Elsie Ndou

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Managing the correspondence and communication of the organization such as calls , emails and chats.
• Assisting customers with technical issues related to product , troubleshooting problem and guiding customers through step by step solution.
• Handling billing and payments

• Professional negotiation skills, sensitivity and confidentiality taking in account empathy.
• Tracking customer accounts, make outbound and receive inbound calls.
• Meet monthly goals set by the department manager.
• Sending out monthly clients statements and also getting updated balances from the creditors.
• Negotiate payoff deadline or payment plan.
• Handle complaints and also investigate reckless lending.

Completed a CBMT training system which included but not limited to :

• AC machines, workshop tools, repair and testing of electrical machines, maintenance , meters and more..
• Gained theoretical training and on the job practical skills.
• Use of technical skills to complete tasks with accuracy while practicing health and safety guidance.
• Adherence to workplace procedures, updating training records and performing work safely and professionally.
• Problem solving.
• Learning to repair electrical infrastructures and other duties as assigned.