CHINYANGANYA TIGERE GILSON
Fish Hoek
Summary
Quality assurance professional with background in elevating editorial standards. Proven ability to enhance content accuracy and readability. Reliable team player who adapts to changing requirements and prioritizes collaboration and results.
Overview
36
36
years of professional experience
20
20
years of post-secondary education
Work History
Quality Assurance
AFROCENTRIC-AFA
11.2016 - Current
- Evaluate and ensure agents comply with SOP's
- Coaching and Training of Agents to improve quality as defined on departmental priorities
- Deliver in a manner that supports and meets operational quality standards to meet the defined departmental priorities
- Increase the level of Audit assurance and formulate the Internal Audit process to eliminate gaps in internal processes
- Monitors and helps with quality assurance and compliance functions
- Ensures policies and procedures are monitored and updated to include regulatory changes
- Risk management-Maintains record of agents audited work and prepares list of errors which forms the basis for training and coaching needs
HIV Adherence Coordinator
Aid for Aids
01.2012 - 01.2016
- Counselling of patients on adherence of HAART
- Problems solving
- Coordinating Team daily work activities
- Personal performance Management and Evaluation, Setting Performance Standard
- Responding to inbound calls and contacting patients on various Stages of HIV/AIDS Treatments
- Provision of language skills in enhancing Team chances of meeting Service Level Agreements
Credit Controller and Debt Collection
Future Learning
01.2011 - 01.2012
- Debt collection and Credit Control
- Assess and Approve client’s credit applications
HIV Counselling and Testing
Living Hope
01.2009 - 01.2010
- Streamlined HIV Counselling and Testing
- Patients’ problem solving and TB, MDR Medication adherence and counselling
- Generation of monthly cases reports on TB and HIV
Internal and External Sales
Marmich Trading
01.2008 - 01.2009
- Internal sales and External sales and writing monthly reports
- Creating monthly targets for sales Representatives
- Answering to clients’ queries
Sales Marketing and Administrator
Trust Holdings
01.2000 - 01.2008
- Sales and Marketing
- Responsible for day-to-day Management of Division
- Business Organization
- Financial Management and Purchasing functions
Community Program Coordinator
Plan International
01.1989 - 01.1999
- Community Development-: Feasibility studies, Baseline surveys, Data collection & Data Analysis
- And presentation to Senior Management with reports, Figures & facts on projects outcomes and impact analysis to communities
- Program Design Outlines
- Gathering information for projects design formulation, Planning, Monitoring & Evaluation
- Budget and Budgetary Control
- Planning and Monitoring of HIV Home Based and TB Care Programs
- Employee Performance Management and Evaluation
- Setting Employee Performance Standards
- Communication and Negotiation
Education
BACHELOR OF BUSINESS ADMINISTRATION - Fundamentals of Marketing, Fundamentals of Accounting, Management & Business, Financial Management, Business Policy And Strategy, Entrepreneurship, Presentation & Communication Skills, Micro And Macroeconomics, Business Law And Ethics, Human Resources Management, Business Culture And Protocol, Purchasing And Supply Chain Management, Sales Management And Consumer Behaviour, International Business And Trade
SMC UNIVERSITY
04.2001 - 12.2014
CERTIFICATE - HIV AND AIDS COURSE, VCTs, PMTCT, Adherence, HIV Advocacy, Infection Control, Ant-retroviral Therapy, Ant-retroviral Drugs Classification
ATIC
01.2010 - 12.2010
THE DESMOND TUTU TB/HIV INTERGRATION PROGRAMME - TB Drugs Adherence and Counselling, Ant-retroviral Drugs Therapy and Infection Control
THE DESMOND TUTU
01.2010 - 12.2010
Diploma - DIPLOMA IN QUALITY MANAGEMENT
ALISON
01.2010 - 12.2010
CERTIFICATE - HIV COUNSELLING, Streamlined HIV Counselling Methods and Testing
ACTS
01.2009 - 12.2009
DIPLOMA IN GENERAL MANAGEMENT - Functions and Purpose of Management, Responsibilities of Management, Business Organization, Scientific Management, Financial Management
CAMBRIDGE TUTORIAL COLLEGE
01.1991 - 12.1991
DIPLOMA IN COMMUNICATION AND BUSINESS ENGLISH - Business Documents, Composition and Style, Reports Writing and Research, Telecommunications, Business English, Effective Communication and Management
CAMBRIDGE TUTORIAL COLLEGE
01.1990 - 12.1990
CERTIFICATE IN MARKETING - MARKETING THIRD LEVEL, Fundamentals of Marketing, Financial Management, Sales Management & Consumer Behaviour, International Business and Trade, Micro and Macroeconomics, Purchasing and Supply Chain Management, Marketing Environment for Business Growth, Developing Marketing Strategies
LCCI
01.1997 - 12.1997
CERTIFICATE TRAINERS OF TRAINERS - Planning and Functions of Trainers, Training Materials and Logistics, Training Budgets, Participatory Training Methods and Evaluations
SENGA COLLEGE
Project Management
LEARNERSHIP AFROCENTIC
01-2018
Skills
Quality assurance evaluation,Quality assurance standards,Coaching quality assurance
Professionalprofile - Strengths
- Ability to organize, plan, monitor & evaluate projects
- Strategic thinking and good negotiation skills
- Coordinating and problem solving
- Experience in the medical industry, Call Centre and Customer Services
- Conflict Management
- Presentation & Communication Skills
- Establishing a relationship of trust and respect
- Unbiased and team player
- Ability to cope with challenges
- Budget and Budgetary Control
- Industrial Relations
- Planning and Forecasting
- Quality Control
- Ability to interpret data and come up with informed decisions
- Delivers Results and Adaptable
- Telephone etiquette
- Fast learner
- Innovative and quick adjustment to new ideas
- Good English and reports writing
- Communications concerning employment and promotion
- Staff matters
- Delegating
- Attention to Accuracy and Detail
- Numerical Ability
Personal Information
- ID Number: 6803275900182
- Marital Status: Married
Accomplishments
Have come up with:
Ideas which have seen implementation in the organization though not only accredited to me, however the initial stages and discussions have given birth to sustainable, improved working and updating of Standard Operation Procedures (SOPS) which are currently in use by the department.
