Bridget Tshamala

Responsibilities

• Provide exceptional service in a fast-paced, high-pressure, and high-volume environment, ensuring guest satisfaction.
• Mix and serve a variety of beverages, including cocktails, non-alcoholic beverages, and according to standard recipes and presentation.
• Welcome guests promptly, taking orders and serving with professionalism.
• Provide personalised service, enhancing guest satisfaction, and repeat business.
• Maintain a comprehensive knowledge of drink recipes, pricing, and inventory management.
• Demonstrate the ability to multitask and work very long hours under pressure.
• Effectively manage multiple orders during busy shifts, ensuring timely service.
• Assist with counting bar stock, and restocking bar fridges.
• Kept bar equipment clean for hygiene standards compliance.

Responsibilities

• Prepared garnishes and maintained a clean bar area.
• Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
• Provided personalised service, enhancing guest satisfaction, and loyalty.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
• Processed customer payments accurately, handling cash, credit card, and contactless transactions.
• Maintained extensive knowledge of bar food, drinks, and menus to answer customer queries.
• Participated in team meetings to discuss service improvements and implement new procedures for efficiency.

Responsibilities

• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Provided exceptional service in a high pressure environment, ensuring customer satisfaction and repeat business.
• Mixed and served a variety of beverages, including cocktails and non-alcoholic beverages.
• Collaborated with bartenders and kitchen staff to ensure seamless service standards, fostering a team-oriented environment.
• Demonstrated strong multitasking abilities, prioritising customer needs.
• Assisted with counting bar stock and restocking the bar fridges.
• Effectively managed multiple orders during busy shifts, ensuring timely service.

Responsibilities

• Opened and closed the bar, ensuring all areas were clean, stocked, and ready for service.
• Maintained a comprehensive knowledge of drink recipes, pricing, and inventory management.
• Delivered outstanding customer service by promptly serving drinks and addressing guests' needs.
• Expertly mixed cocktails, opened champagnes, and poured wines and beers, adhering to standard recipes and presentation.
• Demonstrated the ability to multitask and work very long hours under pressure.
• Trained and mentored new staff, and participated in training programmes to enhance service skills.
• Served customers efficiently in a fast-paced, high-volume bar environment.