Dimpho Letty Moruri
Quality Manager
Boksburg,Gauteng
Summary
Quality control & assurance professional experienced in developing organization's quality strategy, procedures, and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
6
6
Languages
Work History
Regional Quality Manager (RSA, Kenya & Nigeria)
SC Johnson & Son SA
Rosslyn
05.2021 - Current
- Accountable for executing end-to-end (E2E) Quality strategy in Sub Saharan Africa (RSA, Kenya & Nigeria)
- Responsible for overall quality management systems, ensuring effective integration of quality in New Product Development (NPD) projects across three manufacturing facilities.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Leading initiatives to foster quality culture within quality department and on plant floor level
- Ensuring adherence to quality compliance with all pertinent legal, regulatory, and internal specifications across three sites
- Develop and implement Africa cluster quality strategy aligning with global standards
- Lead quality personnel development, emphasizing knowledge and capability building
- Instill Quality mindset in business partners, focusing on consumer satisfaction
- Guide quality team in identifying and eliminating losses and waste
- Drive quality policies, standards, and global initiatives at plant level
- Collaborate with pillar owners for employee-led quality programs
- Align with Plant Manager and Regional Leads on priorities and KPIs
- Allocate resources for root cause analyses and issue resolution
- Provide comprehensive training for plant quality pillars and employees
- Lead Quality Improvement and Assurance/Control plant pillars
- Ensure product quality through comprehensive inspections
- Establish robust Quality Management Systems for compliance and improvement Maintain ISO 9001:2015 certification, leading audits for the Rosslyn Plant
- Monitor KPIs for continuous quality improvement
- Assure control of nonconforming products
- Ensure successful implementation of New Product Developments (NPDs) with end-to-end quality
- Lead implementation of integrated management system for regional quality improvement
- Coordinate reporting of quality metrics/KPIs regionally and globally
- Manage budget for quality department and oversee plant quality performance
- Drive departmental safety agenda and audits, ensuring adherence to SHE policies
- Act as custodian for cleaning, sanitization, plant water, and GMP standards at Rosslyn Site.
- Scheduled and chaired regular management review meetings, providing quality control performance update and review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Served as liaison between Quality Management team and other departments within the organization, fostering collaboration on shared objectives related to product excellence
- Maintained a strong culture of safety throughout the quality department by promoting adherence to strict safety protocols and guidelines.
- Improved regional product quality by implementing standardized processes and procedures across multiple facilities.
- Managed implementation of ISO 9001 certification in all regional facilities, demonstrating commitment to industry-leading quality practices.
- Conducted thorough internal audits to assess compliance with established quality management systems, driving continuous improvement initiatives.
- Championed initiatives focused on sustainable manufacturing practices, aligning quality goals with environmental responsibility and corporate social commitment.
- Oversaw budgetary planning for the Quality Department, allocating resources effectively to achieve desired outcomes within financial constraints.
- Cultivated relationships with external regulatory agencies, ensuring open lines of communication and proactive compliance with industry standards and regulations.
- Evaluated supplier performance regularly, ensuring consistent delivery of high-quality materials and components.
- Managed diverse team of quality professionals, providing ongoing coaching and development to support their career growth and enhance the department's overall capabilities.
- Tracked quality issues with external customers, suppliers, and internal plant operations. Responsible for overseeing partnerships with suppliers and 3PM in the region and managing consumer and customer complaints through root cause analysis.
- Specified quality requirements of raw and packaging materials with suppliers.
QA & QC Manager
Colgate Palmolive SA
Boksburg
06.2019 - 04.2021
- Responsible for managing overall quality for Boksburg Plant, suppliers and contract manufacturers.
- Overseeing operations of Microbiology, Analytical and Packaging laboratories, assuring that testing is done in conformance to CP standards – Microbiology Control, Analytical Testing, Packaging Testing as well as local regulatory requirements.
- Drive implementation of CP Quality Standards at plant level and flawless execution of technology transfer process.
- Actively take part in development and implementation of site Quality Plan and policies to support continuous improvement.
- Lead or participate in the Corporate, WH/3PL's, CM and supplier audit programs - Local & Global.