Strategy which assisted my AFA manager to eventually eliminate failure to meet SLA.
Have conducted CHRONIC DISEASE SELF-MANAGEMENT PROGRAM Training sessions for staff at AFA and Medscheme
Reference
Sandrah Mbekwa
Aid for Aids Management
+27 21 466 3117
Dr Harding DP Marais TB Hospital
+27 21 712 7491 / 021 713 7600
Michiel Groenewaldt
Marmich Trading
+27 21 552 3421
Henry Mkwananzi Aid for Aids Management (Pty) Ltd +27 (21) 466 3034
Henry Mkwananzi Aid for Aids Management (Pty) Ltd +27 (21) 466 3034
Timeline
Quality Assurance
AFROCENTRIC-AFA
11.2016 - Current
HIV Adherence Coordinator
Aid for Aids
01.2012 - 01.2016
Credit Controller and Debt Collection
Future Learning
01.2011 - 01.2012
CERTIFICATE - HIV AND AIDS COURSE, VCTs, PMTCT, Adherence, HIV Advocacy, Infection Control, Ant-retroviral Therapy, Ant-retroviral Drugs Classification
ATIC
01.2010 - 12.2010
THE DESMOND TUTU TB/HIV INTERGRATION PROGRAMME - TB Drugs Adherence and Counselling, Ant-retroviral Drugs Therapy and Infection Control
THE DESMOND TUTU
01.2010 - 12.2010
Diploma - DIPLOMA IN QUALITY MANAGEMENT
ALISON
01.2010 - 12.2010
HIV Counselling and Testing
Living Hope
01.2009 - 01.2010
CERTIFICATE - HIV COUNSELLING, Streamlined HIV Counselling Methods and Testing
ACTS
01.2009 - 12.2009
Internal and External Sales
Marmich Trading
01.2008 - 01.2009
BACHELOR OF BUSINESS ADMINISTRATION - Fundamentals of Marketing, Fundamentals of Accounting, Management & Business, Financial Management, Business Policy And Strategy, Entrepreneurship, Presentation & Communication Skills, Micro And Macroeconomics, Business Law And Ethics, Human Resources Management, Business Culture And Protocol, Purchasing And Supply Chain Management, Sales Management And Consumer Behaviour, International Business And Trade
SMC UNIVERSITY
04.2001 - 12.2014
Sales Marketing and Administrator
Trust Holdings
01.2000 - 01.2008
CERTIFICATE IN MARKETING - MARKETING THIRD LEVEL, Fundamentals of Marketing, Financial Management, Sales Management & Consumer Behaviour, International Business and Trade, Micro and Macroeconomics, Purchasing and Supply Chain Management, Marketing Environment for Business Growth, Developing Marketing Strategies
LCCI
01.1997 - 12.1997
DIPLOMA IN GENERAL MANAGEMENT - Functions and Purpose of Management, Responsibilities of Management, Business Organization, Scientific Management, Financial Management
CAMBRIDGE TUTORIAL COLLEGE
01.1991 - 12.1991
DIPLOMA IN COMMUNICATION AND BUSINESS ENGLISH - Business Documents, Composition and Style, Reports Writing and Research, Telecommunications, Business English, Effective Communication and Management
CAMBRIDGE TUTORIAL COLLEGE
01.1990 - 12.1990
Community Program Coordinator
Plan International
01.1989 - 01.1999
CERTIFICATE TRAINERS OF TRAINERS - Planning and Functions of Trainers, Training Materials and Logistics, Training Budgets, Participatory Training Methods and Evaluations
SENGA COLLEGE
Project Management
LEARNERSHIP AFROCENTIC
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