

Friendly and Prompt Front Desk Agent, highly skilled in Managing Reservations,telephone calls and customer inquiries .Poised and Professional with total commitment to guest satisfaction. Always willing to go the extra mile to assist and solving problems .Empathy in all Cultures with Respect.Gaining knowledge in all aspects in Hospitality Profession and daily life .Always willing to learn with dedication,loyalty and Respect towards Guests,Peers and Colleagues working as a Team to thrive in the Hospitality Profession,Company and as a Person.
Hospitality Management
Professional Etiquette
Telephone Etiquette
Customer Service Excellence
Hospitality Software Proficiency (CRM) /Proficient in softwareeg Amadeus Novice, Oracle Hospitality (Opera Mobile & Mini), Cloudbeds,myCloud Hospitality
Check-in / Check-out process
Billing Invoicing / Card,Cash,Eft , Virtual Payments etc
Cultural Sensitivity,Awareness towards guests
Customer assistance and interaction
Email and telephone decorum
Email correspondence
Guest communication
Johannesburg, Gauteng, South Africa,2091.
Enjoy learning about nature and find it mentally and physically relaxing during hiking trips. Reading to acquire more knowledge and mentally relax. Enjoy travelling when can to experience, gain knowledge by learning by interacting with people from different countries and cultures. To be abetter version of myself in all aspects.