COLLEEN TSWENE
Kempton Park
Summary
Dedicated accounts professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Acting Operations Manager
SARS
06.2024 - 07.2024
- Make sure that the team’s target is reached
- Approval of team’s Journals and MPRR Journals
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased productivity by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
Accounts Management
South African Revenue Services
04.2015 - Current
- Manage the effective and timely resolution of all queries and problems in area of accountability, in accordance with business unit goals and targets
- Report on operational process efficiency and service delivery levels in relation to operational targets
- Investigate taxpayer accounts on the SARS core systems and SAP to ensure correctness of accounts, thereby enhancing service delivery
- Ensure that completed work adhere to governance and legislative requirements
- Keep up to date records of completed work
- Ensure quality of work content, minimize mistakes and continuously improve quality and standards
- Deliver operating results within predefined quality, volume and time standards
- Plan and organize own work tasks and routine within area of work
- Be informed on related acts, regulations and regulatory frameworks that might impact on own work
- Prepare and present cases to interest and penalty committee, objection committee and appeals committee
- Constantly align own work method to changes in work requirements, procedures, policies, processes, and delivery systems to meet contracted targets
- Develop and maintain productive working relationships with peers and SARS role players to achieve pre-defined objectives
- Finalize all reconciliations, follow up accordingly and adjust the account where applicable with by raising debit or credit assessments.
Acting Operations Manager
SARS
01.2012 - 03.2015
- Managing a team of 8 members
- Make sure that the team’s target is reached
- Approval of team’s third-party appointments and Judgments
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Increased productivity by streamlining operations.
Debt Management
South African Revenue Services
02.2006 - 03.2015
- Ability to review and analyse detailed entity profiles regarding assets, liabilities, income, company relationships and linked entities
- Ability to use data to establish trends
- Legal collection engagements with experience in: Pay Now Argue later processes
- Legal collection processes- Demand processes, Court Judgments, Warrant of Execution, Placing of Liens, Personal liability, interpretation of interpleader notices, value chain debt recovery processes
- Business Rescue processes.
07.2003 - 01.2006
- Capturing and Editing EMP 201, VAT 201 AND IRP6 FORMS.
Education
BBA -
Southern Business School (STADIO)
Krugersdorp, South Africa04.2015
Value Added Tax
Unisa
Pretoria, South Africa05.2008
Human Resources Management
Mamelodi College
Pretoria, South Africa06.2000
Lehlabile High School
Pretoria, South Africa12.1995
Skills
- Time Management
- Interpersonal skills
- Team work
- Leadership skills
- Organizational Skills
Personal Information
- ID Number: 7707120612083
- Date of Birth: 07/12/77
- Gender: Female
- Nationality: South African
- Driving License: C1
- Marital Status: Single
References
- Meshack Sebata, 078 117 8114, 012 670 5018, psebata@sars.gov.za, Operations Manager
- Olifile Mhulatsi, 011 862 5585, 071 834 8267, omhulatsi@sars.gov.za, Operations Manager
- Themba Sitsibi, 011 602 3027, 083 402 1189, tsitsibi@sars.gov.za, Manager
Hobbies and Interests
- READING
- MUSIC
- MOVIES
Timeline
Acting Operations Manager
SARS
06.2024 - 07.2024
Accounts Management
South African Revenue Services
04.2015 - Current
Acting Operations Manager
SARS
01.2012 - 03.2015
Debt Management
South African Revenue Services
02.2006 - 03.2015
07.2003 - 01.2006
BBA -
Southern Business School (STADIO)
Value Added Tax
Unisa
Human Resources Management
Mamelodi College
Lehlabile High School
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