- Provided training to employees on best practices in quality management, fostering culture of excellence within organization
- Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in supply chain.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters
- Established robust training programs for QA/QC personnel, fostering a culture of continuous improvement.
- Played a pivotal role in successful product launches by ensuring stringent adherence to quality standards at every stage of development.
- Assured consistent quality of production by implementing and enforcing automated practice systems. Successfully implemented rapid testing of Microbiological contamination, continuous temperature monitoring, LIMS and and Moisture Analysis in QC Labs
Quality Control Manager
Colgate Palmolive SA
Boksburg
04.2017 - 05.2019
- Oversee day-to-day operations of Microbiology, Analytical Chemistry, and Packaging Laboratories as per above
- Responsible for implementing and maintaining plant Micro Control Programs (Water & critical utilities, Cleaning & Sanitization, GMP)
- Lead and/or Participate in Corporate, Warehouse/3PL's, Contract Manufacturers, and supplier audit programs at local and global levels
- Established system for tracking non-conformances, facilitating quick resolution and preventing future occurrences
- Streamlined quality control processes, resulting in increased efficiency and reduced costs
- Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations
- Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams
- Coordinated with other departments to establish preventive maintenance schedules for equipment, reducing downtime due to unexpected failures or malfunctions
- Developed comprehensive training programs for new quality control team members, ensuring consistent performance across the board
- Tracked quality issues with external customers, suppliers, and internal plant operations
- Applied coaching techniques and tools to support managers and team members in improving performance
- REASON FOR LEAVING : PROMOTED to Quality Manager (POSITION EXPANSION DUE TO RESTRUCTURING)
Plant Microbiologist & Microbiology Laboratory Manager
Colgate Palmolive SA
Boksburg
05.2012 - 03.2017
- Ensure that FG, RM and WIP, swabs, water and environmental monitoring samples are tested as per CP standards
- Develop & implement microbiological sampling and testing programs for water, raw materials, work-in-process (WIP), environmental samples & finished products at Boksburg facility
- Ensure all testing is performed according to corporate methods and policy and adheres to good microbiological practices
- Set up and administration of a laboratory quality assurance system that covers method and material qualification as well as equipment IQ/OQ/PQ, calibration & maintenance
- In partnership with operations & engineering, develop and implement plant micro control and validation programs based on the C&S Guidelines, Control Point Monitoring, Micro Susceptibility Index and Process Validation
- Train & develop the laboratory staff using the principles of Coaching & Feedback as well as the Competency Development Map for Microbiology
- Conduct GMP audits at plant, suppliers and Contract manufacturers as per schedule
- Maintain Positive release for FG and RM adherence in order to avoid out of stock situations and Case Fill Issues in supply Chain
- Co-manage the Water & critical utilities, GMP and Cleaning & Sanitization programs with the Engineering and Supply chain in the plant
- Conduct training for GMP, Micro-awareness, Cleaning & Sanitization for plant floor personnel as per schedule
- Enhanced plant health by implementing advanced microbiological techniques and analyses.
- Increased positive release times by successfully implementing rapid testing of Microbiological contamination for swabs, RM, WIP and FG, continuous temperature monitoring and LIMS.
- REASON FOR LEAVING : PROMOTED to Quality Manager (POSITION EXPANSION DUE TO RESTRUCTURING
Acting Branch Operations Manager & Laboratory Manager
Microchem Lab Services
Benoni
07.2011 - 04.2012
- Oversee day-to-day operations of Gauteng Branch, including Food and Pharmaceutical laboratories, Hygiene Inspection, Customer Marketing departments, and Sample collections
- Supervise laboratory managers (Food Lab) and supervisors (Pharmaceutical Lab) to ensure effective management of departments and subordinates
- Control overtime and lab budget by Implementing cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Ensure adherence to correct procedures as per Quality Management Standard and SANAS requirements
- Address customer complaints and queries promptly
- Assist MD in streamlining laboratory efficiency
- Stay updated on latest technical developments in microbiological industry and related fields
- Assess and recommend new technologies beneficial to business
- Serve as contact person for international research programs company participates in
- Build relationships with academic institutions in Johannesburg for industry updates and talent recruitment
- Maintain SANAS status of laboratory and act as SANAS Nominated Representative (NR) and Medical Control Council (SAHPRA) responsible microbiologist for the branch
- Recommend improvements to Quality Management systems in Cape Town and Johannesburg through regular internal audits
- Provide technical advice and assistance to Hygiene Auditors regarding clients' needs and queries
- Conduct client hygiene audits as required and meet with clients and suppliers
- Collaborate with head of CT micro lab to standardize service offerings between Johannesburg and Cape Town Laboratories
- Assist Managing Director and Finance Manager with annual costing
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction
- Developed strong relationships with clients, resulting in increased loyalty and repeat business
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement
- Streamlined communication between departments, improving collaboration efforts within company as well as problem resolution times
Laboratory Manager
Microchem Lab Services
Benoni
10.2010 - 07.2011
- Manage day-to-day operations of Food and Pharmaceutical laboratories.
