Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Hi, I’m

Enrique Marlyn Hicks

Cape Town,WC
Enrique Marlyn Hicks

Summary

  • I am a firm believer in giving my all in everything I do. I work hard for everything I want and know that if I put my mind to something I could do it. If given the opportunity at your ambitious institution, I will be able to prove myself through my individual work as well as through teamwork. My core strengths include, but are not limited to the following;
  • An aptitude for problem solving and using my initiative.
  • Superb leadership skills.
  • Having a high level of commitment to projects I work on.
  • Taking constructive criticism well. I am very eager to become part of a winning team like yours, and right now I am looking for a role that will give me the opportunity to become actively involved in real world projects, and gain practical work experience in the field

Overview

5
years of professional experience
2
Languages

Work History

TFG

Call centre agent
10.2021 - Current

Job overview

  • Company Overview: The Foshini Retail Group (PTY LTD)
  • Offering assistance to customer’s to ensure they know the product/service
  • Communicating with customer’s via telephone
  • Investigating and finding the correct script for a good pitch
  • Refer customers to customer services when necessary
  • Provide customers with escalation assistance in the relevant department
  • Advising customer on our after-call surveys to rate our service
  • Learning about the company’s product and staying up to date
  • Knowledge tests each month on our products (quality of service)
  • Coaching and meeting with management to discuss possible improvements to the company’s customer service
  • Managing large amounts of incoming phone calls
  • Take the extra mile to engage customers
  • Completed 4 month System Backup training
  • Provide on-site desktop support (hardware and application) to Head Office users
  • Manage deployment, installations and maintenance of new/existing desktops, laptops, mobile devices and software
  • Managing file changes into dialling system
  • Analysis and resolution of desktop-related hardware and software problems
  • Proving excel feedback on agent statistics, call recordings, agent dispositions
  • Ensuring that support processes and documentation/reporting are relevant to ensure best possible service delivery to end user community
  • The Foshini Retail Group (PTY LTD)

Tasoblox

01.2020 - 07.2021

Job overview

  • Manage Social Media Platforms
  • Gain an accurate understanding of the product being offered by carefully analysing, diagnosing and investigating the issues and factors surrounding the product to determine the appropriate solution and/or action required to gain the attentions of customers
  • Resolve problems at first point of contact wherever possible or escalate appropriately to ensure a satisfactory outcome
  • Manage all administration related to any queries
  • Constantly communicate with Manager to ensure that what I am doing is correct and inline with what is expected
  • Manage, organise and update relevant data using various computer systems with accuracy
  • Manage email boxes, telephone queries as well as social media inboxes
  • Ensure that all legal, regulatory and statutory obligations are met within own area of responsibility
  • Ensure compliance with policies and procedures relevant to the business area
  • Reason(s) for leaving: The company sold the relevant department

Education

Prestige Academy

Higher Certificate from Internetwork System Specialisation
01.2020 - 6 2021

University Overview

Subjects Passed: Linux Administration(LX12), Project Management(PM11), Voice Over Internet Protocol(VP12), Computer Hardware Management(CHW12), Router and Switch Configuration(RS12), Wireless Networking(WN13), Operating System(OS11). Completed 1 month work base learning.

Mancosa

Bachelor of Commerce from Information Technology Management
02.2024 - 1 2027

University Overview

Program for year one: Advanced Programming Concepts, Analytical Techniques, Fundamentals of Computer Programming, Financial Reporting and Analysis (Fundamentals of Financial Accounting), Introduction to Business Management (Business Management 1A), Introduction to Functional Areas of Management (Business Management), Macroeconomic Essentials, Microeconomic Essentials. Program for year two: Advanced Business Statistics, Database Design and Management, Information Systems, Management Accounting, Principles of E-Commerce, Principles of Information Technology Management, Principles of Project Management, Strategic Information Technology Management.

Sarepta High
Kuils River, Western Cape

Matric
01.2015 - 1 2019

University Overview

Highest Grade Passed: Matric (Grade 12). Subjects Passed: English Home Language, Afrikaans First Additional Language, Life Orientation, Mathematics, Life Sciences, Geography, Physical Sciences.

Skills

Communication

Software

Linux

Java

Interests

Outdoors and Adventures

Chess

Gaming

Timeline

Mancosa

Bachelor of Commerce from Information Technology Management
02.2024 - 1 2027

Call centre agent

TFG
10.2021 - Current

Tasoblox
01.2020 - 07.2021

Prestige Academy

Higher Certificate from Internetwork System Specialisation
01.2020 - 6 2021

Sarepta High

Matric
01.2015 - 1 2019

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Enrique Marlyn Hicks