Sage 300
David Masawi-McCann
Human Resources Manager
Cape Town
Summary
Highly effective, results-driven HR manager with a track record of success in recruiting, developing, and retaining top talent. Adept at partnering with management to foster employee-centric cultures that boost morale and productivity. Skilled communicator and coach with a talent for building lasting relationships with key stakeholders. Proficient in compliance regulations and experienced in improving HR operations efficiency.I am adept at industrial relations and disciplinary procedures. Ready to leverage expertise to drive company goals and tackle new challenges
Overview
10
10
years of professional experience
16
16
years of post-secondary education
7
7
Certifications
4
4
Languages
Work History
Human Resources Manager
The Royal Portfolio's The Silo Hotel
05.2022 - Current
- Workforce Planning and Employment: oversaw recruitment, induction, and selection processes, ensuring alignment with organizational objectives.
- Human Resource Development: Implemented training and development programs for line management, fostering continuous growth and skill enhancement.
- Rewards & Recognition: Managed compensation and benefits schemes, including medical aid, provident fund, and payroll, to ensure employee satisfaction and retention.
- Policy Formulation: Developed and enforced standard operating procedures (SOP), clocking policies, and leave regulations, ensuring compliance with company policies and labor laws.
- Employee and Labor Relations: Handled employee relations matters such as grievances, disciplinary actions, and union negotiations, maintaining a harmonious work environment.
- Culture Champion: Promoted company purpose and values, fostering a positive organizational culture through coaching and support.
- Strategic Management: Collaborated with executive leadership to align HR strategies with business objectives, ensuring maximum impact and efficiency.
- Performance Management: Implemented performance evaluation systems, providing feedback and development opportunities to enhance employee performance.
- Onboarding and Employee Branding: Led onboarding initiatives and developed branding strategies to attract and retain top talent.
- Risk Management: Provided guidance on labor laws and regulations, mitigating legal risks, and ensuring compliance across the organization.
- Training Coordination: Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Payroll and Benefits Administration: Optimized payroll processing procedures for accuracy and timeliness, while managing complex benefits administration.
- Compliance Management: Ensured compliance with local, state, and federal laws, as well as company policies, through meticulous record-keeping and adherence to regulations.
- Employee Engagement: Implemented initiatives to improve employee engagement, job satisfaction, and retention.
- Recruitment and Talent Acquisition: spearheaded recruitment campaigns, attracting top-tier talent to fill key positions and support organizational growth.
- Performance Improvement: evaluated processes and implemented improvements to increase efficiency and productivity within HR department.
- Conflict Resolution: Handled employee grievances and disputes professionally, finding constructive solutions to maintain a positive work environment.
- Training and Development: coordinated technical training and personal development programs for staff members, enhancing their skills and job performance.
- Devised hiring and recruitment policies for 180-employee company
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment
- Streamline HR processes for increased efficiency, reducing paperwork and manual tasks through automation
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth
- Motivated employees through special events, incentive programs, and constructive feedback
- Distributed employee engagement surveys to identify areas of improvement
- Created and implemented forward-thinking initiatives to improve employee engagement
Operations Manager
Red Carnation Hotel's Xigera Safari Lodge
03.2020 - 04.2022
- Acted as Deputy General Manager, overseeing various departments and 130 staff members.
- Managed and controlled housekeeping operations to ensure high standards of guest service.
- Ensured each department consistently delivered exceptional guest experiences while achieving business objectives and maximizing profitability.
- Maintained effective cost controls across all areas of operations.
- Planned and directed lodge operations to uphold quality, standards, and guest satisfaction.
- Promoted a culture of excellence in guest care and exceeded expectations.
- Worked alongside department heads to ensure smooth day-to-day operations.
- Conducted regular operations meetings to discuss performance targets and guest feedback.
- Maximized profit through consistent delivery of high service standards.
- Ensured consistent implementation and review of Standard Operating Procedures (SOPs).
- Handled day-to-day queries, complaints, and problems effectively.
