Dineo Mapelo
CREDIT CONTROLLER
Johannesburg
Summary
I have 13 years overall work experience as a Credit/ Debit controller. I am a confident person with great interpersonal skills. I am always looking for opportunities to learn, grow and upskill myself.
Overview
13
13
years of professional experience
2004
2004
years of post-secondary education
Work History
Debtors & Creditors Clerk
John Orr Engineering School of Specialization
02.2023 - Current
- Meets with walk -in parents to resolve billing and account queries.
- Manages and controls use of the credit card machine at the school, liaising with Service provider as necessary to resolve problems
- Manages and controls staff and other bursary applications.
- Provides student numbers as and when required and reconciles
- Manages sibling accounts ensuring relevant discounts are applied.
- Collate, capture, and check ad hoc billing for music, excursions, books, and levies.
- Follow up on outstanding debts and liaise with debt collection company
- Prepares Acknowledgement of Debt and gets required signatures.
- Responsible for all AODs and reviewing the status of these.
- Manages and monitors repayment plans.
- Reconciles student billing.
CREDIT CONTROLLER
IIE Rosebank College
05.2015 - 11.2022
- Manage my debtors ledge for outstanding accounts.
- Resolving credit balances and payment plans on ledger
- Sending debtors Statements
- Negotiations payment from payment arrangement accounts
- Attending to accounts queries
- Assist with handover account when assistance is required
- Processing of contract cancellation and negotiate the cancellation penalty.
- Preparation and processing of general ledger journals
- Reconcile debtors accounts.
- Ensure timeous allocations of payments received.
- Authorizing of student account billing
- Prepare refund schedule request and ensure line manager signed off.
- Suspending arrears account
JUNIOR DEBIT/CREDIT CONTROLLER
Business Management Training College
10.2012 - 04.2015
- Follow up on outstanding payments.
- Adding finance charges in account
- Ensures account statements are correct and sent out timeously.
- Capture and allocate payments in account.
- Generate invoices and quotations and credit notes.
- Resolve account queries.
- General filling
- Manage debit order book dates.
- Performs the writes off the old accounts.
- Handles all provision accounts to be made month end.
- Review all on-hold payment after 6 months.
- Follow up on all special arrangements account.
- Liaise with clients and manage about problem account
RECEPTIONIST
Business Management Training College
12.2012 - 02.2013
- Switchboard answering and transferring calls
- Assist learners with their queries
- Directing visitors to the relevant contacts
- Sorting mails and merging documents for mailing.
- Usually perform front desk duties
- Send out invoices and statement
- Organize refreshment for visit
Education
MATRIC - English, Afrikaans, Mathematics, Setswana, Biology, Geography, Physical Science
THUTO PELE HIGH SCHOOL
OFFICE ASSISTANCE CERTIFICATE - Business language
Business Management Training College
CALL CENTRE CERTIFICATE - Telephone etiquette and Communication skills, Interview techniques and inbound call management, Basic and advanced customer service, Sales training, cross selling and upselling, Debt collection, Negotiation and assertiveness calling, Questioning and listening skills, Introduction to Microsoft window, Microsoft word, Outlook express and Internet explorer
Cornerstone Call Centre College
FOUNDATION MANAGEMENT PROGRAMME(FMP1) - undefined
ROSEBANK COLLEGE
MY SKILLS DEVELOPMENT PROGRAMME - EQ1- Personal Competence, EQ2 -Personal Social Competence, EQ3- Personal Competence, Stress Management & Resilience, Planning & Time Management, Change, Innovative Problem Solving & Decision Making, Personal Brand, Developing for Success
Skills
Systems
D365
Excalibur
Stasy System
RC Assist
Microfin Acc system
Edu Spec
Soft Skills
Intrapersonal Skills
Negotiation Skills
Team player
Personal Information
- Date of Birth: 01/02/85
- Gender: Female
- Nationality: South African
Personality
Like interacting with people, sharing life experience. I like being involved in social committees it gives me pleasure to see someone feeling special and acknowledged
Timeline
Debtors & Creditors Clerk
John Orr Engineering School of Specialization
02.2023 - Current
CREDIT CONTROLLER
IIE Rosebank College
05.2015 - 11.2022
RECEPTIONIST
Business Management Training College
12.2012 - 02.2013
JUNIOR DEBIT/CREDIT CONTROLLER
Business Management Training College
10.2012 - 04.2015
OFFICE ASSISTANCE CERTIFICATE - Business language
Business Management Training College
CALL CENTRE CERTIFICATE - Telephone etiquette and Communication skills, Interview techniques and inbound call management, Basic and advanced customer service, Sales training, cross selling and upselling, Debt collection, Negotiation and assertiveness calling, Questioning and listening skills, Introduction to Microsoft window, Microsoft word, Outlook express and Internet explorer
Cornerstone Call Centre College
FOUNDATION MANAGEMENT PROGRAMME(FMP1) - undefined
ROSEBANK COLLEGE
MY SKILLS DEVELOPMENT PROGRAMME - EQ1- Personal Competence, EQ2 -Personal Social Competence, EQ3- Personal Competence, Stress Management & Resilience, Planning & Time Management, Change, Innovative Problem Solving & Decision Making, Personal Brand, Developing for Success
MATRIC - English, Afrikaans, Mathematics, Setswana, Biology, Geography, Physical Science
THUTO PELE HIGH SCHOOL