Charndre Williams
SHORT COURSES OFFICER: CLIENT SERVICES & CERTIFICATION
Stellenbosch,Western Cape
Summary
As a resourceful office manager and seasoned personal assistant, I bring to the table an exceptional ability to swiftly adapt and master new procedures, enhancing both efficiency and productivity. My robust work ethic and upbeat attitude are tailor-made for dynamic, high-pressure environments where my precision, assertiveness, and adaptability shine. Skilled at juggling multiple tasks and meeting tight deadlines, I am a consummate professional who excels in delivering top-notch
clerical support.
My articulate communication abilities are matched by my proficiency in business communications, stakeholder relations, and meticulous scheduling. I am a polished clerical team asset, adept at methodically planning and executing tasks to provide prompt and reliable administrative assistance. With a forward-thinking approach, I am always ready to tackle the evolving needs of any department with a positive and proactive mindset.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
SHORT COURSES OFFICER: CLIENT SERVICES & CERTIFICATION
Innovus, Stellenbosch University
12.2020 - Current
- Streamlined management of support staff encompassing financial, technical, and customer service operations
- Efficient coordination of courier dispatches and document handling to ensure seamless operational flow
- Vigilant in maintaining workplace safety through proactive incident reporting
- Proficient in executing a variety of administrative duties, including document reproduction and digitization
- Organized the preparation and facilitation of boardroom meetings, including attendee reception and time management
- Managed financial transactions for short course certifications, including electronic processing and invoice generation
- Oversaw inventory control and supply management, ensuring timely ordering and stock availability for certificate printing
- Cultivated and maintained vendor relationships, ensuring cost-effective procurement of goods and services
- Diligently monitored and reported on expenses and budget allocations for office consumables and inventory
- Coordinated IT support ticket logging and network access for staff and visitors, ensuring minimal downtime
- Administered maintenance schedules for office equipment, telecommunications, and facility upkeep
- Provided administrative assistance to the Head of Copyright, Trade Marks, and Short Courses
- Directed telephonic inquiries to appropriate departments, enhancing client engagement and service delivery
- Executed basic bookkeeping tasks, ensuring accurate financial record-keeping and prompt expense claim processing
- Welcomed and assisted visitors and clients, representing the team with professionalism
- Trained new reception personnel, imparting essential knowledge on departmental processes and customer service excellence
- Managed support staff, ensuring efficient financial and technical operations
- Coordinated logistics for meetings, safety protocols, and general admin tasks
- Handled financial transactions, invoicing, and certification for educational courses
- Oversaw inventory, IT support, maintenance, and provided executive administrative aid.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
- Collected, arranged, and input information into database system
PART-TIME PERSONAL ASSISTANT TO THE SARCHI FACULTY OF SCIENCE
Stellenbosch University
07.2020 - 03.2021
- Efficiently managed both incoming and outgoing correspondence, including mail and email
- Maintained and organized office supplies, purchase orders, and filing systems
- Coordinated personal and professional calendars, ensuring seamless scheduling of meetings and events
- Streamlined the distribution of incoming correspondence to appropriate staff members
- Fostered professional relationships, proactively meeting critical deadlines
- Administered budgeting and managed requests across various cost centers
- Conducted procurement processes, securing quotations, and ordering stationery, books, and research equipment
- Orchestrated comprehensive travel arrangements in compliance with organizational policies
- Handled all aspects of conference logistics, from registration to travel claims
- Processed ad hoc payments, managed postgraduate bursaries, and supported financial system operations
- Executed local and international order processing and goods receipts for academic and technical staff
- Delivered secretarial and administrative support to the SARCHI Chair, Postdocs, and students
- Organized and scheduled activities for the research group, enhancing team productivity
- Compiled and reported monthly on cost center expenditures, providing transparency for various entities
- Ensured the maintenance of effective filing systems and the accurate typing of documents
- Received guests and visitors with professionalism, managing appointments and diaries efficiently
- Planned and executed research workshops, functions, and meetings, preparing agendas and reports
- Managed correspondence, office supplies, and filing systems efficiently
- Coordinated calendars, meetings, events, and travel arrangements
- Built relationships, met deadlines, and handled budgeting for cost centers
- Provided administrative support, managed reporting, and organized workshops
- Liaised with internal and external stakeholders, adeptly handling high-level inquiries
- Maintained communication channels with internal personnel and clients, ensuring information flow
- Managed documentation, reporting, and administrative tasks for postgraduate students.
