Esethu Sonika Gqum

• Interacted with clients and learners professionally by phone, email and in-person to deliver accurate service information.
• Enhanced team productivity with efficient data capturing methods.
• Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Managed office supplies inventory, ensuring readiness for all projects at any given time.
• Generated weekly and monthly reports for managers.

References:

Mr. Yusri Dean

Facilitator

Altitude Skills Development

073 089 6260

Mrs. Sandisiwe Giyose

Senior Administrator

Altitude Skills Development

060 814 4736/069 7151122

• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
• Used targeted questioning techniques to determine customer needs and appropriate support.
• Provided accurate, consistent and meaningful advice to customers to boost retention.
• Assisted in training new staff members, fostering a supportive work environment.
• Managed high volume of inbound calls, ensuring swift response times.

References:

Mr. Sydwell Moloi

Team Manager

Blue Star Consultants

069 671 1441 / 069 671 1440