Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Cwayita Zweni

Cwayita Zweni

Logistics Controller
Cape Town

Summary

Proven Logistics Controller with a track record of enhancing operational efficiency at Pingo Deliver through expert logistics management and robust data analysis. Streamlined import/export processes, achieving significant reductions in lead times. Excelled in team collaboration and process optimization, demonstrating strong computer literacy and policy adherence. Winner of Controller of the year 2024

Overview

9
9
years of professional experience

Work History

Logistics Controller

Pingo Deliver
Cape Town, South Africa
02.2024 - Current
  • Coordinated imports and exports in accordance with customs regulations, minimizing delays due to documentation issues or other legal requirements.
  • Conducted regular audits for compliance with industry regulations, maintaining accurate records and documentation.
  • Ensured timely delivery of products with effective coordination between suppliers, carriers, and customers.
  • Provided insightful recommendations for process improvements based on analysis of operational data which resulted in reduced lead times for critical shipments.
  • Improved order accuracy by implementing a robust order management system that minimized errors.

Administrator Intern

Department of Education
Fort Beaufort, Eastern Cape
02.2021 - 02.2024
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
  • Contributed to the improvement of company procedures by identifying areas for optimization and suggesting solutions.
  • Facilitated interdepartmental communication by acting as a liaison between teams for enhanced collaboration on projects.
  • Aided in employee training efforts by preparing materials and assisting new hires during their onboarding period.

Receptionist

Kaplan Blumberg Attorneys
Port Elizabeth, Eastern Cape
03.2019 - 12.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Contact Centre Consultant

Discovery Health
Port Elizabeth, Eastern Cape
09.2016 - 02.2019
  • Optimized workforce scheduling based on historical data analysis, minimizing operational costs while ensuring sufficient staffing levels during peak hours.
  • Provided valuable insights from customer interactions, contributing to product development initiatives that led to enhanced user experiences.
  • Enabled seamless information sharing among team members by implementing a centralized knowledge management system, reducing call handling times and promoting accuracy in resolving inquiries.
  • Collaborated with team members to develop strategies for optimizing call handling and resolution times.
  • Trained new employees on company policies, procedures, and contact center best practices for seamless integration into the team.
  • Implemented proactive communication techniques to address potential customer concerns before they became critical issues.

Education

Cert. - Public Relations Assistant - Public Relations

Boston Business College
Port Elizabeth, Eastern Cape
04.2015

Matriculation -

De Vos Malan High School
King William's Town, Eastern Cape
2013

Skills

Logistics Management

Accomplishments

Controller of the year 2024- Pingo Deliver

Timeline

Logistics Controller

Pingo Deliver
02.2024 - Current

Administrator Intern

Department of Education
02.2021 - 02.2024

Receptionist

Kaplan Blumberg Attorneys
03.2019 - 12.2020

Contact Centre Consultant

Discovery Health
09.2016 - 02.2019

Cert. - Public Relations Assistant - Public Relations

Boston Business College

Matriculation -

De Vos Malan High School
Cwayita ZweniLogistics Controller