Summary
Overview
Work History
Education
Skills
Timeline
Generic
Awethu Bele

Awethu Bele

Advance Diploma In Hospitality Management
Sandton

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Southern Sun Sandton. Skilled in office administration and problem-solving, I effectively managed front desk activities, improving check-in efficiency and financial accuracy. My collaborative approach and ability to multitask have consistently contributed to team success and positive guest experiences.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Front Office Receptionist

Southern Sun Sandton
06.2024 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Answered multi-line phone system and enthusiastically greeted callers.

Non Gaming Cashier

Wild Coast Sun
11.2023 - 04.2024
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Hospitality Learnership

Wild Coast Sun
05.2022 - 10.2023
  • Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
  • Addressed guest complaints professionally, resolving issues quickly to maintain a high level of satisfaction.
  • Developed strong relationships with vendors for timely delivery of supplies and services at competitive prices.
  • Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
  • Conducted regular room inspections, ensuring adherence to high-quality standards for guest comfort and safety.
  • Maintained positive lobby presence, pleasantly greeting guests and employees.
  • Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
  • Answered telephone calls and emails to assist customers in making reservations.
  • Collaborated with team members to ensure seamless guest experience throughout their stay.
  • Streamlined check-in and check-out processes by utilizing hotel management software effectively.
  • Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
  • Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
  • Implemented effective communication strategies within the team, fostering a positive work environment that promoted collaboration and problemsolving.

Front Office Intern

Southern Sun Elangeni Hotel
01.2020 - 03.2020
  • Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
  • Promoted eco-friendly initiatives among hotel guests by encouraging participation in towel reuse programs.
  • Utilized property management software proficiently for managing reservations, billing details, and reporting tasks.
  • Enhanced guest experience by efficiently managing front desk operations and promptly addressing inquiries.
  • Streamlined check-in and check-out processes for increased customer satisfaction and return visits.
  • Established rapport with clients through excellent communication skills, creating lasting relationships and repeat business opportunities.
  • Maintained up-to-date knowledge of local events and attractions, providing personalized recommendations to guests.
  • Organized concierge services for guests, resulting in enhanced customer experiences during their stay.

Front Office Intern

Wild Coast Sun
07.2019 - 12.2019
  • Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
  • Promoted eco-friendly initiatives among hotel guests by encouraging participation in towel reuse programs.
  • Utilized property management software proficiently for managing reservations, billing details, and reporting tasks.
  • Enhanced guest experience by efficiently managing front desk operations and promptly addressing inquiries.
  • Streamlined check-in and check-out processes for increased customer satisfaction and return visits.
  • Organized concierge services for guests, resulting in enhanced customer experiences during their stay.
  • Established rapport with clients through excellent communication skills, creating lasting relationships and repeat business opportunities.
  • Maintained up-to-date knowledge of local events and attractions, providing personalized recommendations to guests.
  • Assisted with reservation management, ensuring accurate bookings and minimizing overbooking incidents.
  • Expedited conflict resolution between guests through effective mediation techniques.
  • Supported management in executing promotional campaigns for improved occupancy rates.
  • Trained new hires on company policies and procedures, fostering a supportive team environment.
  • Conducted regular inventory audits, maintaining adequate supplies at the front desk for smooth operations.
  • Handled guest complaints professionally, implementing solutions to ensure positive outcomes.
  • Participated in weekly meetings to discuss guest feedback and implement improvements in service quality.
  • Improved accuracy of room assignment by diligently updating room statuses in the hotel management system.
  • Collaborated with housekeeping staff to maintain room availability and cleanliness standards.

Education

Advance Deploma in Hospitality Management

Durban University of Technology
Durban
12.2021

Hospitality Administration And Management

Durban University of Technology
Durban, South Africa
12.2020

Skills

Office Administration

Appointment management

Listening Skills

Problem-solving skills

Hospitality services

Time Management

File Management

File Organization

Cash Handling

Mail handling

Basic accounting

Billing and Invoicing

Meeting planning

Meeting Coordination

Schedule Management

Calendar Management

Scheduling and calendar management

Word Processing

Travel Arrangements

Inventory Support

Teamwork and Collaboration

Problem-Solving

Problem-solving abilities

Multitasking

Timeline

Front Office Receptionist

Southern Sun Sandton
06.2024 - Current

Non Gaming Cashier

Wild Coast Sun
11.2023 - 04.2024

Hospitality Learnership

Wild Coast Sun
05.2022 - 10.2023

Front Office Intern

Southern Sun Elangeni Hotel
01.2020 - 03.2020

Front Office Intern

Wild Coast Sun
07.2019 - 12.2019

Advance Deploma in Hospitality Management

Durban University of Technology

Hospitality Administration And Management

Durban University of Technology

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