Summary
Overview
Work History
Education
Skills
Ethnicity
Personal Information
References
Timeline
Hi, I’m

Evile Qanga

Clerk
Mitchells Plan
Evile Qanga

Summary

I am a highly motivated, hardworking, responsible, innovative, ambitious, team player, fast learner, able

to work independent. As an individual, I value maintaining the highest ethical standards in carrying out

my duties and I am committed in ensuring that my employers’ values are sustained in all operations

applying the eight principles of BATHO PELE in my engagement with clients, fellow employees and

employers’ stakeholders.

I am keen to a career that deals with people because of my interest and passion for people. Throughout

adult life, I have always involved myself with organization whose mission is assisting people. It is this

passion and willingness to go an extra mile and making a change in people’s lives that lead me to

customer service & that I am hoping to bring to your institution.

Overview

8
years of professional experience

Work History

Merchants SA (Vodacom Campaign)

Call Centre Agent
04.2016

Job overview

  • Inbound call centre agent dealing with: Network issues
  • Contract Billing and Administration
  • Relating and networking with clients
  • Delivering results and meeting customer expectations
  • Troubleshooting handsets and other devices e.g
  • Modems or routers
  • Adhering to the schedule
  • Logging service request and follow ups.

City of Cape Town
Cape Town

Natis Clerk - Data Capture
03.2017 - Current

Job overview

  • Processing vehicle licensing/registration applications, documentation administration, writing skills and task time management skills
  • Basic Calculations
  • Following instructions and procedures
  • Excellent administrative skill and problem-solving skills and performing various cashier duties
  • Customer focus and responsiveness to perform tasks/activities associated with the receiving and receipting of payments for the services/products from the public
  • Reconciling payments and cash deposits against transactional information/statements
  • Excellent communication and administrative skills
  • Report writing, good verbal and written communication skills
  • Providing information and explanations on charges and penalties, reconciling total collections against receipts
  • Good analytical skills preparing schedules for verification prior to forwarding cash for depositing
  • Demonstrable competency in acting Independently, Professionally, Accountable and with Credibility
  • Provides routine information related to vehicle licensing and registration procedures.

Standard Bank Cash Centre

Bulk Teller
11.2016 - 02.2017

Job overview

  • Balancing / cashing up
  • Processing of payrolls/ floats
  • Deposit processing and Customer reconciliation
  • Differences in customer deposits (Call supervisor for double check)
  • Report to supervisor if no client deposit slip/ documentation received with the deposit
  • Correct handling and use of currency counting equipment
  • Not to leave before the day's work has been counted, or if permission has not been granted from the counting house supervisor or cash-processing supervisor.

Education

Walter Sisulu University

National Higher Certificate in Accountancy

ST. Martins School

National Senior Certificate

Skills

Sound knowledge of Batho Pele Principles

Ethnicity

African

Personal Information

  • ID Number: 9004266139081
  • Gender: Male
  • Nationality: South Africa
  • Driving License: C1
  • Marital Status: Married

References

  • Carol Geza, Team Leader, Team Leader, Standard Bank Bellville Cash Centre, 068 022 1411, carol.geza@standardbank.com
  • Phelisa Tyobosini, Administration Officer 1, Supervisor, City of Cape Town, 061 398 3707, phelisaI.tyobosini@capetown.gov.za
  • Zolile Tyholweni, Team Leader, Colleague, Merchants SA, 083 531 4756, Zolilet99@gmail.com

Timeline

Natis Clerk - Data Capture

City of Cape Town
03.2017 - Current

Bulk Teller

Standard Bank Cash Centre
11.2016 - 02.2017

Call Centre Agent

Merchants SA (Vodacom Campaign)
04.2016

Walter Sisulu University

National Higher Certificate in Accountancy
05.2014

ST. Martins School

National Senior Certificate
05.2008
Evile QangaClerk