Siyabulela Mashiyi

Conduct pre-registration of members on various medical aid schemes and inform them about available HIV programme benefits.

Proactively follow up with members to ensure timely medication claims and attendance of six-monthly clinical reviews, including blood tests.

Handle inbound and outbound calls to assist with benefit-related queries, medication claims, and post-hospitalization updates.

Welcome newly registered members by explaining authorized medication protocols, repeat blood test procedures, and proper treatment adherence.

Educate members on the importance of consistent medication use, maintaining a healthy lifestyle, and practicing safe sex.

Communicate any medication changes authorized by case managers to affected members, ensuring they understand and accept new regimens.

Actively participate in HIV awareness initiatives during wellness days, promoting education and stigma reduction.

Facilitated Social Emotional Learning (SEL) sessions for learners from Grade RR to Grade 7, promoting emotional intelligence, empathy, and positive behaviour.

Participated in parent meetings, providing feedback on learner progress and activities implemented.

Assisted families with identity document and social grant applications to ensure learners had access to essential services and support.

Collaborated with the Department of Social Development to coordinate anti-bullying awareness campaigns, including inviting guest speakers to conduct presentations at the school.

Conducted trauma and debriefing sessions for learners affected by distressing events, as well as family counselling and conflict resolution interventions.

Referred complex cases to the Department of Social Development for further assessment and specialized support.

Worked closely with Life Skills teachers, co-facilitating workshops on personal development and other relevant psychosocial topics aligned with the curriculum.

Overseeing learner recruitment, retention, academic attainment, and data management

Coordinating and supporting volunteers and alumni engagement

Building and maintaining strong relationships with teachers through regular meetings and collaborative planning

Ensuring compliance with all programme policies and procedures for effective delivery