Summary
Overview
Work history
Education
Skills
Languages
Objective
Hobbies and Interests
Personal Information
Education
References
Languages
Timeline
Generic
Bridget Tshamala

Bridget Tshamala

Johannesburg,South Africa

Summary

Dedicated professional with expertise in high-pressure service and multitasking, complemented by extensive menu knowledge and beverage mixing skills. Demonstrates exceptional personalised service and customer support, underpinned by strong English fluency and communication abilities. Proven resilience under pressure, adept at order processing and inventory management. Committed to leveraging these skills to enhance customer satisfaction and operational efficiency in a dynamic hospitality environment.

Overview

16
16
years of professional experience
8
8
years of post-secondary education

Work history

Bar Waitress

Katzy’s Live & Grillhouse
Johannesburg, South Africa
10.2019 - Current

Responsibilities

  • Provide exceptional service in a fast-paced, high-pressure, and high-volume environment, ensuring guest satisfaction.
  • Mix and serve a variety of beverages, including cocktails, non-alcoholic beverages, and according to standard recipes and presentation.
  • Welcome guests promptly, taking orders and serving with professionalism.
  • Provide personalised service, enhancing guest satisfaction, and repeat business.
  • Maintain a comprehensive knowledge of drink recipes, pricing, and inventory management.
  • Demonstrate the ability to multitask and work very long hours under pressure.
  • Effectively manage multiple orders during busy shifts, ensuring timely service.
  • Assist with counting bar stock, and restocking bar fridges.
  • Kept bar equipment clean for hygiene standards compliance.

Waitress/Bar Waitress

54 On Bath (Tsogo Sun)
Johannesburg, South Africa
02.2015 - 10.2019

Responsibilities

  • Prepared garnishes and maintained a clean bar area.
  • Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
  • Provided personalised service, enhancing guest satisfaction, and loyalty.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
  • Processed customer payments accurately, handling cash, credit card, and contactless transactions.
  • Maintained extensive knowledge of bar food, drinks, and menus to answer customer queries.
  • Participated in team meetings to discuss service improvements and implement new procedures for efficiency.

Bar Waitress

Four Seasons Hotel
Johannesburg, South Africa
07.2011 - 01.2015

Responsibilities

  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Provided exceptional service in a high pressure environment, ensuring customer satisfaction and repeat business.
  • Mixed and served a variety of beverages, including cocktails and non-alcoholic beverages.
  • Collaborated with bartenders and kitchen staff to ensure seamless service standards, fostering a team-oriented environment.
  • Demonstrated strong multitasking abilities, prioritising customer needs.
  • Assisted with counting bar stock and restocking the bar fridges.
  • Effectively managed multiple orders during busy shifts, ensuring timely service.

Bar Waitress / Head Waiter

Fashion TV CAFE
Johannesburg, South Africa
06.2009 - 05.2011

Responsibilities

  • Opened and closed the bar, ensuring all areas were clean, stocked, and ready for service.
  • Maintained a comprehensive knowledge of drink recipes, pricing, and inventory management.
  • Delivered outstanding customer service by promptly serving drinks and addressing guests' needs.
  • Expertly mixed cocktails, opened champagnes, and poured wines and beers, adhering to standard recipes and presentation.
  • Demonstrated the ability to multitask and work very long hours under pressure.
  • Trained and mentored new staff, and participated in training programmes to enhance service skills.
  • Served customers efficiently in a fast-paced, high-volume bar environment.

Education

Diploma of Higher Education - Teaching, English & Geography

Hillside Teacher's College
Bulawayo
01.2004 - 11.2005

A-Levels - Arts

Inyathi High School
Bulawayo
01.2001 - 11.2002

GCSEs - Arts

David Livingstone High School
01.1997 - 11.2000

97% Accuracy - Data Capturing

Quest Computer Skills

Skills

  • High-pressure service and multitasking
  • Menu knowledge and beverage mixing
  • Personalized service and customer support
  • English fluency and communication skills
  • Resilience under pressure
  • Order processing and inventory management

Languages

English
IsiZulu
Ndebele

Objective

Looking for long term association with people who are oriented in an organization where individual talent, skills and hard work are acknowledged, conducive work culture, that provides intellectual, stimulating and rewarding career.

Hobbies and Interests

  • Reading novels
  • Travelling
  • Watching TV
  • Nature walks
  • Interested in animals

Personal Information

Education

other

References

  • Katy's Live & Grillhouse Brandon Kennard - Restaurant & Bar Manager Brandon@thegrillhouse.co.za 073 382 5957
  • Four Seasons Hotel Thulani Dube - Assistant Restaurant Manager [Flames Restaurant] thulani.t.dube@fourseasons.com 072 134 2897
  • 54 On Bath Hotel [Tsogo Sun] Freedom Moyo - Bar Manager freedommoyo@yahoo.com 060 566 1077
  • Fashion TV Cafe Frank Sauter - Bar Manager 076 051 8060

Languages

6,C2,4,B2,6,C2

Timeline

Bar Waitress

Katzy’s Live & Grillhouse
10.2019 - Current

Waitress/Bar Waitress

54 On Bath (Tsogo Sun)
02.2015 - 10.2019

Bar Waitress

Four Seasons Hotel
07.2011 - 01.2015

Bar Waitress / Head Waiter

Fashion TV CAFE
06.2009 - 05.2011

Diploma of Higher Education - Teaching, English & Geography

Hillside Teacher's College
01.2004 - 11.2005

A-Levels - Arts

Inyathi High School
01.2001 - 11.2002

GCSEs - Arts

David Livingstone High School
01.1997 - 11.2000

97% Accuracy - Data Capturing

Quest Computer Skills
Bridget Tshamala