Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Zaakiyyah Ryan

Parow East,South Africa
Zaakiyyah Ryan

Summary

Detail-oriented Executive Assistant with 11 years of experience supporting high-achieving executives' professional and personal needs. Well-organized and precise with excellent multitasking skills and sound judgement. Demonstrates excellent customer service, problem-solving, and communication skills.

Overview

18
years of professional experience
1
Certification

Work History

SAVINO DEL BENE, SOUTH AFRICA

Debtors/Creditors Clerk / General and Admin
01.2007 - 10.2009

Job overview

  • Collating and reconciling the accounts of 5 subcontractors
  • Ensure all logistics are updated
  • Filing invoices & statements of subcontractors
  • Doing weekly & monthly invoicing of 9 different customers
  • Assisting Finance/Admin Manager on Access
  • Replacing Finance/Admin Manager when on leave
  • Scanning & faxing statements & invoices to customers.

SAVINO DEL BENE, SOUTH AFRICA

DMS Clerk (Orders Clerk) / Data Capturer
01.2006 - 01.2007

Job overview

  • Ensure orders are executed professionally
  • Responsible for 7 clients
  • Booking out both in/out stock (National and International)
  • Ensure invoices are sent to clients
  • Stock control
  • Responsible for debits and credits of stock being returned
  • Sending weekly stock reports to clients
  • Dealing with all customer queries
  • AOB (any other business as and when assigned to me)

SAVINO DEL BENE, SOUTH AFRICA

Receptionist / General Office
01.2005 - 01.2006

Job overview

  • Dealing with telephonic queries
  • Operating a switchboard of 15 lines
  • Maintain filling system both electronically and hard files
  • Controlling filing on Microsoft Excel
  • Retrieving and forwarding POD'S (proof of payments) to customers via e-mail or by fax
  • Ensure documents are sent to other branches via courier service (both local and abroad)
  • Complete waybill for couriered documents
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Delivered front of house duties with warm and professional manner.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Liaised with office cleaners and maintenance service providers for jobs.

National Health Laboratory Services, NHLS, Tygerberg Hospital
Cape Town, Western Cape

Academic Secretary
10.2011 - Current

Job overview

  • Manage HODs diary, appointments and reservations; coordinate his attendance to meetings and conferences
  • Manage the administration of the office of the HOD
  • Managing all office equipment: scanner, photo copy machine, fax, etc
  • Provide a secretarial support service to HOD and academic staff
  • Coordinate Local and international travel arrangements and liaise with the company-appointed travel agent
  • Reconcile expenses incurred on local and international travel
  • Supports HOD with the administration of the divisional budget
  • Work on Sentrale Rekenaar System: (University Stellenbosch Administrative System) e.g
  • Purchase Requisitions; Stock requisitions; Interdepartmental Requisitions; Goods Receipt; Asset and inventory management; Budgets for furniture & Equipment; cheque requisions; cost centre summary/budget/per user/per project; Filing and upkeep of various registers including leave records
  • Adhoc payments on oracle - Payments of salaries
  • Provide support to the HOD regarding meetings - Minute taking and drafting correspondence
  • Check all documents and invoices submitted for HODs signature and ensure that procedures are adhered to
  • Execute Ad hoc duties for guests as may be required
  • Screen calls/ receive quests/ interact with students/ visitors and international visitor
  • Assist Consultants and Registrars as and when required
  • Enter student and Registrar clinical assistant's exams on basis of disease exam
  • Collate information for Annual report
  • General Office Management and administration.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Screened and directed incoming phone calls and distributed correspondence effectively.
  • Maintained and updated departmental mailing list and phone directory.
  • Addressed inquiries and responded via email or telephone follow-up.
  • Sourced office supplies in line with procurement guidelines to achieve value for money.
  • Managed flight reservations, ground travel and accommodations for department managers and associates.
  • Welcomed arriving visitors and directed to appropriate meeting rooms.
  • Facilitated access for visiting clients and colleagues by arranging and issuing appropriate security passes.
  • Kept executives informed of upcoming commitments and responsibilities.
  • Replenished snacks, paper and other office supplies.
  • Managed petty cash reimbursements and reconciliation.
  • Answered phones and took messages or routed calls to correct people.

BARLOWORLD KUILSRIVER

FRONT LINE RECEPTIONIST
02.2011 - 05.2011

Job overview

  • Receiving Visitors
  • Client Liaison
  • Responsible for divert calls to correct people
  • Deliver proper and concise messages via email
  • Dealing with queries
  • Faxing of documents
  • Photocopy documents
  • Handling switchboard of approx
  • 40 lines and 80 extensions
  • Responsible for maintenance of Siemen's switchboard
  • Reason for leaving: Contract ended
  • Worked for different branches at Barloworld because of my willingness to learn and grow within the working environment.