- Liaised with Managing Directors and Operations Director to forecast business and plan accordingly.
- Maximized financial opportunities and achieved proactive up-selling throughout the lodge.
- Carried out Duty Management shifts as needed.
- Conducted regular fire walks and Health & Safety audits.
- Promoted positive employee relations culture through effective communication and team meetings.
- Carried out regular inspections across departments to maintain high standards.
- Ensured Health and Safety of employees, guests, and others on lodge premises.
- Managed industrial relations of staff alongside the Human Resources Team.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Analyzed and reported on key performance metrics to senior management
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
Senior Duty Manager
The Silo Hotel (The Royal Portfolio)
01.2016 - 01.2019
- Part of the opening team of the hotel, Setting up guest experience from the moment they enter the hotel until they depart, Continually thinking of ways to make the guest experience more personalized, Living, Breathing and Understanding the company's Purpose &Values and ensuring the hotel is immersed in the Culture, Overseeing the Duty Management team, Ensuring that guest and staff satisfaction is maintained through interdepartmental communication, Assisting and supporting the Rooms Division and Food & Beverage Department in managing the operations of the hotel, Assisting in the leading of the Health and Safety Committee, Helping the hotel to achieve its Big Hairy Audacious Goal (BHAG), In the absence of the General Managers, being the Senior Manager and point of contact at the hotel, Scheduling of Duty Management Shifts, Ensuring the staff forum is set up and running and monthly meetings occur, Training of staff, Staff industrial relations, Assisting with recruitment, Co-ordinating with all departments in managing the daily Operations of the hotel
- Improved customer service quality by implementing staff training programs and streamlining front desk procedures
- Assisted General Manager with daily administrative tasks such as budget preparation, financial reporting, and performance analysis.
- Enhanced guest satisfaction with prompt resolution of complaints and proactive communication
- Ensured compliance with industry regulations and company policies through regular audits and inspections
- Assisted General Manager with daily administrative tasks such as budget preparation, financial reporting, and performance analysis
- Collaborated with department heads to develop consistent policies and practices across the hotel
- Implemented cost-saving measures, reducing operational expenses without compromising on guest experience
- Cultivated a positive work culture by fostering open communication channels among staff members
- Conducted regular performance reviews for team members, providing constructive feedback and career guidance
- Monitored workflow to improve employee time management and increase productivity
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Evaluated employee performance and coached and trained to improve weak areas
- Solicited customer feedback to identify and improve on areas of weakness
- Conducted routine inspections to check quality and compliance with established specifications
Senior Executive Housekeeper
La Residence Hotel (The Royal Portfolio)
01.2016 - 01.2017
- Ensuring public areas and rooms are cleaned to standard, Ordering supplies and stock, Ensuring that the department keeps within allocated budget, Staff management and discipline, Setting and achieving goals for the department, Liaising with the owner and ensuring her vision is carried through the hotel, Developing and implementing standard operating procedures, Preparing management reports, Managing the in-house laundry, Compiling maintenance reports, Managing the seamstress and florists, Effective scheduling of all staff
- Led a company-wide digital transformation initiative, which modernized internal processes and systems while enhancing overall business agility
- Increased employee retention rates through development and implementation of effective career progression paths for staff members
- Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth
- Implemented eco-friendly practices within the department, reducing environmental impact and increasing sustainability efforts
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies
Assistant Executive Housekeeper
The Red Lion Inn (Main Street Hospitality)
01.2014 - 01.2017
- Housekeeping supervision & management, Inventory management, Cleaning supervision & schedules, Personnel supervision, Guest relations, Prepare management reports, Management of in-house laundry, Part of the inaugural team of Hotel on North
- Conducted thorough inspections of guest rooms and public spaces to guarantee adherence to quality standards and address any issues promptly
- Evaluated employee performance regularly through formal reviews, providing constructive feedback for improvement while recognizing exceptional contributions to the team''s success
- Improved staff performance by providing regular training sessions on cleaning techniques, safety protocols, and customer service skills
- Established strong vendor relationships to secure best pricing on supplies without compromising quality or sustainability objectives for the property
Education
Bachelor of Commerce - Financial Management
University Of South Africa (Unisa)
South Africa 01.2016 - 06.2019
Associate of Applied Science - Professional Cookery
American Hotel & Lodging Educational Institute
Johannesburg, South Africa 01.2012 - 06.2015
Associate of Applied Science - Hospitality Management
American Hotel & Lodging Educational Institute
Johannesburg, South Africa 01.2012 - 06.2015
Associate of Arts - Food And Beverage Management
The International Hotel School
Johannesburg, South Africa 01.2012 - 04.2015
Advanced Diploma - Hospitality Management
The International Hotel School
Johannesburg, South Africa 01.2012 - 02.2014
Skills
Character Profile
Demonstrates a high level of leadership and administrative competence. Communicates openly, forcefully and effectively. Displays firmness in decision making. Consistent, dependable and accurate in carrying out responsibility to a successful conclusion. Demonstrates a high level of initiative and professionalism. Projects self-confidence, authority and enthusiasm. Displays an ability learn rapidly and adapt quickly to changing situations.