ADMINISTRATIVE OFFICER, EDUCATION FACULTY
Stellenbosch University
04.2018 - 07.2020
- Streamlined office operations through meticulous management of daily tasks, including proficient data entry and rigorous database auditing
- Facilitated seamless coordination of meeting spaces and agendas, optimizing organizational efficiency
- Monitored and managed inventory, ensuring the consistent availability of essential stock and supplies for team functionality
- Maintained a robust filing system, both manual and electronic, guaranteeing quick access to precise and up-to-date information
- Streamlined office ops & data audits
- Organized meetings & set agendas
- Managed stock for team efficiency
- Maintained communications and data systems
- Provided exceptional communication support by promptly responding to calls and emails, accurately recording messages and diligently following up on inquiries.
PERSONAL ASSISTANT, RECEPTION AND DATA CAPTURER, LOCAL ECONOMIC DEVELOPMENT, STELLENBOSCH MUNICIPALITY
Stellenbosch Municipality
01.2017 - 03.2018
- Expertly coordinated bookings, events, accommodations, and travel arrangements to support managerial needs
- Diligently recorded meeting minutes and notes for the manager's post-meeting review and action items
- Served as the primary point of contact, managing phone and email correspondence with professionalism
- Delivered prompt and efficient responses to managerial requests, ensuring top-tier manager satisfaction
- Proactively managed office inventory, ensuring essential supplies were replenished in a timely manner
- Consistently performed assigned duties with a high level of professionalism and a positive demeanor
- Fostered strong, professional relationships across organizational levels, adapting to dynamic demands and deadlines
- Managed bookings, travel & events, ensuring seamless manager experiences
- Recorded meeting minutes, aiding in post-meeting reviews & follow-ups
- Served as key contact, handling calls & emails with prompt professionalism
- Maintained inventory, fostered relationships & met deadlines efficiently.
Education
Bachelor of Commerce -
Regent Business School
South Africa 07.2020 - 04.2023
Some College (No Degree) - Communication Par Excellence
Stellenbosch University
Language Centre 09.2023 - 04.2023
Office Administration -
IQ Academy
South Africa 01.2018 - 12.2018
IT Technical Support -
CTU Training Solutions, Stellenbosch
Stellenbosch 01.2013 - 12.2013
NQF 4, National Senior Certificate, Matric -
Hoër Meisieskool Bloemhof
Stellenbosch 01.2008 - 12.2012
Skills
Client services
Technical services
Confidentiality
Student support services
Analytical thinking
Problem solving
General administration
MS Office 365
Adaptability and Time Management
Verbal and Written Communication
Quick learner and Team Player
Organized with a strong work ethic
Effective Problem Solver
Reliable and Punctual
Organizational skills
Customer Service Excellence
Attention to detail
Empathy and Collaboration
Personal Information
- Nationality: South African
- Driving License: Code 8
- Marital Status: Single
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
isiXhosa
Intermediate (B1)
References
- Ms. Elizabeth Britz, Copyright, Trademarks and Short Courses, Stellenbosch University, +27764248507, ibritz@sun.ac.za
- Prof. Cang Hui, Mathematical & Theoretical Physical Biosciences, Stellenbosch University, +27790379985, chui@sun.ac.za
- Prof. Jonathan D Jansen, Education Faculty, Stellenbosch University, +27609974863, jonathanjansen@sun.ac.za
- Ms. Neliswa Gqabe, The Foschini Group, +27791567785, neliswag@tfg.co.za
Timeline
Some College (No Degree) - Communication Par Excellence
Stellenbosch University
09.2023 - 04.2023
SHORT COURSES OFFICER: CLIENT SERVICES & CERTIFICATION
Innovus, Stellenbosch University
12.2020 - Current
Bachelor of Commerce -
Regent Business School
07.2020 - 04.2023
PART-TIME PERSONAL ASSISTANT TO THE SARCHI FACULTY OF SCIENCE
Stellenbosch University
07.2020 - 03.2021
ADMINISTRATIVE OFFICER, EDUCATION FACULTY
Stellenbosch University
04.2018 - 07.2020
Office Administration -
IQ Academy
01.2018 - 12.2018
PERSONAL ASSISTANT, RECEPTION AND DATA CAPTURER, LOCAL ECONOMIC DEVELOPMENT, STELLENBOSCH MUNICIPALITY
Stellenbosch Municipality
01.2017 - 03.2018
IT Technical Support -
CTU Training Solutions, Stellenbosch
01.2013 - 12.2013
NQF 4, National Senior Certificate, Matric -
Hoër Meisieskool Bloemhof
01.2008 - 12.2012