Nozipho Memela
Johannesburg
Summary
Dynamic and detail-oriented Project Coordinator with 8+ years of experience in procurement, customer service, and office administration. Skilled in supporting cross-functional teams, managing vendor relationships, and ensuring project deliverables are met within deadlines. Proficient in project management methodologies, ERP systems, and team collaboration. Holds a CAPM certification and training in Agile Scrum Foundations, providing a robust foundation for delivering operational excellence.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Membership Administrator
Afrocentric Workcare
Johannesburg
07.2023 - Current
- Maintain accurate and up-to-date membership records in databases and systems, ensuring data integrity and confidentiality
- Handle membership applications, renewals, and terminations efficiently, ensuring compliance with policies
- Monitor and respond to membership inquiries and issues, delivering exceptional customer service
- Prepare membership reports and dashboards to track trends and provide actionable insights to senior management
- Serve as a liaison between members and organizational leadership to address feedback and needs
- Work collaboratively with internal departments and external partners to streamline membership-related projects and initiatives
- Identify opportunities to improve membership processes and implement best practices to enhance efficiency
- Use data and member feedback to refine engagement strategies
- Assist in developing comprehensive project plans, timelines, and budgets in alignment with organizational goals
- Coordinate project kick-off meetings, ensuring all stakeholders understand objectives, deliverables, and roles
- Allocate resources effectively to meet project timelines and avoid delays
- Monitor procurement processes and liaise with vendors to secure required materials or services
- Serve as the primary point of contact for project teams, ensuring seamless communication across departments
- Involved in meetings to align on project status, address risks, and resolve issues promptly
- Identify potential risks or bottlenecks early, devising strategies to mitigate their impact on project success
- Ensure compliance with organizational policies, industry standards, and regulatory requirements
- Provide administrative support to project teams, including scheduling, documentation, and coordination
Junior Office Manager & Procurement Coordinator
Switch Telecom
Johannesburg
07.2015 - 07.2021
- Oversaw procurement processes, including purchase order creation and supplier coordination
- Improved operational efficiency by streamlining office supply and hardware stock management
- Handled credit vetting, payment allocation, invoicing, and client billing queries
- Coordinated logistics for stock deliveries, collections, and configurations on VoIP systems
Reverse Logistics Administrator
Bytes People Solutions (Samsung)
Johannesburg
01.2012 - 06.2015
- Managed reverse logistics processes, ensuring timely return management and data accuracy
- Liaised with customers and suppliers to resolve returns-related issues effectively
Customer Service Administrator
Inter-Active Technologies, Bytes People Solutions
01.2009 - 01.2012
- Delivered excellent customer service for Samsung products via multiple communication channels
- Tracked service requests and ensured resolution within SLAs
Skills
- Project Coordination & Support
- Vendor & Stakeholder Management
- Procurement & Purchase Order Management
- Agile & Waterfall Methodologies
- Risk Mitigation & Troubleshooting
- SAP ERP
- Pastel Accounting
- GCIC Systems
- Team Collaboration & Communication
- Office Administration & Logistics
- Data Accuracy & Reporting
- Time Management & Deadline Adherence
References
Available upon Request.
Languages
- English, Fluent
- Zulu, Fluent
Erp Systems
- SAP
- Pastel Accounting
- GCIC
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Scarecrow
- RT Ticketing System
Certification
- ITIL Foundation Certificate
- CAPM Cert Course
- Project Management Basics
- Project Management for Business Professionals
- Agile Scrum Foundation
- Become a Project Coordinator Cert
- Digital Marketing
Education
High School Diploma -
Topaz Secondary School
Lenasia 01.2000 - 12.2005
Timeline
Membership Administrator
Afrocentric Workcare
07.2023 - Current
Junior Office Manager & Procurement Coordinator
Switch Telecom
07.2015 - 07.2021
Reverse Logistics Administrator
Bytes People Solutions (Samsung)
01.2012 - 06.2015
Customer Service Administrator
Inter-Active Technologies, Bytes People Solutions
01.2009 - 01.2012
High School Diploma -
Topaz Secondary School
01.2000 - 12.2005
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