Claudia Pepper

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Increased employee performance through effective supervision and training.
• Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
• Communicated repair needs to maintenance staff.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
• Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.

Conduct trainings on daily basis

Check rooms cleanliness too to the Standard of the Hotel

Having daily checks on cleaning stock and equipment

See that all rooms are serviced in the correct time frames

Do daily Audits on room check to make sure rooms are 💯

Report maintenance issues daily

• Efficiently managed time and resources by prioritizing tasks according to urgency and importance in daily routines.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Received recognition for excellent performance in delivering top-notch housekeeping services to guests.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.