FAITHFUL KUMBULA

1. Risk Management & Strategy

• Develop and implement risk management frameworks specific to short-term insurance (e.g., motor, property, travel, commercial insurance).
• Identify, assess, and mitigate risks related to underwriting, claims processing, and fraud.
• Ensure risk management strategies align with business goals and market conditions.

2. Regulatory Compliance & Governance

• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
• Ensure compliance with FSCA (Financial Sector Conduct Authority) regulations and other relevant laws.
• Monitor compliance with Treating Customers Fairly (TCF) principles and other industry standards.
• Engage with regulators, auditors, and industry bodies to ensure proper governance.

3. Underwriting & Claims Risk Management

• Assess underwriting risks to maintain a balanced and profitable portfolio.
• Monitor claims trends to detect potential fraud, high-risk patterns, or operational inefficiencies.
• Work with actuaries and underwriters to refine risk selection and pricing models.

4. Market & Financial Risk Assessment

• Identify financial risks, including investment risks, liquidity risks, and reinsurance exposure.
• Conduct stress testing and scenario analysis to prepare for economic downturns or catastrophic events.
• Manage reinsurance arrangements to protect against large-scale claims.

5. Fraud Prevention & Cybersecurity Risk

• Develop and oversee fraud detection and prevention strategies, especially in motor and property claims.
• Implement cybersecurity risk measures to protect customer data and prevent cyber threats.
• Monitor emerging risks, such as AI-driven fraud and digital insurance vulnerabilities.

6. Business Continuity & Disaster Recovery

• Develop contingency plans for risks like natural disasters, riots, or economic disruptions that may lead to mass claims.
• Lead crisis management responses to large-scale insurance events (e.g., floods, fires, major accidents).

7. Reporting & Stakeholder Engagement

• Provide risk reports to executive management and the board, highlighting key exposures and mitigation actions.
• Collaborate with underwriters, actuaries, and claims managers to enhance risk control measures.
• Educate employees and partners on best practices for risk mitigation and compliance.

• Pioneered the enhancement of adviser value propositions, boosting sales advisor autonomy in the tied channel
• Established governance frameworks to align with regulatory standards and effectively manage risks
• Advanced adviser digital strategies to amplify the brand's online advisory presence
• Launched innovative value propositions, including PFA Wealth Management and PFA Local Attorney, to address market needs
• Built strategic partnerships with industry giants such as Santam & KPMG to enhance the value proposition
• Analyzed business needs for strategic alignment and engaged with stakeholders for ongoing enhancement
• Implemented CURA-based risk management systems for efficient tracking and issue resolution
• Provided governance and financial insights during executive and management discussions
• Liaised with assurance providers to synchronize business objectives with operational performance
• Created a COVID-19 governance framework to ensure health and safety during workplace re-entry
• Ensured delivery of key results through strategic stakeholder interactions
• Monitored regulatory updates to facilitate business compliance with RDR, FAIS, POPI, and other legislations
• Supported the Executive General Manager with in-depth monthly and quarterly business reports
• Contributed to the OML Crisis Committee, aiding in pivotal decision-making during crises
• Directed the successful PFA Innovation Challenge, incorporating fresh ideas into the business model
• Represents the Executive General Manager at various industry forums, advocating for the organization's interests

• Spearheaded the development and execution of robust risk management frameworks, ensuring alignment with the business unit's risk appetite
• Conducted comprehensive risk evaluations for high-stakes transactions, providing critical analysis and documentation to support executive decision-making
• Proactively identified and assessed emerging risks, formulating and appraising mitigation strategies to maintain risks within acceptable thresholds
• Collaborated closely with senior and executive management to enhance risk communication and strategic discussions
• Championed the integration of Risk Appetite and Limits, fostering a culture of informed risk-taking within the business unit

• Managed the junior auditors and trainees in order to deliver audits within budget and on time
• Identified key issues and provided potential solutions such as improving the complaints management systems, customer request and improving customer processing time
• Business process documentation and analysis
• Performed substantive testing to obtain effectiveness and adequacy of key controls
• Engaged with stakeholders on controls and resolution issues
• Developed and maintained client relationships at the appropriate level
• Coached and trained junior auditors and trainees
• Managed a team of junior auditors and trainees including the audit budget

• Prepared Internal Audit Working Papers
• Performed substantive testing to assess control effectiveness
• Drafted audit findings and recommendations
• Documented and analyzed business processes
• Engaged with stakeholders to address controls and maintain monitoring mechanisms
• Developed and maintained client relationships at the appropriate level
• Communicated audit results to clients and agreed on management actions

• Prepared comprehensive internal audit working papers, ensuring meticulous documentation
• Drafted insightful audit findings coupled with actionable recommendations for improvement
• Analyzed and documented business processes to enhance operational efficiency
• Formulated strategic audit programs tailored to organizational needs
• Consistently delivered audit reports within stringent deadlines, demonstrating exceptional time management
• Spearheaded the development of the Internal Audit Intranet site, enhancing team collaboration and resource accessibility

• Created peer review tool for enhanced self-assessment
• Ensured timely delivery of peer review tool
• Developed engaging ad content using HTML

• Expertly managed bank, supplier, and stock reconciliations to ensure financial accuracy
• Efficiently processed cashbook entries, maintaining precise financial records
• Demonstrated proficiency in data capturing, enhancing database integrity
• Skillfully generated customer invoices, contributing to timely revenue recognition

• Expertly graded exam papers, ensuring strict adherence to academic standards
• Fostered collaborative learning through effective peer tutoring techniques
• Elevated student success by significantly boosting course pass rates