Cwayita Zweni
Logistics Controller
Cape Town
Summary
Proven Logistics Controller with a track record of enhancing operational efficiency at Pingo Deliver through expert logistics management and robust data analysis. Streamlined import/export processes, achieving significant reductions in lead times. Excelled in team collaboration and process optimization, demonstrating strong computer literacy and policy adherence. Winner of Controller of the year 2024
Overview
9
9
years of professional experience
Work History
Logistics Controller
Pingo Deliver
Cape Town, South Africa
02.2024 - Current
- Coordinated imports and exports in accordance with customs regulations, minimizing delays due to documentation issues or other legal requirements.
- Conducted regular audits for compliance with industry regulations, maintaining accurate records and documentation.
- Ensured timely delivery of products with effective coordination between suppliers, carriers, and customers.
- Provided insightful recommendations for process improvements based on analysis of operational data which resulted in reduced lead times for critical shipments.
- Improved order accuracy by implementing a robust order management system that minimized errors.
Administrator Intern
Department of Education
Fort Beaufort, Eastern Cape
02.2021 - 02.2024
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Contributed to the improvement of company procedures by identifying areas for optimization and suggesting solutions.
- Facilitated interdepartmental communication by acting as a liaison between teams for enhanced collaboration on projects.
- Aided in employee training efforts by preparing materials and assisting new hires during their onboarding period.
Receptionist
Kaplan Blumberg Attorneys
Port Elizabeth, Eastern Cape
03.2019 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Contact Centre Consultant
Discovery Health
Port Elizabeth, Eastern Cape
09.2016 - 02.2019
- Optimized workforce scheduling based on historical data analysis, minimizing operational costs while ensuring sufficient staffing levels during peak hours.
- Provided valuable insights from customer interactions, contributing to product development initiatives that led to enhanced user experiences.
- Enabled seamless information sharing among team members by implementing a centralized knowledge management system, reducing call handling times and promoting accuracy in resolving inquiries.
- Collaborated with team members to develop strategies for optimizing call handling and resolution times.
- Trained new employees on company policies, procedures, and contact center best practices for seamless integration into the team.
- Implemented proactive communication techniques to address potential customer concerns before they became critical issues.
Education
Cert. - Public Relations Assistant - Public Relations
Boston Business College
Port Elizabeth, Eastern Cape 04.2015
Matriculation -
De Vos Malan High School
King William's Town, Eastern Cape2013
Skills
Logistics Management
Accomplishments
Controller of the year 2024- Pingo Deliver
Timeline
Logistics Controller
Pingo Deliver
02.2024 - Current
Administrator Intern
Department of Education
02.2021 - 02.2024
Receptionist
Kaplan Blumberg Attorneys
03.2019 - 12.2020
Contact Centre Consultant
Discovery Health
09.2016 - 02.2019
Cert. - Public Relations Assistant - Public Relations
Boston Business College
Matriculation -
De Vos Malan High School