Caroline Malatsi
Finance
2418 Yellowwood,Boulervard ,Riverside View
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
4
4
years of professional experience
Work History
Workplace Experience student (debtors clerk)
Tiger Consumer Brands ltd
03.2020 - 02.2021
- The contract ended
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Compiled and analyzed data to produce reports.
- Input data into spreadsheets and databases.
Support Consultant Learner (Financial Advisory)
First National Bank
02.2017 - 01.2018
- The contract ended
- Participated in regular team meetings to discuss ongoing projects, share best practices, and identify areas for potential improvement.
- Provided remote assistance for off-site clients through various platforms including telephone, email, chat, or screen-sharing tools as needed.
- Coordinated closely with sales teams to identify potential upsell opportunities during troubleshooting interactions with customers.
- Assisted in the development of knowledge base articles, empowering clients to find answers independently when possible.
- Monitored employee and customer interactions to assess quality of service.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
Education
Higher Certificate in Management - NQF Level 5
Milpark Education
Johannesburg, South Africa01.2018
Diploma - Cost and Management Accounting
Vaal University of Technology
Johannesburg, South Africa01.2016
National Senior Certificate - Commerce
Tseane Secondary School
Limpopo ,South Africa12-2007
Skills
File maintenance
Database entry
Administrative support
Document management
File and database management
Basic accounting
Relationship building
Record preparation
Verbal and writing communication
Records retrieval
Multitasking Abilities
Microsoft office
Time management
Attention to detail
Mail handling
Confidentiality
References
- Hlubi, Hadebe, Manager, Hlubi.Hadebe@tigerbrands.com, 0725932693, Tiger Consumer Brands Ltd
- Mulindelo Carol, Mativha, Supervisor, Mulindelo.mativha@tigerbrands.com, 0832092553, Tiger Consumer Brands ltd
- Paul, Sekete, Manager, PSekete@fnb.co.za, 0837319351, FNB Financial Advisory
Timeline
Workplace Experience student (debtors clerk)
Tiger Consumer Brands ltd
03.2020 - 02.2021
Support Consultant Learner (Financial Advisory)
First National Bank
02.2017 - 01.2018
Higher Certificate in Management - NQF Level 5
Milpark Education
Diploma - Cost and Management Accounting
Vaal University of Technology
National Senior Certificate - Commerce
Tseane Secondary School