Summary
Overview
Work History
Education
Skills
Websites
Certification
References
OTHER ACTIVITIES
Inhouse training
Formal training
Timeline
Generic
Dlayani David Mavukani

Dlayani David Mavukani

HEAD OF STRATEGIC PARTNERSHIPS
Glen Marais

Summary

I am an experienced and passionate executive with 20+ years of experience specializing in strategic planning and execution, business development, customer value proposition and customer value management, customer experience, business case development, strategic partnerships, business process optimization, and operations. I have successfully led and implemented strategic initiatives to drive revenue and profitability in the financial services industry.

Overview

23
23
years of professional experience
1
1
Certification
4
4
Languages

Work History

Head of Strategic Partnerships

Metropolitan
10.2022 - Current
  • Leading high-profile strategic partnerships spanning different industries namely; financial services, insurance, payments, technology, etc. to establish and develop strategic partnerships
  • Managing commercial partnership programs and securing deals across distribution, products, value propositions, and information technology to access tools and resources.
  • Create a commercial partnership strategy including setting up a commercial partnership department.
  • Setting up a commercial partnership framework to guide the implementation and driving execution of the commercial partnership strategy.
  • Continuous market environment scanning to understand competitor commercial value proposition offerings.
  • Identify partners and engage with partners to create appropriate commercial partnerships that lead to growing revenue contribution (alternative distribution and commercial partnership value proposition).
  • Developing financial models to quantify partnerships as well as the potential for deepening the partnerships in the future.
  • Setting up a partnership agreement (with the legal department) as well as negotiating all aspects of the agreement to cover the partnership.
  • Drive IT and business enablement functions to deliver both business processes and IT capabilities required to enable partnerships.
  • Working closely with various areas in the business namely, marketing, finance, operations, products and solutions, channels, and human resources to deliver partnership initiatives.
  • Coordinating partnership initiatives to embed partnership processes across the business and solutions, human resources, service and operations, marketing, finance, and channels, amongst others.
  • Leading team decisions and coordinating the initiatives to ascertain non-equity vs. equity partnership options.
  • Setting up KPIs, measurements, and reports to measure ROI for the partnerships and continuously monitoring success.
  • Key account management functions by acting as a contact person in managing the partners from the point of initial meeting for the full life cycle of the partnership.
  • Manage and monitor partnerships through ongoing relationships with partners to ensure continued value generation for both partners (Metropolitan and partners).
  • Manage commercial partnerships budget to ensure that financial resources are allocated appropriately to profitable initiatives to grow the business.

Business Development Head

FNB
05.2011 - 09.2022
  • Identify new business and market opportunities to increase profitability and growth of the Platinum (5-60M) business banking customer segment including niche industry customers.
  • Design, develop, and customer value propositions for the Platinum business customers and drive initiatives to communicate value propositions internally and externally via marketing initiatives.
  • Drive merchant and IT initiatives necessary to ensure awareness of the initiatives being launched.
  • Work with product managers to position products in the market as well as identification of new products to ensure the bank remains competitive.
  • Develop strategic direction for the overall segment to be profitable and competitive.
  • Objective setting in conjunction with executives as well as identification of strategic initiatives that are needed to be delivered to realize the strategy.

Senior Business Analyst

Absa Africa
11.2009 - 05.2011
  • Worked closely with project stakeholders, SMEs, legal, and compliance to understand the requirement specifications for new applications along with reengineering existing processes.
  • Communicated and interacted on a regular base with the Project Manager, business stakeholders, and development team during software development.
  • Excellent writing skills in preparing business requirements documents, user stories, test plans, test traceability matrix, functional specifications, concept documents, and business cases.
  • Hands-on experience with the Casewise tool for requirements, process management, analysis, development, and data modeling.
  • In-depth knowledge of agile methodology and applying the SOA approach.
  • Performing gap and impact analysis.
  • Responsible for JAD facilitation.
  • Gather requirements using workshops, site visits, and document analysis.
  • Conduct user acceptance testing and regression testing.
  • Verifying and validating that the solution meets customer requirements/needs.
  • Involved in customer protection act impact analysis for the entire ABSA group.
  • FAIS III part qualification program by ensuring that all FAIS III employees within the ABSA group are compliant.
  • Document business requirements and full SDLC on the group local access management and segregation of duties program.
  • Reengineering of Absa home loans processes.
  • Implementation of Mozambique and Tanzania cell phone banking and mobile wallet products.

