Nwabisa Gxasheka
Senior Analyst Global Trade Compliance
Johannesburg,GP
Summary
Achieved significant cost savings and streamlined global trade compliance processes at SC Johnson and Son South Africa, leveraging SAP proficiency and exceptional problem-solving skills. Excelled in stakeholder communication and continuous process improvement, resulting in enhanced efficiency and compliance. Demonstrated leadership in managing complex international projects and achieving operational excellence. Accurate Senior Analyst with exceptional teamwork, leadership, and communication skills. Over [Number] years of experience working on large-scale projects and handling daily operational requests. Exceptional technical understanding to meet project deadlines.
Overview
9
9
years of professional experience
Work History
Senior Analyst: Global Trade Compliance
SC Johnson and Son South Africa
02.2022 - Current
- Managed the Pre-Shipment Verification Conformity (PVoC) route (b) registrations governed by the Kenya Bureau of Standards (KEBS) and the Uganda Bureau of Standards (UNBS). This allowed us to import into Kenya and Uganda without physical inspections, and due to this, we managed to benefit from a cost saving of $35,000.00 annually and 2 days saving in overall clearance time.
- Currently managing Kenya Bureau of Standards registrations for only Egypt shipments.
- Managing complex projects, importation, and exportation requirements to ensure no business disruptions. This is done by analyzing the import and export requirements and restrictions to ensure customs compliance before shipping.
- Cost saving/avoidance and containment (process improvement).
- Cost duty avoidance of $3,316.79 achieved from successfully winning Nigerian customs HS code classification argument on our raw material.
- Cost duty avoidance of $8,715.96 achieved from successfully winning Kenya customs HS code classification argument on our raw material. We applied for a ruling on our classification, which was successfully approved by the Kenya Revenue Authority.
- Cost duty avoidance of $59,642.76 achieved from claiming duty refunds from EU-originating shipments shipped to South Africa by submitting missed EUR1 certificates to customs.
- Cost duty saving of $13,000.00 achieved from changing sourcing to Nigeria for exports to Ghana and benefiting from duty preferentiality through the ECOWAS FTA.
- Managed the offline shipments without any disruptions by ensuring the import country's regulations are met before shipping to avoid issues.
- Managing export returns, ensuring there's correct and sufficient shipping documents to facilitate returns compliantly and efficiently.
- Successfully supported with importation of a production line machine into Kenya. Customs clearing was smooth, and we were able to import the parts of the palletized machine as an assembled unit, which saw us benefit from import duty costs.
- Currently working on a Map Import Clearance Process for Nigeria. This will assist in streamlining the process and assist with new employee onboarding.
- Managing and maintaining Part Database, which falls under our master data maintenance initiative. This assists with updated SKU data on SAP and ensures shipping document accuracy, which will lead to smooth customs exports and imports.
- Perform monthly audits on our importations to ensure compliant customs entry, and apply corrective measures for inaccurate entries.
- Ensure compliance in our SADC declarations and certifications by qualifying our SADC market export portfolio, and we are in the process of moving the SADC certificate issuance from customer agent to SC Johnson to eliminate audit risks.
- Import and export COMESA qualification efficiently done to ensure compliance.
- Support costing team in identifying and achieving the best P&L by providing import duty rates.
Customer Order Specialist: Exports
Signify South Africa ( PTY) LTD
10.2018 - 02.2022
- Provided exceptional customer service by providing updates and feedback timely.
- Managed complex orders, coordinating with cross-functional teams to ensure successful delivery.
- Established effective working relationships with all stakeholders, internal employees, vendors, shipping company contacts, and customers.
- Participated in process improvement initiatives, identifying opportunities for greater efficiency within order management.
- Promptly investigated customer queries, and as a result, processed returns, credit, and debit notes for resolution.
- Managed and maintained customer open order reports to plan deliveries, project sales, and track orders.
Customer Order Specialist: Domestic
Signify South Africa Formerly Known as Philips
09.2016 - 10.2018
- Provided exceptional customer service, resolving issues promptly and professionally. Monitored orders and delivered status updates to customers regarding arrivals. Achieved higher levels of client satisfaction by promptly addressing any concerns or complaints related to their orders.
- Enhanced customer satisfaction by efficiently processing and managing orders in a timely manner.
- Streamlined order entry procedures for improved accuracy and reduced processing time.
- Collaborated with the sales team to ensure seamless communication and accurate fulfillment of customer needs.
- Participated in process improvement initiatives, identifying opportunities for greater efficiency within the order management system.
- Coordinated closely with logistics partners to ensure timely delivery of shipments while minimizing costs.
- Contributed to a positive work environment by collaborating effectively with colleagues across departments.
- Provided support during peak periods, ensuring all customer orders were processed accurately and on-time despite increased workload demands.
- Managed complex orders, coordinating with multiple departments to ensure successful delivery and installation.
- Exceeded performance targets consistently through dedication to quality service and attention to detail.
- Reduced order errors through diligent review of product specifications before placing orders.
- Assisted in training new Customer Order Specialists, sharing expertise and best practices for success in the role.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
Supply Chain Intern
Philips Lighting South Africa ( PTY) LTD
08.2015 - 09.2016
- Processed and managed customer orders, ensuring effective and efficient deliveries.
- Dealt with and resolved customer queries timely.
- Built positive relationship with customers by attending to queries on time and with great care.
- Manage open order report to track customer orders.
- Liaised with our 3PLs to ensure efficient deliveries to customers.
- Reorganized supplies and increased productivity.
- Investigated and resolved discrepancies or issues related to purchase orders and invoices, processed returns and credits accordingly.
Education
Bachelor of Commerce Honours - Business Management
Nelson Mandela Univeristy
Port Elizabeth, South Africa 04.2001 -
Bachelor of Commerce - Business Management And Economics
Nelson Mandela University
Port Elizabeth 04.2001 -
High School Diploma -
Loyiso Secondary School
Port Elizabeth, South Africa 04.2001 -
Skills
Problem Solving Skills - resolving customs queries
General Rules of Interpretation Qualification understanding
SAP proficiency
Data Analysis
Reporting Analysis, Preparation and Summary
Stakeholder Communication
Team Collaboration and Leadership
Analytical Thinking
Risk Analysis and Mitigation
Data Integrity Assurance
Compliance Analysis
Root Cause Analysis
Continuous Process Improvement
Languages
English
Advanced (C1)
Xhosa
Bilingual or Proficient (C2)
Timeline
Senior Analyst: Global Trade Compliance
SC Johnson and Son South Africa
02.2022 - Current
Customer Order Specialist: Exports
Signify South Africa ( PTY) LTD
10.2018 - 02.2022
Customer Order Specialist: Domestic
Signify South Africa Formerly Known as Philips
09.2016 - 10.2018
Supply Chain Intern
Philips Lighting South Africa ( PTY) LTD
08.2015 - 09.2016
Bachelor of Commerce Honours - Business Management
Nelson Mandela Univeristy
04.2001 -
Bachelor of Commerce - Business Management And Economics
Nelson Mandela University
04.2001 -
High School Diploma -
Loyiso Secondary School
04.2001 -