Hi, I’m
Chelsea Mokoena
Comptonville
Overview
20
years of professional experience
7
Languages
Work History
Innovation Group
Call Centre Agent
01.2023 - Current
Job overview
- Arranging Roadside Assistance
- Medical Assistance
- Deploying of cases
- Accident Towing
- Following up on Open Cases
- Dispatching of Cases
- Contact person: Ramon Wilson
- Contact No: 011 790 5000
Liquid Capital
Call Centre Agent
01.2023 - Current
Job overview
- Arranging Roadside Assistance
- Following up on Open and closed Cases
- Dispatching of Cases
- Arranging locksmith assistance
- Contact person: Mr
- Mokotong
- Contact No: 086 111 4384
Comptonville Internet Cafe
01.2006 - Current
Job overview
- Answering of Calls
- Typing
- Stock Take
- Ordering of Stock
- Managing smooth going of the shop
AppelTech
Front Office Administrator
01.2005 - Current
Job overview
- Answering of Calls
- Making of Calls
- Typing documents
- Filling
- Student Advisor
- Arranging Meetings
- Data Capturing
Europ Assistance
Call Centre Agent
01.2018 - 12.2018
Job overview
- Arranging Roadside Assistance
- Medical Assistance
- Of cases
- Accident Towing
- Following up on Open Cases
- Dispatching of Cases
- Arranging car and flights for clients
- Contact person: T Mashiloane
- Contact No: 063 253 3016
Acme Graphics
Administrator/Receptionist
01.2014 - 01.2015
Job overview
- Filling
- Answering calls
- Updating invoices
- Placing orders
- Invoicing
- Creating delivery notes
- Welcoming clients
- Arranging courier service
- Arranging travel arrangements
- Doing monthly stock take
- Contact person: SolanI Mkhabele
- Contact No: 011 608 0947
First Assist Management (BMW on Call)
Team Leader
10.2011 - 12.2013
Job overview
- Managing a team
- Pulling of reports
- Assess agent’s cases and provide feedback on a daily basis
- Support and coach agent regarding outcome of Voice and Case
- One on one coaching sessions
- Quality assessments
- Monitor Calls and manage statuses
- SLA updates every hour and motivate
- Arranging Roadside Assistance
- Following up on Open cases
- Car hiring
- Arranging accommodation
- Arranging medical assistance
- Contact Person: Ntsetsa Maake / Mokgabudi Moshiane
- Contact No: 0800 600 777
Automobile Association of South Africa
Emergency Incident coordinator
01.2007 - 04.2011
Job overview
- Taking Calls
- Arranging Roadside Assistance
- Following up of open and Closed Cases
- Car hiring
- Data Capturing
- Monitoring CIC Availability
- Arranging medical assistance
- Contact Person: Philani Maseko
- Contact No: 011 799-1000
Education
St Endas Secondary School
Grade 12 from English, Afrikaans, Biology, History, Geography and Travel & Tourism
Secretarial Administration from Introduction to Computing, Basics of Windows Environment, Microsoft word, Microsoft Access, Secretarial Administration, Microsoft Excel, Microsoft Power point
Call Centre Effectiveness from Customer Service, Effective Communication, Providing constant Customer Service, Understanding of Incoming & Outgoing Calls
Skills
Customer service optimization
Personal Information
Date of Birth: 01/20/84
Timeline
Call Centre Agent
Innovation Group
01.2023 - Current
Call Centre Agent
Liquid Capital
01.2023 - Current
Call Centre Agent
Europ Assistance
01.2018 - 12.2018
Administrator/Receptionist
Acme Graphics
01.2014 - 01.2015
Team Leader
First Assist Management (BMW on Call)
10.2011 - 12.2013
Emergency Incident coordinator
Automobile Association of South Africa
01.2007 - 04.2011
Comptonville Internet Cafe
01.2006 - Current
Front Office Administrator
AppelTech
01.2005 - Current
St Endas Secondary School
Grade 12 from English, Afrikaans, Biology, History, Geography and Travel & Tourism
04.2002
Secretarial Administration from Introduction to Computing, Basics of Windows Environment, Microsoft word, Microsoft Access, Secretarial Administration, Microsoft Excel, Microsoft Power point
04.2004
Call Centre Effectiveness from Customer Service, Effective Communication, Providing constant Customer Service, Understanding of Incoming & Outgoing Calls
04.2005
Similar Profiles
ANIS SAVERIYARANIS SAVERIYAR
Sales Executive at Innovation GroupSales Executive at Innovation Group
Dawn DiemerDawn Diemer
Customer Service Representative at Innovation GroupCustomer Service Representative at Innovation Group
Dane MeyerDane Meyer
Director, Client Resolution at Innovation GroupDirector, Client Resolution at Innovation Group
Jayesh DharsendaJayesh Dharsenda
Support officer at Innovation GroupSupport officer at Innovation Group
Xavier BetchouXavier Betchou
Call Centre Agent & Quality Control Agent at 24/7 Customer Pvt LtdCall Centre Agent & Quality Control Agent at 24/7 Customer Pvt Ltd