DIA ROSALIA GIANNAKOPOULOUS
Port Elizabeth,EC
Summary
Professional, skilled in managing front office operations with focus on delivering exceptional service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and positive attitude in fast-paced environment.
Overview
10
10
years of professional experience
Work History
FRONT OFFICE RECEPTIONIST
VILLA SIMONNE BOUTIQUE HOTEL
Houghton
01.2022 - Current
- Company Overview: 4 STAR
- Assisted with the flow of the restaurant
- Greeted and took guests to allocated tables
- Daily reports
- Emails
- 4 STAR
Reservations Hostess
Tasha's Bungalo 34 Dubai
Dubai,Jumeiea Pearl
05.2025 - 09.2025
- Welcomed and seated guests, ensuring prompt service and optimal guest experience.
- Managed reservations and waitlists using restaurant management software.
- Communicated with kitchen staff to coordinate timely food delivery and special requests.
- Trained new team members on service standards and operational procedures.
- Collaborated with servers to streamline service flow during peak hours.
- Handled guest inquiries and complaints, providing effective resolutions to improve satisfaction.
- Oversaw dining area cleanliness and organization, enhancing overall ambiance.
Isdin Brand Ambassadort
Tradeway Promotions
Walmer Port Elizabeth
04.2024 - 10.2024
- Developed and executed brand activation events to enhance product visibility and engage consumers.
- Cultivated strong relationships with retailers to optimize product placement and increase sales opportunities.
- Conducted market research to identify consumer trends, informing brand strategy and promotional efforts.
- Trained and mentored new ambassadors on effective communication techniques and brand messaging
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
FRONT OFFICE AGENT
DOLLAR THRIFTY CAR RENTAL
Port Elizabeth
01.2019 - 12.2020
RESERVATIONS AGENT
EGYPT AIR
Johannesburg
01.2016 - 12.2018
- Company Overview: RESERVATION OFFICE
- RESERVATION OFFICE
Education
Grade 12 - Matric
ABBBOTS COLLEGE
12.2015
T.E.F.L CERTIFICATE - undefined
NORWOOD ENGLISH U.K.
12.2024
Cabin Crew Licence - undefined
FUTURE FLYERS
12.2019
Tourism Management - undefined
UNIVERSITY OF SOUTH AFRICA
12.2019
Skills
- HOSPITALITY MANAGEMENT
- RESERVATION SYSTEMS
- CHECKIN/CHECK-OUT PROCESSES
- BILLING AND INVOICING
- HOSPITALITY SOFTWARE
- CULTURAL AWARENESS
- HOSPITALITY STANDARDS
- CUSTOMER SERVICE EXCELLENCE
- PROBLEM SOLVING
- MULTITASKING
- TIME MANAGEMENT
- HOSPITALITY INDUSTRY KNOWLEDGE
- CULTURAL SENSITIVITY
- PROFESSIONAL ETIQUETTE
- COMMUNICATION SKILLS
- WORKPLACE ADAPTABILITY
- ADAPTABLE TO FAST-PACED ENVIRONMENTS
- CROSS-CULTURAL COMMUNICATION
- DECISION MAKING
- EMPATHY TOWARDS CLIENTS
References
- DIMITRI KELAIDITIS, VILLA SIMONNE BOUTIQUE HOTEL (4
- STAR), (+0027) 8 8886555, www.events@villasimonne.co.za
- MALCOLM HOWARD, EGYPT AIR RESERVATION OFFICE, (+0027) 115377640
- NICOLA, DOLLAR THRIFTY CAR RENTAL, (+0027) 725408835
Languages
ENGLISH
GREEK
AFRIKAANS (DEUTCH)
Driving License - Category
Code 08 (Motor Vehicle)
Personal Information
- Date of Birth: 25 May 1992
- Nationality: Greek, South Africa
- Driving License: Code 08 (Motor Vehicle)
- Marital Status: Unmarried
Hobbies and Interests
- VOLUNTEERING
- COOKING
- HIKING
- READING
- TRAVELING
- EVENT PLANNING
Timeline
Reservations Hostess
Tasha's Bungalo 34 Dubai
05.2025 - 09.2025
Isdin Brand Ambassadort
Tradeway Promotions
04.2024 - 10.2024
FRONT OFFICE RECEPTIONIST
VILLA SIMONNE BOUTIQUE HOTEL
01.2022 - Current
FRONT OFFICE AGENT
DOLLAR THRIFTY CAR RENTAL
01.2019 - 12.2020
RESERVATIONS AGENT
EGYPT AIR
01.2016 - 12.2018
T.E.F.L CERTIFICATE - undefined
NORWOOD ENGLISH U.K.
Cabin Crew Licence - undefined
FUTURE FLYERS
Tourism Management - undefined
UNIVERSITY OF SOUTH AFRICA
Grade 12 - Matric
ABBBOTS COLLEGE