Denneline Williams
Kraaifontein
Summary
Experienced professional with expertise in call centre operations, switchboard management, and administrative functions. Proficient in Sage software for quotes, invoicing, and statements, as well as MS Office tools for email and diary management. Skilled in customer relationship management, insurance claims processing, and data administration. Adept at working both independently and collaboratively within a team environment. Committed to leveraging strong organisational skills and management principles to drive operational efficiency and enhance customer satisfaction.
Overview
11
11
years of professional experience
2028
2028
years of post-secondary education
Work history
Call Centre Agent (Claims)
EXL
Cape Town, Western Cape
2025.02 - 2026.01
- Managed inbound and outbound calls to ensure efficient communication.
- Managed high volume of inbound calls, ensuring swift response times.
- Improved team productivity through effective collaboration and teamwork.
- Assisted in training new staff members, fostering a supportive work environment.
- Logged accident claims with customers, maintaining accurate records.
- Instructed services on vehicle repairs to facilitate timely resolutions.
- Handled complaints while ensuring compliance with data protection regulations.
- Empathised with customers to maintain calm during stressful situations.
- Demonstrated patience and organisation in high-pressure environments.
Financial Advisor
Old Mutual
Cape Town, Western Cape
2022.01 - 2025.01
- Assessed client needs to formulate tailored, cost-effective insurance coverage options.
- Emphasised long-term planning for securing future financial stability.
- Provided clear explanations and ongoing support during the entire process.
- Ensured clients accessed assistance and made policy adjustments with ease.
- Prioritised clients’ best interests to maintain trust and uphold ethical standards.
New Business Consultant
Capfin SA
Cape Town, Western Cape
2015.01 - 2022.01
- Completed new business and loan applications to facilitate client acquisition.
- Resolved customer queries, enhancing satisfaction and loyalty.
- Captured data efficiently to support sales operations.
- Streamlined processes with proactive problem-solving abilities.
- Provided excellent customer service for improved client satisfaction.
- Ensured prompt resolution of employee issues with keen attention to detail and empathetic listening skills; fostered a positive working environment.
- Offered administrative support to the management team resulting in enhanced operations.
- Handled diary management for smooth-running administration processes.
Education
Certificate of Higher Education - RE5 FAIS Act (Financial Advisory and Intermediary Services
Millpark Education
Cape Town, Western CapeCertificate of Higher Education - Class of Business: Long Term Insurance - NQF 4
Milpark Education
Cape Town, Western CapeCertificate of Higher Education - Further Education and Training Certificate: Contact Centre - Operations Level 4
SETA Services
Cape Town, Western Cape 2021.01 - 2022.01
Certificate of Higher Education - National Senior Certificate
Wesbank High School
Cape Town, Western Cape 2003.01 - 2007.01
Skills
- Call Centre Operations
- Switchboard Operator
- Sage Training (Quotes, Invoicing and Statements)
- MS Office (Email, Diary Management)
- Management Principles
- Able to Work as part of Team or Independently
- Customer relationship
- Insurance claims processing
- Data management
- Administration
Language
English (Fluent)
Afrikaans (Fluent)
References
- Aslam, Anthony, Team Leader, 066 101 5550
- Deepa, Parag, Sales Manager, 082 412 1948
- Roderick, Van Staden, Capfin SA Team Leader, 061 314 8750
- Ann, Kakele, Checkers Front End Controller, 021 970 4940
Profile
linkedin.com/in/denneline-williams-19a363231
Timeline
Call Centre Agent (Claims)
EXL
2025.02 - 2026.01
Financial Advisor
Old Mutual
2022.01 - 2025.01
Certificate of Higher Education - Further Education and Training Certificate: Contact Centre - Operations Level 4
SETA Services
2021.01 - 2022.01
New Business Consultant
Capfin SA
2015.01 - 2022.01
Certificate of Higher Education - National Senior Certificate
Wesbank High School
2003.01 - 2007.01
Certificate of Higher Education - RE5 FAIS Act (Financial Advisory and Intermediary Services
Millpark Education
Certificate of Higher Education - Class of Business: Long Term Insurance - NQF 4
Milpark Education