- Maintain Quality system in line with ISO 17025 (Management and Technical).
- Manage laboratory accreditation statuses for Food (ISO17025) and Pharmaceutical (SAHPRA) laboratories.
- Managed team of Lab supervisors, microbiologists and technicians, ensuring adherence to safety protocols and proper handling of lab equipment
- Validate customer COA's (test results) for food laboratory (SANAS technical signatory) and pharmaceutical laboratory (SAHPRA Responsible Microbiologist).
- Drive internal and external audits (SAHPRA, SANAS, and Clients audits).
- Ensure pharmaceutical samples are tested according to USP, EP, or BP protocols or as per clients’ requirements.
- Follow SAHPRA and cGMP guidelines for pharmaceutical and cosmetic samples.
- Deputize or stand-in for the Branch Operations Manager when necessary.
- Plan and execute validation of test methods for Food & Pharmaceutical laboratories.
- Monitor corrective/preventative actions from audits, assessments, and investigations.
- Initiate, update, distribute, and retrieve Standard Operating Procedures (SOP).
- Participate in Quality Steering Committee for Management Review.
- Recruit and develop lab personnel as needed.
- Manage client liaison for testing, test results, queries, and contract reviews.
- Increased accuracy in test results by maintaining calibration schedules for all instruments and maintained records.
- Fostered positive working environment by promoting open communication among team members and addressing any conflicts promptly
- Reduced turnaround time for sample analysis through effective scheduling and prioritization of tasks across food and pharmaceutical laboratories
- Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering a culture of continuous improvement
- REASON LEAVING: EXTRA RESPONSIBILITY (ACTING POSITION FOR BRANCH OPERATIONS MANAGER)
Microbiology Laboratory Manager
Merieux NutriSciences Micro Laboratories
Midrand
09.2009 - 09.2010
- Uphold laboratory Quality System in accordance with ISO 17025
- Ensure prompt sample log-ins, testing, and issuance of test results (COA) to clients
- Review and validate results before client delivery
- Manage laboratory budget, including consumables and overtime
- Address customer needs regarding testing, queries, sample handling, and reports
- Minimize Customer Complaints by investigating and implementing corrective and preventative actions for lab-related issues
- Ensure lab personnel adhere to Company Policies, assist HR manager with microbiology placements, conduct performance appraisals, and recommend additional staff as needed
- Ensure proper training for specific job requirements, and maintain equipment calibration and records.
- Fostered positive working environment by promoting open communication among team members and addressing any conflicts promptly
- Mentored junior staff members, providing guidance on technical skills development and career growth opportunities
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance
Analytical Lab Supervisor & Site Microbiologist
Tiger Brands Snacks, Treats And Beverages
Roodekop
02.2008 - 08.2009
- Analytical Laboratory
- Ensure timely quality checks by QA technicians (online) and batch analysis (pre-production)
- Verify SCADA recipes with JDE and mixing instructions
- Conduct twice-daily shift report-back sessions for proper lab handover between shifts
- Review analytical results to ensure WIP adheres to specifications and authorize product transfer to storage tanks
- Review final Analytical (Brix, SO2, color & pH) and Microbiological results (TPC & YMC) for finished goods, ensuring adherence to positive release standards
- Monitor staff attendance using Time Genius Clocking system, verify with shift register, authorize leave, and forward forms to salary administrator
- Allocate staff to shifts and production lines, organize staff for weekend production (overtime)
- Handle HR Key Accountabilities, including renewing or terminating contracts for temporary staff on monthly basis
- Work on new and current test methods and procedures as required, providing training to staff
- Maintain calibration schedule and records for lab equipment
- Conduct stock takes, order lab consumables, and manage the budget
- Follow up on and close Non-Conformance Reports (NCR) and Corrective and Preventive Actions (CAPA) for sustainability
- Conduct trials for new products, packaging, and formulations with R&D and Packaging departments
- Arrange upliftment of redundant products and ensure proper destruction in compliance with regulatory requirements
- Maintain destruction certificates/records and conduct internal audits on Recipe Mixing Instructions, Cleaning & Sanitization, GMP & HACCP
- Microbiology Laboratory
- Ensure timeous testing of raw and packaging materials, work-in-progress and finished products by microbiology technicians
- Ensure no product re-calls and eliminate batches being placed on hold or rejected due to high micro and adherence to WIP tank holding times as per Microbiological requirements.