BARLOWORLD TOYOTA TYGERVALLEY

FRONT LINE RECEPTIONIST
12.2010 - 01.2011

Job overview

  • Receiving Visitors
  • Client Liaison
  • Responsible for divert calls to correct people
  • DeliveA proper and concise messages via email
  • Dealing with queries
  • Faxing of documents
  • Photocopy documents
  • Handling switchboard of approx
  • 40 lines and 80 extensions
  • Responsible for maintenance of Siemen's switchboard

SAVINO DEL BENE, SOUTH AFRCIA

Rates Consultant, Sales Department
11.2009 - 08.2010

Job overview

  • Requesting rates and quotations from shipping lines
  • Negotiating rates with different shipping lines
  • Compile all Quotations
  • Compare the different rates and ensure best price is accepted
  • Update buying rates on system as well as on file
  • Obtain rates from various carriers and compile quotes for Sales Department/Consultant/s
  • Ensure that buying rates are attached always to the quote after checking
  • Handle and execute quotes to all agents worldwide and handover to Operations Department
  • Manage client files and folders to ensure updated at all times
  • Reason for leaving: Stagnated.

Education

Northlink College
Cape Town, Western Cape

Medical Secretarial from Secretarial
2005

University Overview

Office Practice N4, N5 Communication N4, N5 Information Processing N4, N5 Computer Practice N4, N5 Medical Practice N4, N5

Parow High School
Cape Town, Western Cape

Senior Certificate
1998

University Overview

Afrikaans 1st Language, English 2nd Language HG Biology SG Economics SG Business Economics SG Home Economics HG

Garlandale High School
Cape Town, Western Cape

Senior Certificate
1995

University Overview

Afrikaans 1st Language, English 2nd Language HG Biology SG Economics SG Business Economics SG Home Economics HG

Skills

  • COMPUTER SKILLS:
  • MS Office
  • Excel
  • PowerPoint
  • Freightware
  • Word Perfect
  • Oracle
  • Sentrale Rekenaars(University Admin System)
  • CRU (Capturing Research Outputs) Loading of students results
  • Filing experience
  • Problem solving
  • Outlook diary management
  • Multi-line phone systems
  • Office supply management
  • Paper and electronic filing
  • Meeting coordination
  • Audio typing

Languages

English
Advanced
Afrikaans
Advanced

Certification

University of Cape Town - Executive Support Course - 2022

Isimbi Training - Frontline Customer Service - 2019

Kwelanga Training - Minute Taking for Meetings - 2018

CTU Training Solutions - MS PowerPoint 2010 Level 1 - 2013

University Stellenbosch Language Centre - Correspondence and E-mail in your official capacity - 2013

CTU Training Solutions - MS Outlook 2010 Intermediate - 2012

University Stellenbosch Language Centre - Effective Minutes: Meeting Procedures and Writing Skills - 2012

Cape Technikon - Introduction to Computing Using Windows 95 & Office 97 - 1998

Timeline

Academic Secretary

National Health Laboratory Services, NHLS, Tygerberg Hospital
10.2011 - Current

FRONT LINE RECEPTIONIST

BARLOWORLD KUILSRIVER
02.2011 - 05.2011

FRONT LINE RECEPTIONIST

BARLOWORLD TOYOTA TYGERVALLEY
12.2010 - 01.2011

Rates Consultant, Sales Department

SAVINO DEL BENE, SOUTH AFRCIA
11.2009 - 08.2010

Debtors/Creditors Clerk / General and Admin

SAVINO DEL BENE, SOUTH AFRICA
01.2007 - 10.2009

DMS Clerk (Orders Clerk) / Data Capturer

SAVINO DEL BENE, SOUTH AFRICA
01.2006 - 01.2007

Receptionist / General Office

SAVINO DEL BENE, SOUTH AFRICA
01.2005 - 01.2006

Northlink College

Medical Secretarial from Secretarial

Parow High School

Senior Certificate

Garlandale High School

Senior Certificate

University of Cape Town - Executive Support Course - 2022

Isimbi Training - Frontline Customer Service - 2019

Kwelanga Training - Minute Taking for Meetings - 2018

CTU Training Solutions - MS PowerPoint 2010 Level 1 - 2013

University Stellenbosch Language Centre - Correspondence and E-mail in your official capacity - 2013

CTU Training Solutions - MS Outlook 2010 Intermediate - 2012

University Stellenbosch Language Centre - Effective Minutes: Meeting Procedures and Writing Skills - 2012

Cape Technikon - Introduction to Computing Using Windows 95 & Office 97 - 1998

Zaakiyyah Ryan