
- Must have a good understanding of laboratory and medical equipment
- Ability to multitask, prioritize and manage time effectively
- Strong Listening skills
- Managing the Sales inbox
- Completing Tender documents
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Identified consumer interests and key market identifies for new accounts.
Administration clerk and Receptionist
SGS Matrolab (PTY)LTD
06.2021 - 06.2022
- Handling and processing of all administrative matters
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answering phone calls and emails.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provide any other administrative support as required by supervisor
- Handled incoming phone calls and answered questions from callers.
- Served as a reliable resource for colleagues seeking assistance with administrative tasks or office equipment troubleshooting needs.
- Participated actively in team building activities designed to enhance collaboration among department members and contribute to a positive workplace culture.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Communications admin clerk
Dr George Mukhari Academic Hospital
03.2017 - 03.2019
- Built and maintained positive relationships with public by utilizing strategic plans.
- Organize and implement hospital public relations and outreach campaigns to ensure promotion and safeguarding of the government and hospital corporate brand and image
- Supported public relations managers with writing, researching and preparation of materials
- Organize and implement healthcare awareness events in line with the health department and hospital awareness calendar
- Develop content, monitor, and administer hospital social media and digital platforms
- Develop and design departmental newsletters, publication, poster and related marketing material.
- Design and layout of departmental newsletters
- Assisted in evaluation of sponsorship and partnership opportunities for brand alignment and exposure.
- Used various social media platforms for media and blogger outreach.
- Ensure proper safeguarding\preservation of all the communication material and equipment under utilization of the Communication Unit.
- Handling all communication enquiries
- Input data and processed system change to generate accurate reports.
- Assisted in developing media strategies and campaigns for client needs.
- Managed media lists and relationships to secure valuable coverage opportunities for clients.
- Prepared social media posts and videos with eye for viral content strategies.
- Researched and wrote articles for company newsletters and magazines.
Education
Senior certificate - Grade 12
Ntathatakusa Secondary School
National N Diploma - Public Relations
Tshwane North College
Skills
Computer literacy skills
Interpersonal confidence
Filing systems
Team collaboration
Time management
Verbal and written communication
Problem-solving
Documentation and recordkeeping
Clerical support
Problem-solving
Database entry
Attention to detail
Document typing and formatting
Phone etiquette
Personal Profile Skills Attributes
- Good verbal and written communications
- Customer service
- Typing
- Ability to resolve conflicts
- Excellent in telephone etiquette
- Organizing, planning, co-ordination, presentation and facilitating skills
- High level of interpersonal relations
- Professionalism, integrity and honesty
- Confidentiality and discretion
- Time management skills
- Problem-solving skills
- Ability to work well with internal and external stakeholders
Physical Address
Clayville, Midrand 1666
Contact Numbers
073 374 0342 & 067 741 7346
Personal Information
- ID Number: 94/04/16
- Gender: Female
- Nationality: South African
Timeline
Internal sales representative
Labotec (Pty)Ltd
11.2022 - Current
Administration clerk and Receptionist
SGS Matrolab (PTY)LTD
06.2021 - 06.2022
Communications admin clerk
Dr George Mukhari Academic Hospital
03.2017 - 03.2019
National N Diploma - Public Relations
Tshwane North College
Senior certificate - Grade 12
Ntathatakusa Secondary School