Hi, I’m
Evile Qanga
Clerk
Mitchells Plan
Summary
I am a highly motivated, hardworking, responsible, innovative, ambitious, team player, fast learner, able
to work independent. As an individual, I value maintaining the highest ethical standards in carrying out
my duties and I am committed in ensuring that my employers’ values are sustained in all operations
applying the eight principles of BATHO PELE in my engagement with clients, fellow employees and
employers’ stakeholders.
I am keen to a career that deals with people because of my interest and passion for people. Throughout
adult life, I have always involved myself with organization whose mission is assisting people. It is this
passion and willingness to go an extra mile and making a change in people’s lives that lead me to
customer service & that I am hoping to bring to your institution.
Overview
8
years of professional experience
Work History
Merchants SA (Vodacom Campaign)
Call Centre Agent
04.2016
Job overview
- Inbound call centre agent dealing with: Network issues
- Contract Billing and Administration
- Relating and networking with clients
- Delivering results and meeting customer expectations
- Troubleshooting handsets and other devices e.g
- Modems or routers
- Adhering to the schedule
- Logging service request and follow ups.
City of Cape TownCape Town
Natis Clerk - Data Capture
03.2017 - Current
Job overview
- Processing vehicle licensing/registration applications, documentation administration, writing skills and task time management skills
- Basic Calculations
- Following instructions and procedures
- Excellent administrative skill and problem-solving skills and performing various cashier duties
- Customer focus and responsiveness to perform tasks/activities associated with the receiving and receipting of payments for the services/products from the public
- Reconciling payments and cash deposits against transactional information/statements
- Excellent communication and administrative skills
- Report writing, good verbal and written communication skills
- Providing information and explanations on charges and penalties, reconciling total collections against receipts
- Good analytical skills preparing schedules for verification prior to forwarding cash for depositing
- Demonstrable competency in acting Independently, Professionally, Accountable and with Credibility
- Provides routine information related to vehicle licensing and registration procedures.
Standard Bank Cash Centre
Bulk Teller
11.2016 - 02.2017
Job overview
- Balancing / cashing up
- Processing of payrolls/ floats
- Deposit processing and Customer reconciliation
- Differences in customer deposits (Call supervisor for double check)
- Report to supervisor if no client deposit slip/ documentation received with the deposit
- Correct handling and use of currency counting equipment
- Not to leave before the day's work has been counted, or if permission has not been granted from the counting house supervisor or cash-processing supervisor.
Education
Walter Sisulu University
National Higher Certificate in Accountancy
ST. Martins School
National Senior Certificate
Skills
Sound knowledge of Batho Pele Principles
Ethnicity
African
Personal Information
- ID Number: 9004266139081
- Gender: Male
- Nationality: South Africa
- Driving License: C1
- Marital Status: Married
References
- Carol Geza, Team Leader, Team Leader, Standard Bank Bellville Cash Centre, 068 022 1411, carol.geza@standardbank.com
- Phelisa Tyobosini, Administration Officer 1, Supervisor, City of Cape Town, 061 398 3707, phelisaI.tyobosini@capetown.gov.za
- Zolile Tyholweni, Team Leader, Colleague, Merchants SA, 083 531 4756, Zolilet99@gmail.com
Timeline
Natis Clerk - Data Capture
City of Cape Town
03.2017 - Current
Bulk Teller
Standard Bank Cash Centre
11.2016 - 02.2017
Call Centre Agent
Merchants SA (Vodacom Campaign)
04.2016
Walter Sisulu University
National Higher Certificate in Accountancy
05.2014
ST. Martins School
National Senior Certificate
05.2008
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