Sanna Nnini Makgalemele
Cosmo City - Randburg
Summary
Team Leader with responsibility for reviewing and approving 21+ loan applications per day, supervising 5–8 team members, and daily loan operations in financial services. Monitors application volumes, allocates leads, resolves complex customer queries, and troubleshoots system issues that affect lending workflows. Enforces NCR compliance while preparing 8–12 performance reports per month and supporting loan and collection targets.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Team Leader
Letsatsi Finance and Loans
08.2020 - Current
- Supervising Ensuring that the set target (Loan out) and collection targets are reached within the department.
- Evaluating and approving loans according to company policy and Credit Rules (NCR)
- Managing all the leads allocation and different queries within the department.
- Monitoring application volume, prioritize and distribute workload amongst the team
- Troubleshooting and escalating system issues affecting loan operations.
- Enforcing compliance with internal policies, procedures, and regulatory requirements.
- Preparing and analysing daily/weekly/monthly performance reports.
- Evaluate credit worthiness by processing loan applications and documentation within specified limits.
Sales Consultant
Letsatsi Finance and Loans
09.2017 - 08.2020
- Assisting clients with loan applications via email and telephonically
- Making sure that daily and monthly individual target are reached
- Drafting the necessary documents, settlement letters, statements as required by the customer
- Looking after the customer's accounts (Booking payments) and update their transactions status
- Maintain records of interactions with the customers in an orderly manner
- Coordinate with the internal department to find the solutions and resolve matters..
- Collection: checking client that are behind with payments
Sales Consultant
Bridge Loans
05.2006 - 10.2015
- Assisting clients with loan application process and providing excellent customer service and doing marketing
- Capturing client details on the system
- Administration
- Relieving Branch Manager (Assistant Branch Manager)
- Updating payments on the system and capturing data
- Making daily follow ups on existing clients
- Liaising with Head Office to sort out escalated queries
Loans Clerk
Ellerines Holding T/A Rainbow Loans
10.2005 - 12.2006
- Assisting clients with the loan application process.
- Declining and approving loan applications.
- Checking client documents for fraudulent activity, thereafter, capturing client information accurately.
- Following up with overdue clients and making payment arrangements.
- Marketing
Education
Matric (Grade 12) -
Ikaheng Zakheni Secondary School
Higher Certificate - Human Resources Management N4-N6
Maluti TVET Bethlehem
Skills
PoPIA compliance
National Credit Act compliance
Ombudsman processes
Regulatory adherence
Collection procedures
Credit approval workflow
Collections management
Loan application processing
Delinquency follow-up
Debt recovery
Power BI proficiency
Microsoft Office Suite
Loan portfolio oversight
Team supervision
Performance reporting
Branch operations management
Staff scheduling
Weekly performance analysis
Sales target tracking
Certification
Certifications in Risk Financial Principles, Customer Service (GIFS)
Timeline
Team Leader
Letsatsi Finance and Loans
08.2020 - Current
Sales Consultant
Letsatsi Finance and Loans
09.2017 - 08.2020
Sales Consultant
Bridge Loans
05.2006 - 10.2015
Loans Clerk
Ellerines Holding T/A Rainbow Loans
10.2005 - 12.2006
Higher Certificate - Human Resources Management N4-N6
Maluti TVET Bethlehem
Matric (Grade 12) -
Ikaheng Zakheni Secondary School