Certifications And Professional Associations
- Code 10 South African driver's license
- Spirit Enchantment – Bartending certificate
- St John's First Aid certificate level 3
- Wine Academy – preliminary wine course
- American Hotel and Lodging Association (AHLA)
- International Executive Housekeeper Association
Software System Skills
- Microsoft Package
- OPERA Property Management System
- Digital Dinning
- Dine plan
- Micros
- Maestro Property Management System
- Purchase manager
- Pastel
- Sage People
- Eco Time
References
- Luis Pinheiro, General Manager, The Silo Hotel, Luis@thesilohotel.com, +27 836876445
- Werner Krause, General Manager, La Residence Hotel, Werner@laresidance.co.za, +27218764100
- Tim Dutch, Rooms division manager, the fairway Hotel, spa, and Golf Resort, Rooms@thefairway.co.za, +27114788000
- Nelly Langley, Executive Housekeeper, The red lion Inn, Housekeeper@redlioninn.co, +14132981651
- Anne Curtin-Nardi, Vice President of Human Resources, Main Street Hospitality, anardi@redlioninn.com, +14132981657
Affiliations
- Toastmasters
- International Housekeepers Association
- South African Diversity Network (SADN)
- American Hotel and Lodging Institute
Software
Microsoft package
Opera Property Management
Dineplan
Maestro Property Management
Pastel Accounting
Eco-time
Purchase Manager
Certification
HR Management UCT -
Timeline
First Aid Level 3 Course
03-2024
Firefighting and Fire safety
03-2024
Health and Safety Representatives
03-2024
Chairing Disciplinary Hearing
03-2023
Human Resources Manager
The Royal Portfolio's The Silo Hotel
05.2022 - Current
HR Management UCT -
03-2022
Operations Manager
Red Carnation Hotel's Xigera Safari Lodge
03.2020 - 04.2022
Bartending Mixology
02-2016
Bachelor of Commerce - Financial Management
University Of South Africa (Unisa)
01.2016 - 06.2019
Senior Duty Manager
The Silo Hotel (The Royal Portfolio)
01.2016 - 01.2019
Senior Executive Housekeeper
La Residence Hotel (The Royal Portfolio)
01.2016 - 01.2017
Cape Wine Academy - Wine Certificate
02-2015
Assistant Executive Housekeeper
The Red Lion Inn (Main Street Hospitality)
01.2014 - 01.2017
Associate of Applied Science - Professional Cookery
American Hotel & Lodging Educational Institute
01.2012 - 06.2015
Associate of Applied Science - Hospitality Management
American Hotel & Lodging Educational Institute
01.2012 - 06.2015
Associate of Arts - Food And Beverage Management
The International Hotel School
01.2012 - 04.2015
Advanced Diploma - Hospitality Management
The International Hotel School
01.2012 - 02.2014
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