Creshenda Michelle Oliphant
Foundational Support Manager
Benoni
Summary
Passionate about making a difference, I am a responsible and dedicated professional who operates with honesty and integrity in everything I do. With over 15 years of experience in banking, administration, customer service, and ministry support, I bring strong skills in accounts payable, financial administration, internal sales, procurement support, and client relationship management. My 9 years in the banking sector provided extensive experience in payment processing, financial systems, and handling confidential information with a high level of accuracy and professionalism. I am known for being well-organised, detail-oriented, reliable, and a strong team player, with a commitment to excellence in every role I undertake.
Overview
22
22
years of professional experience
Work History
Foundational Courses Support
Christian Family Church International
07.2025 - Current
- Responsible for end-to-end process for all foundational courses offered.
- Media job logs submitted to our media department, to open ticket sales and for ads to be created for me to advertise our courses.
- Ordering and stock count of manuals per course per month.
- Course preparation on night of course. Ensure videos are ready for online courses. Powerpoints etc. Communicate with lecturers 2 weeks before course and say of course.
- Draw up service plan, order of events for the night and times.
- Schedule lecturers and volunteers for night of course.
- Prepare water and snacks for all those on duty on the night.
- Ordering of office stationery on before the 20th of each month.
- Any amendments on foundational roster to be done and communicated to all involved parties.
- Reconcile all course ticket sales on quicket. Download guestlist on 1st day of course to see who is attending and send the applicable zoom link and online manual.
- Respond to all queries regarding foundational courses from students and members. Check their profiles, if attendance hasn’t been updated, send an email to our MIS department to update the profile on the system.
- Filing of all 1st, 2nd and 3rd year exams, assignments etc in student files.
- Allocation of exams to markers.
- Marking of exams and assignments and invigilating exams.
- Receiving of student fees for bible college.
Freemarket Admin Assistant
Christian Family Church International
05.2024 - 07.2025
- Providing an administrative function for the smooth administration of all office functions.
- Communicating with leaders regarding group attendance; contact all leaders for group registers not yet submitted & where events have been cancelled or 0 has been submitted, to find out the reason.
- Compiling two weekly attendance reports on a Monday, one for Freemarket and one for Bible Study groups.
- Building relationships with Bible study groups and Freemarket groups leaders and members of the congregation.
- Work on workflows assigned to me. Contacting members then leaders to connect members to groups based on the area they live in.
- Adding, amending or deleting members from group attendance register when information is received from a leader.
- Send out small group launch form for members wanting to lead a group, assist with completion of launch forms.
- Completing cancellation forms for groups wanting to close groups after leader has been contacted by a Pastor.
- Archiving of groups if they cannot run for a specific period.
- Keeping organogram updated. Adding new groups to organogram, removing groups that have been closed.
- Setup and do the preparations for leadership training held once a month.
- Scheduling volunteers for leadership training Door scan, check ins and tea and coffee stations.
- Scheduling of dream team members to serve at the info counter on Sundays. Receiving requests to be connected to a bible study or prayer group.
- Scheduling of dream team members to serve at Growth track step 3 as runners bringing people up to the respective tables Bible Study, Freemarket and prayer. Also to serve at the tables representing groups.
- Taking of minutes of our groups team meeting, distributing to the team.
- Assisting Bible College with marking of exams, and Bible college registrations at the beginning of the year when registration open.
- Assisting with setup for Revival prayer which takes place on Tuesdays
- Escorting members in and out of the ministry that come through for counselling
- Assisting events team where extra hands are needed eg. removing stickers from bathroom mirrors after an event ie. celebration. Blowing up balloons etc. Assisting Welfare with end of year packing of Christmas gifts for Orphans Christmas party etc.
Accounts Payable/ Creditors Clerk
Absa Vehicle Management Solutions
07.2017 - 04.2022
- Assisting clients with any queries they have pertaining to their accounts.
- Following up on invoices not yet processed, providing feedback to the clients regarding payment.
- Following up with the maintenance department on invoices sent to them.
- Payments for all departments within the company using the Absa Business Integrator payments system; including dealer files, special payments on missed invoices, payments for City of Johannesburg, metrolife etc.
- Loading of new account beneficiaries on Business Integrator.
- Assisting new dealers wanting to open an account with us by sending merchant application forms to clients, explaining the process. Receiving and printing those forms and giving it to the relevant person.
- Alphabetical filing of all new beneficiaries loaded weekly, and monthly filing done in the file room.
- Capturing of invoices on Netbasic system for clients that I support. Missed invoices that data capturers did not get to, ensuring my clients receive payments.
- Receipt of statements from my dealers and assisting with account reconciliation showing what has been paid and what is still outstanding.
- Sending of remittances to clients upon request, telephonic and e-mail requests.
- Ensuring weekly and monthly ACB payments are done, uploaded on Business Integrator, cheque requisitions done and submitted on time for approval and release.
- Preparing special payments for clients.
- Capturing of invoices on Navision system.