- Supervise and maintain factory cleaning and sanitation and adherence to Laboratory Safety standards
- Maintain calibration of lab equipment and records keeping–external and internal
- Conduct Factory Hygiene and GMP audits (internal and Trade audits)
- Maintain facility HACCP (ISO 22000) certification retention for the plant
- Review Micro results and share microbiology report with the quality manager and production weekly
- Record keeping and report writing - NCR
- Lab Staff training and development
- Lab stock control- laboratory consumables orders
- Conduct Inter and intra-laboratory testing (proficiency testing) with other plants and proficiency test agencies (NLA & Thistle)
REASON FOR LEAVING: CAREER GROWTH/HEAD HUNTED BY PREVIOUS EMPLOYER (MERIEUX NUTRISCIENCES)
Senior Microbiologist/Deputy Lab Manager
Merieux NutriSciences
Midrand
04.2007 - 01.2008
- Performed sample analysis for cosmetics, beverages, swabs, water, and food based on client requirements and SANAS accredited methods
- Sub-cultured and maintained microbial cultures
- Conducted microbial challenge tests for preservative and disinfectant evaluation
- Performed plate counting and validate results
- Conducted bacterial confirmations (biochemical tests) and identifications (API)
- Collated Microbiology reports, review, and release final reports as SANAS technical signatory
- Monitored laboratory workflow, coordinate microbiology tests reports, and handle sample pickups
- Acted as stand-in for lab manager in their absence
- Supervised and developed junior lab staff, including analysts and technicians
- Collaborated with Quality Assurance Manager to investigate all lab-related non-conformances and implement Corrective and Preventive Actions (CAPA).
Microbiologist
Merieux NutriSciences Laboratories, Micro Laboratory
Cape Town
04.2006 - 03.2007
- Prepare and sterilize media
- Analyze samples including cosmetics, beverages, swabs, and food
- Control lab stock
- Monitor the environment, including weighing balances, autoclaves, temperatures in fridges, incubators, and water baths
- Ensure the sterility control of media
- Sub-culture and maintain microbial cultures
- Perform plate counting and confirm bacterial colonies through biochemical tests.
Research Scientist
IThemba LABS, (Lab For Accelerator Based Sciences)
Cape Town
01.2005 - 12.2005
- Prepare and sterilize biological media
- Maintain cell cultures (Human T-lymphocytes, CHO-K1 and XRS cells) for research purposes
- Label organic compounds with radioisotopes for research experiments
- Conduct cell irradiations using gamma rays, x-rays and Auger electrons for research purposes
- Perform monthly bio-dosimetry monitoring for site personnel
- Provide assistance to new MSc students with experiments
- Reason for leaving: Contract expired
Laboratory Technologist Trainee
National Health Laboratory Services, Mafikeng Provincial Hospital Pathology Laboratory
Mafikeng
02.2002 - 01.2003
- Prepare biological media
- Manage Patient Specimen registry
- Conduct pathology testing for Bacteria, Yeasts, Parasites, and pH
- Perform Bacterial Identifications through gram stain and API methods
- Reason for leaving: Further studies (MSc) .
