Dimakatso Elma Mosia

- To support Manager, Relationship with day-to-day operations, maintenance of portfolio and meeting sales, financial and service targets within portfolio,

- To serve as central office-bound contact point for clients,

- To prepare and submit credit applications,

- Increased client satisfaction by providing personalized banking solutions.

-To support the Manager, Relationship with day-to-day operations,
maintenance of the portfolio and meeting sales, financial and service targets within the portfolio,
-To serve as a central office-bound contact point for clients,
-To prepare and submit credit applications.

-Supported Business Suite Manager with administrative duties,

-Improved workplace efficiency with regular maintenance of office equipment and reporting technical issues,

-Ensured that Account Executives and Account Analysts gained access to different tools required,

-Maintained accurate record keeping,

-Ensured that the Suite had sufficient stationery and refreshments.

-Built strong working relationships among colleagues.

-Ensured sales targets were met,

-Assisted customers with queries in a prompt and professional manner,
-Developed strong relationships with customers through exceptional service, fostering loyalty and trust,

-Provided ongoing support to two direct reports,

-Maintained Auto Teller Machine and reported technical issues.

-Relived at different departments which included Customer Sales Consultants and Prestige Banking whenever a need arose.

-Relived at different departments which included Frontline Tellers and Customer Service Consultants.

-Assisted customers with day-to-day cash handling requests in a prompt and professional manner,

-Developed strong relationships with customers through exceptional service, fostering loyalty and trust.