Elsie Makapila

• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into system.
• Reviewed customer accounts for compliance with repayment obligations.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Optimized workflow efficiency through the implementation of advanced software tools, enabling faster invoice processing and dispute resolution times.
• Enhanced team productivity by developing tailored training programs for junior staff members in credit control processes and best practices.

• Collection of payment, negotiation, calculating and generating interest letters, To attend compliance enquiries, Handing to over files to BDC, reconciling accounts and returns, Processing and monitoring AOD's received from Attorneys.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.

• Administration of claims (National & International) i.e. death, retirement, monies in the Trust account, corresponding with member's beneficiaries, pension and Installments. Calculating various benefits payable and handling tax queries and certificates.
• Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
• Contributed to risk management strategies by identifying trends in claim types or emerging risks requiring further investigation.
• Participated in ongoing training sessions to stay current on industry trends and best practices.
• Improved internal communication, effectively liaising between various departments to resolve issues.

The dispensing system

▪ Dispensing of re-orders

▪ Ensuring all scripts are loaded accurately

▪ by checking details and verifying with pharmacist

▪ Handling of queries with regard to new patients and re-orders, this includes customers relation.

▪ Administrative work with regards to claim as required by management

• Monitored team performance, enforcing compliance with corporate claims processes and procedures.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate claim information.
• Managed a high volume of daily claims, consistently meeting deadlines without compromising attention to detail or accuracy.
• Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
• Provided exceptional customer service during stressful situations involving accident victims or property damage incidents.
• Negotiated settlements within approved authority limits to achieve fair outcomes for both customers and the company.
• Conducted thorough investigations into potentially fraudulent claims, reducing company losses.

• Processed purchase orders and invoices in accordance with company procedures.
• Reviewed purchasing trends and forecast demand for inventory planning and replenishment.
• Collaborated with marketing teams to develop targeted advertising campaigns, highlighting key product features and driving sales growth.
• Assisted in setting pricing strategies that balanced competitiveness with profitability.
• Monitored inventory levels to trigger timely reorders, avoiding stockouts and lost sales.