RAYGINE DONISHA ADAMS
In Charge Flight Attendant
Boksburg,Gauteng
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Security-driven crew member with dynamic team management skills. Competent diffusing volatile situations. Customer-minded professional committed to safety and service. Diligent with comprehensive background in providing exceptional in-flight service and ensuring passenger safety. Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. I have obtained my 3200 hours in flying.
Overview
6
6
years of professional experience
2
2
Languages
Work History
In Charge
FlySafair
Gauteng
03.2023 - Current
- Manage Crew and Flight Safety Department –
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Checked personnel for proper uniforms and safety equipment.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Safety Officer
FlySafair
09.2024 - 12.2024
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
- Improved workplace safety by conducting thorough risk assessments and implementing necessary control measures.
- Promoted a culture of safety through engaging workshops and training sessions for employees on various topics such as hazard identification, PPE usage, and incident reporting.
Cabin Crew Member
FlySafair
10.2019 - 02.2023
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
- Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
Education
Diploma - Human Resources (HR)
Alison
Online05.2024
GED -
TEFL English Institution
Gauteng01.2024
High School Diploma -
EPT AVIATION
Gauteng07.2019
National Diploma - Sport Management
University of Johannesburg
Gauteng01.2018
Skills
Organize office files
Prepare and edit documents, reports, and presentations as needed
Ensure accurate record-keeping
Assist with various projects as assigned by supervisors or managers
Draft, proofread documents, emails, and reports
Manage sensitive information discreetly
Resolve issues promptly
Effective problem resolution
Training and mentoring
Fire and safety guidance
Hazard and incident management
Site inspection
Problem-solving abilities
Problem-solving
Self motivation
Time management abilities
Active listening
Time management
Leadership techniques
ABILITIES
- 1. Project management
- 2. Strong decision maker
- 3. Consistent
- 4. Innovative
- 5. Disciplined
- 6. Service-focused
- 7. Decision-making
Timeline
Safety Officer
FlySafair
09.2024 - 12.2024
In Charge
FlySafair
03.2023 - Current
Cabin Crew Member
FlySafair
10.2019 - 02.2023
Diploma - Human Resources (HR)
Alison
GED -
TEFL English Institution
High School Diploma -
EPT AVIATION
National Diploma - Sport Management
University of Johannesburg