Chedize Artman
Meyerton,South africa
Summary
Highly dedicated and detail-oriented administrative professional with over 6 years of progressive experience in retail administration and management. Successfully advanced from Admin Clerk at Super SPAR Groblersdal to Admin
Manager at Crazy Plastics, demonstrating reliability, leadership, and a strong commitment to operational excellence.Recognized for strong organizational, multitasking, and communication skills, with the ability to manage teams and
streamline administrative systems. Although young, I am highly motivated and ambitious, with a strong desire to
continue growing and contributing within the retail sector
retail se
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Admin clerk
Super spar
Groblersdal, South africa
03.2021 - 02.2024
- Handled photocopying documents, updating files and faxing communications for staff.
- Managed daily office operations and administrative support for the department to maintain efficiency.
- Organised and maintained filing systems, ensuring accurate record-keeping for easy retrieval of documents.
- Handled telephone enquiries, providing prompt and courteous service to clients and stakeholders.
- Answered telephone calls to offer information, direct callers and take messages.
- Monitored office supplies inventory and ordered materials to avoid operational disruptions.
- Received, routed and distributed incoming mail and parcels.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Organised and maintained files, records, and correspondence for streamlined retrieval and compliance.
- Assisted with the preparation of reports and presentations to support management decision-making.
- Scanned new documentation into system and classified data using standard codes.
Store Manager
China mall
Johannesburg, South africa
09.2019 - 12.2021
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Actioned customer feedback to improve product and service provisions.
- Merchandised displays to showcase new and popular items.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Implemented theft prevention measures to reduce store losses.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
Receptionist
Randburg self storage
Johannesburg, South africa
02.2018 - 08.2019
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors and members of public.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
Education
Matric -
Hoërskool Randburg
01.2013 - 11.2017
Skills
- Administrative management
- Microsoft office suite
- Staff coordination
- Financial reporting
- Stock and cash control
- Communication & leadership
- Problem solving & accuracy
Languages
Afrikaans
First language
English
Advanced
C1
Timeline
Admin clerk
Super spar
03.2021 - 02.2024
Store Manager
China mall
09.2019 - 12.2021
Receptionist
Randburg self storage
02.2018 - 08.2019
Matric -
Hoërskool Randburg
01.2013 - 11.2017