Business Process Manager

Nedbank
01.2006 - 11.2009
  • Managing a team of process analysis responsible for the reengineering and process improvements in Nedbank HomeLoans collections and recoveries.
  • Managing employee performance.
  • Defining goals and courses of action for my team, guiding and leading ensure delivery.
  • Involved in the implementation of Client application network and software (end-to-end systems for processing home loan applications).
  • Investigating and documenting customer requirements.
  • Driving process engineering initiatives including mapping out home loan processes (acquisition, collections, and recoveries).
  • Driving user acceptance testing of systems (CAN, Staffware, score card, and Debit manager) used in home loans space.
  • Specifying data requirements for home loans systems and defining operational reporting.
  • Designing minimum acceptance test scenarios that will be used when testing systems (home loans).
  • Creating test strategies/approaches that are to be followed.
  • Change management and training (process and system).
  • Overseeing all operational aspects of collections and recovery.
  • Process compliance audits and remediation plan.
  • Achievements: Nedbank retail top achiever award (2007), Nedbank retail top achiever award (2008)

Business Analyst

Arivia.Kom
03.2003 - 12.2005
  • Investigating customer requirements – I was involved in gathering, analyzing, and specifying customer requirements.
  • Investigation and documentation of integration requirements between ARIBA (eProcurement software) and other enterprise resource planning systems such as ORACLE, SAP, and JD Edwards.

Education

MBA - Business Administrattion

University of KwaZulu-Natal
Durban, South Africa
01.2018

B.Com - business information systems, finance (corporate and investment finance) and economics (international economics, public finance, industrial organization and macroeconomic policy of South Africa)

University of KZN
12.2002

Matric -

Kheto Nxumayo
Giyani, South Africa
01.1998

Skills

Data-driven decision making

Financial acumen

Growth strategies

Customer engagement

Negotiation

Partnership development

Competitive analysis

Revenue generation

Partner proposal development

Critical thinking

Strategic planning

Business development

Websites

Certification

Middle Management Development Programme – FNB and Dukes University

References

Andiswa, Bata, Head of SME, 0718815616, FNB

OTHER ACTIVITIES

BODY CORPORATE TRUSTEE JAN 2021 – OCT 2022 Performing trustee functions in the estate that I was residing in. ENTREPRENEUR MAR 2020 – APR 2023 Founded and ran a mattress manufacturing business

Inhouse training

  • Facilitation of workshops – Absa in-house
  • Business change lifecycle – Absa in-house
  • Project and Portfolio Management – Absa in-house
  • ARIS – Nedbank in-house
  • Manager of others – Nedbank in-house
  • Casewise – Absa in-house
  • Business Change Lifecycle – Absa in-house
  • HP Project and Portfolio Management – Absa in-house

Formal training

  • PASA payments training
  • Media training
  • Power presence
  • Enterprise Content Management Masters – NokusNet
  • TOGAF – RealIRM
  • Archimate – RealIRM
  • SAP SRM (introduction & configuration) – SAP South Africa
  • Debt Manager – Fair Isaac
  • Business Process Analysis – Bytes Technology
  • Performance and discipline management – Labournet
  • ARIS (process modelling) – Software AG

Timeline

Head of Strategic Partnerships

Metropolitan
10.2022 - Current

Business Development Head

FNB
05.2011 - 09.2022

Senior Business Analyst

Absa Africa
11.2009 - 05.2011

Business Process Manager

Nedbank
01.2006 - 11.2009

Business Analyst

Arivia.Kom
03.2003 - 12.2005

MBA - Business Administrattion

University of KwaZulu-Natal

B.Com - business information systems, finance (corporate and investment finance) and economics (international economics, public finance, industrial organization and macroeconomic policy of South Africa)

University of KZN

Matric -

Kheto Nxumayo

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Dlayani David MavukaniHEAD OF STRATEGIC PARTNERSHIPS