Christél Malan
Somerset West
Summary
Results-driven Sales Representative recognized for high productivity and efficient task completion. Skilled in client relationship management, negotiation, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring seamless client interactions and sales cycle progression. Committed to leveraging these skills to drive revenue growth and build lasting customer relationships.
Overview
20
20
years of professional experience
Work History
External Sales Representative
Window + Door Store Cape
Elsiesriver, Goodwood
02.2025 - 09.2025
- Developed relationships with potential clients to drive sales growth.
- Conducted market research to identify new business opportunities.
- Delivered product presentations to educate clients on features and benefits.
- Negotiated contracts and pricing with customers to secure deals.
Internal Sales Rep / External Sales Rep
Numill (Pty) Ltd
Broadlands Industrial, Strand
05.2017 - 01.2025
- Managed customer inquiries and provided product information to enhance satisfaction.
- Collaborated with sales team to develop effective strategies for client engagement.
- Processed orders accurately and efficiently using internal sales systems.
- Assisted in resolving customer issues to foster strong relationships with clients.
- Trained new team members on company policies and sales procedures effectively.
- Increased profits by upselling and cross-selling to existing customers.
- Followed up with leads and referrals to share pertinent sales information.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Ensured compliance with company policies and procedures while carrying out day-to-day activities.
- Prepared price quotes, contract information and potential delivery timeframes.
- Provided training and support to junior staff members regarding internal sales process and techniques.
- Collaborated with other departments such as marketing and finance for effective execution of projects and initiatives related to internal sales processes.
- Generated quotations, processed orders, and followed up with customers for timely delivery of goods.
Office Manager / Operations Manager
Guideline MNF (Pty) Ltd
Epping Industrial, Goodwood
05.2014 - 04.2017
- Managed office operations, ensuring smooth daily workflows and communication.
- Oversaw inventory management, maintaining adequate supplies for all departments.
- Implemented office policies and procedures to enhance operational efficiency.
- Maintained employee records, ensuring compliance with company regulations and standards.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
Salesperson
Woodlam (Pty) Ltd
Epping Industrial, Goodwood
07.2006 - 05.2014
- Assisted customers in product selection and provided personalized service.
- Maintained updated knowledge of product features and promotions.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Demonstrated product usage to enhance customer understanding and satisfaction.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Monitored inventory levels and placed orders as needed.
Receptionist
Martin Neethling Furniture Design
Beaconvale Industrial, Parow
07.2005 - 07.2006
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying of documents.
- Managed front desk operations and greeted visitors with professionalism.
- Answered multi-line phone system and directed calls to appropriate departments.
Education
GRADE 12 - AFRIKAANS, ENGLISH, TYPING, BUSINESS ECONOMICS, ACCOUNTING, BIOLOGY
MONUMENT PARK HIGH
COMPUTER PRACTICE - N3 -
PASTEL VERSION 5.2 -
CAD TRAINING CENTRE
Skills
- Contract negotiation
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Train and mentor staff
No Of Dependents
NONE
Drivers License Code
08
Own Transport
YES
Disclaimer
I AM HARDWORKING AND PREPARED TO GO THE EXTRA MILE. ANY ACTIVITY OR JOB WILL BE DONE TO THE BEST OF MY ABILITY. I AM LOOKING FORWARD TO BETTER MYSELF AND REALLY SHOW WHAT I AM CAPABLE OF. I HEREBY DECLARE THAT ALL INFORMATION IN THIS CURRICULUM VITAE IS CORRECT.
Languages
AFRIKAANS
Educational Qualifications
MONUMENT PARK HIGH, AFRIKAANS, ENGLISH, TYPING, BUSINESS ECONOMICS, ACCOUNTING, BIOLOGY, GRADE 12, COMPUTER PRACTICE, N3, CAD TRAINING CENTRE, PASTEL VERSION 5.2, 25
Personal Information
- ID Number: 8209150234085
- Health Status: EXCELLENT
- Criminal Record: NONE
- Date of Birth: 09/15/82
- Gender: FEMALE
- Nationality: SOUTH AFRICAN
- Marital Status: SINGLE
Languages
Afrikaans
First Language
English
Intermediate
B1
Timeline
External Sales Representative
Window + Door Store Cape
02.2025 - 09.2025
Internal Sales Rep / External Sales Rep
Numill (Pty) Ltd
05.2017 - 01.2025
Office Manager / Operations Manager
Guideline MNF (Pty) Ltd
05.2014 - 04.2017
Salesperson
Woodlam (Pty) Ltd
07.2006 - 05.2014
Receptionist
Martin Neethling Furniture Design
07.2005 - 07.2006
GRADE 12 - AFRIKAANS, ENGLISH, TYPING, BUSINESS ECONOMICS, ACCOUNTING, BIOLOGY
MONUMENT PARK HIGH
COMPUTER PRACTICE - N3 -
PASTEL VERSION 5.2 -
CAD TRAINING CENTRE