Customer Service and Credit Admin
Absa Fleet Card
09.2013 - 07.2017
- Above 500k debit orders journal processing
- Return debit follow-ups and journal processing
- Amending of fleet card account limits and review dates as per approvals received from bankers
- Debit order changes and implementation
- Assisting customers with process of changing their banking details; completing documentation etc
- Consulting with bankers to apply for credit review in the case of expired limits & limit increases
- Loading authorization note on CMS cina (interim payment)
- Closing of fleet card accounts, collecting of e-tags/ ORT tags on those closed accounts
- Hotlisting of cards not returned upon closure of accounts
- Assisting with recons on accounts where customer is querying a payment or debit order
- Sending out daily outstanding balances on fleet card accounts to customer that request this
- Sending queries to Fleet fraud when customer is suspecting fraud on their fleet card account
- Accounts in arrears contacting customers for payment
- Weekly stats sent to Lydia (supervisor) on accounts closed, limits updated and return debits followed up on
Internal Sales
Imperial Online
06.2011 - 06.2013
- Receiving hardware and software requests for quotes from customers via e-mail and telephonically.
- E-mailing requests to our various suppliers for pricing.
- Once pricing has been received, we apply the appropriate mark-ups according to the customer, then draft a quote for the customer.
- Quote is e-mailed to the customer; all paperwork is then filed in quote file.
- Once a quote is approved, an order confirmation and purchase order is drafted on Accpac. The po is then e-mailed to our supplier. Paperwork filed in order file.
- We have to then update our monthly sales funnel with the current order that has just been placed.
- When the order arrives, I do the shipment on the accpac system then hand the paperwork over to our invoice lady to invoice the customer.
- Once the invoicing is completed, the stock is handed over to our drivers for delivery.
Call centre agent & Helpdesk Administrator
Imperial Online
07.2006 - 05.2011
- Dealing with inbound and outbound Incidents & service requests; logging IT related queries.
- Liaising with clients regarding the status of their incidents.
- Screening of calls logged by agents to ensure that calls have been correctly logged, categorized and assigned.
- Following up on logged calls and calls logged with external companies or 3rd parties.
- Advising clients on the correct procedures they need to follow to log calls with Imperial Online.
- Assist with all internal queries; assisting agents when help is needed.
- Re-opening of calls that have not been resolved.
- Adding or correcting user details on our system.
- Quality assurance assessments done on calls logged by agents.
- Compiling of weekly and monthly quality assessment reports and sending them to the Call Centre manager.
Accounts assistant and receptionist
CSA Import & Export
04.2004 - 07.2006
- Answering and making phone calls. Making appointments.
- Faxing, filing, getting quotes and general admin.
- Invoicing of our tenants
- Receiving and tending to clients as well as other general office duties.
Floor Sales Assistant
Trendy Zone Eastgate
01.2004 - 03.2004
- Floor Sales Assistant
- No reference; branch closed down
Education
NQF5 Higher certificate in banking -
Milpark Business School
01.2022
Diploma in Ministry - undefined
CFC Bible College
01.2017
Certificate in Floristry - undefined
SA College
01.2015
Certificate in Ministry - undefined
CFC Bible College
01.2012
Customer service management - undefined
Unisa
01.2010
High Impact Call Centre and customer service - undefined
Bright Ideas Factory
01.2009
Iti Foundation V3 - undefined
Quintic
01.2009
Bachelor of Education (BEd) -
Unisa
High School Matric - undefined
Queens High School
01.2003
Skills
Attention to detail
Efficient and accurate payments processing
Good Communication skills
Problem solving
Inputting of information onto systems (Data capturing)
Capturing and processing orders
Liaising with clients
Emailing
References
- Chris, Appalsamy, Direct manager (Freemarket groups co-ordinator), 011 230 9300, Christian Family Church Intl
- Don-Ray, Gaveni, Groups Director, 011 230 9300, Christian Family Church Intl
- Lyris, Van der Westhuizen, Finance Manager, 082 616 4313, 011 685 9500, Absa Vehicle Management Solutions
- Thabitha, Mosetlha, Finance Supervisor, 076 687 5367, 011 685 9500, Absa Vehicle Management Solutions
- Gqinile, Hlatshwayo, Manager, 072 575 7065, Absa Fleet Card
- Mamosadi, Moagi, Team leader, 011 547 1515, 071 816 4792, Absa Fleet Card
- Kevin, Hearnshaw, Sales Manager, 011 878 8100, 078 660 5335, Imperial Online, Previous Sales & Marketing Manager.
- Christa, Tagg, 083 228 9928, Imperial Online, Previous Sales & Marketing Manager.
- Paul, Fouche, Previous Call centre manager, 082 893 4109
- Debbie, Fowler, Call centre manager, 011 878 8100, 082 560 8230
- Lucy, Marques, 011 450 1686, 082 675 3993, CSA Import and Export, Accounts & office Manager
Timeline
Foundational Courses Support
Christian Family Church International
07.2025 - Current
Freemarket Admin Assistant
Christian Family Church International
05.2024 - 07.2025
Accounts Payable/ Creditors Clerk
Absa Vehicle Management Solutions
07.2017 - 04.2022
Customer Service and Credit Admin
Absa Fleet Card
09.2013 - 07.2017
Internal Sales
Imperial Online
06.2011 - 06.2013
Call centre agent & Helpdesk Administrator
Imperial Online
07.2006 - 05.2011
Accounts assistant and receptionist
CSA Import & Export
04.2004 - 07.2006
Floor Sales Assistant
Trendy Zone Eastgate
01.2004 - 03.2004
Diploma in Ministry - undefined
CFC Bible College
Certificate in Floristry - undefined
SA College
Certificate in Ministry - undefined
CFC Bible College
Customer service management - undefined
Unisa
High Impact Call Centre and customer service - undefined
Bright Ideas Factory
Iti Foundation V3 - undefined
Quintic
High School Matric - undefined
Queens High School
NQF5 Higher certificate in banking -
Milpark Business School
Bachelor of Education (BEd) -
Unisa