Elsie Ndou

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Professional negotiation skills, sensitivity and confidentiality.
• Tracking customer accounts, make outbound and receive inbound calls.
• Meet monthly goals set by the department manager.
• Sending out monthly clients statements and also getting updated balances from the creditors.
• Negotiate payoff deadline or payment plan.
• Handle complaints and also investigate reckless lending.

Completed a CBMT training system which included but not limited to :

• AC machines, workshop tools, repair and testing of electrical machines, maintenance , meters and more..