Letlhogonolo Ramovha
Unemployed
Johannesburg,GP
Summary
Transactional Banking Professional experienced in customer service, cash management, and regulatory compliance. Enhanced client satisfaction through tailored financial solutions and strategic relationship building. Contributed to business success by developing customized product and service solutions, demonstrating strong analytical skills and effective communication.
Overview
1
1
Language
11
11
years of professional experience
Work History
Transactional Banker
Standard Bank of South Africa
09.2019 - 06.2025
- Managed client relationships, providing tailored financial solutions to enhance customer satisfaction.
- Analyzed financial data to assess credit risk and ensure compliance with regulatory standards.
- Developed and implemented strategies to increase branch profitability through targeted product offerings.
- Trained and mentored junior bankers, fostering a collaborative team environment focused on performance improvement.
Branch Manager
Standard Bank of South Africa
04.2016 - 08.2019
- Developed strategic initiatives to drive revenue growth and market share expansion.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Led branch operations to enhance customer satisfaction and service delivery.
- Managed team performance through effective coaching and mentoring strategies.
Customer Service Consultant
Standard Bank of South Africa
03.2014 - 03.2016
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Implemented process improvements that increased customer satisfaction ratings significantly.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Developed training materials to enhance team knowledge on products and services.
Education
Advanced Certificate in Management Practice - Business Management
Henley Business School
Johannesburg, South Africa12.2024
Skills
Financial analysis
Cash management
Customer service
Customer relationship management
Client needs assessment
Cash handling
Customer service
Team coaching and training
Relationship building
Customer focus
Follow-up skills
Regulatory compliance
Timeline
Transactional Banker
Standard Bank of South Africa
09.2019 - 06.2025
Branch Manager
Standard Bank of South Africa
04.2016 - 08.2019
Customer Service Consultant
Standard Bank of South Africa
03.2014 - 03.2016
Advanced Certificate in Management Practice - Business Management
Henley Business School