Education
Certificate -Online Short Course - Strategic Business Management
University of Cape Town
Cape Town - Online 05.2023 - 08.2023
Certificate - Online Short Course - Operations Management
University of Cape Town
Cape Town (Online) 02.2023 - 05.2023
Certificate - Online Short Course - Supply Chain Management
University of Cape Town
Cape Town (Online) 02.2019 - 07.2019
Master of Science - Applied Radiation Science & Technology
North West University
Mafikeng 01.2003 - 12.2004
Bachelor of Science - Microbiology (Hons)
North West University
Mafikeng 01.2002 - 12.2002
Bachelor of Science - Biology & Chemistry
North West University
Mafikeng 01.1998 - 12.2000
High School Diploma -
R.A Kobue High
Mafikeng 01.1997 - 12.1997
Skills
Problem-solvingundefined
Accomplishments
- ISO 19011:2018 - Lead Auditor Course - Alison (Online) - March 2024
- ISO 19011:2018 - Internal and Supplier Auditor Course - Udemy (Online) - March 2024
- ISO 9001:2015 – Facilitation and Implementation - DQS, Centurion – July 2021
- Enhanced Supplier Management Auditing Course - Colgate-Palmolive, Gebze, Turkey : April 2014
- Cleaning & Sanitization Train-the-Trainer Course - Colgate-Palmolive, Mumbai, India : March 2013
- General Instructor Training Course Colgate-Palmolive, Boksburg, RSA : December 2012
- Fundamentals of EOHS – Engineering course 116 - Colgate-Palmolive, Boksburg : October 2012
- Fundamentals of EOHS – Leadership Management Course 102 -
- Colgate-Palmolive, Boksburg : June 2012
- Cleaning & Sanitization Guidelines Workshop - Colgate-Palmolive, Piscataway, NJ – USA – May 2012
- Microbiology Awareness & GMP Training Course - Colgate-Palmolive, Piscataway, NJ – USA – May 2012
- A practical approach to HACCP (Hazard Analysis & Critical Control Points) - Merieux Nutrisciences, Midrand, RSA: May 2008
- Good Manufacturing Practices (GMP) - Merieux Nutrisciences, Midrand, RSA : July 2007
- Internal Auditing course - SABS, Pretoria, RSA: April 2007
- ISO 17025 – Laboratory Management Systems Training – SABS, Pretoria, RSA: July 2006
Timeline
Certificate -Online Short Course - Strategic Business Management
University of Cape Town
05.2023 - 08.2023
Certificate - Online Short Course - Operations Management
University of Cape Town
02.2023 - 05.2023
Regional Quality Manager (RSA, Kenya & Nigeria)
SC Johnson & Son SA
05.2021 - Current
QA & QC Manager
Colgate Palmolive SA
06.2019 - 04.2021
Certificate - Online Short Course - Supply Chain Management
University of Cape Town
02.2019 - 07.2019
Quality Control Manager
Colgate Palmolive SA
04.2017 - 05.2019
Plant Microbiologist & Microbiology Laboratory Manager
Colgate Palmolive SA
05.2012 - 03.2017
Acting Branch Operations Manager & Laboratory Manager
Microchem Lab Services
07.2011 - 04.2012
Laboratory Manager
Microchem Lab Services
10.2010 - 07.2011
Microbiology Laboratory Manager
Merieux NutriSciences Micro Laboratories
09.2009 - 09.2010
Analytical Lab Supervisor & Site Microbiologist
Tiger Brands Snacks, Treats And Beverages
02.2008 - 08.2009
Senior Microbiologist/Deputy Lab Manager
Merieux NutriSciences
04.2007 - 01.2008
Microbiologist
Merieux NutriSciences Laboratories, Micro Laboratory
04.2006 - 03.2007
Research Scientist
IThemba LABS, (Lab For Accelerator Based Sciences)
01.2005 - 12.2005
Master of Science - Applied Radiation Science & Technology
North West University
01.2003 - 12.2004
Laboratory Technologist Trainee
National Health Laboratory Services, Mafikeng Provincial Hospital Pathology Laboratory
02.2002 - 01.2003
Bachelor of Science - Microbiology (Hons)
North West University
01.2002 - 12.2002
Bachelor of Science - Biology & Chemistry
North West University
01.1998 - 12.2000
High School Diploma -
R.A Kobue High
01.1997 - 12.1997
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