Mathaba Nengovhela-Serumula
Bar Waitress
Johannesburg
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for bar customers. Skilled in fulfilling customer needs,addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Bar waitress
MSC Cruislines
11.2023 - Current
- Greeting and conversing with guests to answer questions, provide information, promote drink specials, and/or up-sell to premium brands
- Competently and with style open and serve wine/champagne bottles.
- Interact with guests and provide beverage information, promoting drinks and/or upselling premium brands.
- Collecting orders from the bartender and reviewing to ensure drink order is correct and is served in appropriate glass/glasses and adding appropriate garnish
- Ensure that all bar products,equipment and cleaning materials are used in a cost effective manner.
- Ensure that all bar products,equipment and cleaning materials are used in a cost effective manner.
- Working independently and without immediate supervision, working in outside weather conditions and is occasionally exposed to wet and/or humid conditions (pool bars).
Cabin Crew
South African Airways
6 2003 - 8 2020
- Maintained a neat and orderly cabin environment at all times
- Worked well with other crew members and followed safety guidelines
- Worked tirelessly with flight crew to manage the safe and systematic operation of aircrafts
- Developed and fostered positive relationships with crew members
- Welcoming passengers and showing them to their seats
- Providing special needs passengers attention such as unaccompanied minors, the elderly, and the disabled
- Checking the condition and provision of emergency equipment and information to passengers
- Administering first aid
- Dealing with emergencies
- Supplying duty-free commercial goods and pursuing sales and targets
- Writing flight reports
- Demonstrating the use of emergency and safety equipment
- Serving beverages and meals
- Prepare and submit reports on flight incidents
- Duty Free sales.
Waitress
Casalinga Hotel
04.2023 - 11.2023
- Properly arranged tables
- Welcoming and seating guests
- Taking guest orders
- Demonstrated a high level of accuracy in taking orders and delivering food, resulting in fewer customer complaints
- Processed payments using a POS system, ensuring accuracy and efficient transaction processing
- Developed and maintained a professional rapport with customers to ensure repeat business
- Ensured that all tables were properly set and clean, resulting in a high rating from health inspectors
- Used point-of-sale software accurately and efficiently, resulting in fewer mistakes when entering orders
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.
Office Administrator
Reabetswe Communication & Events
10.2021 - 12.2022
- Coordinated company meetings, appointments, and interviews
- Maintained office supplies and scheduled orders from appropriate vendors
- Answered and screened incoming calls
- Prepared and submitted outstanding invoices
- Responsible for business quotation.
Receptionist
Kempston employment
05.2021 - 08.2021
- Answered phone calls, greeted clients, and handled all front desk responsibilities
- Brought forth a strong ability for multitasking and prioritizing tasks
- Managed the office database, mail, and the physical setting of the front office
- Decorated the front reception area, contributing to a welcoming environment
- Provided clients and prospective clients with information regarding services and products offered
- Aimed for the highest level of customer service possible
- Remained punctual, flexible, and adaptive
- Brought forth a positive attitude and unwavering work ethic.
Education
Human resources certificate -
Pretoria College
01.1999 - 12 2000
Matric - undefined
Edenvale High School
01.1994 - 12 1998
Skills
Adaptability
Effective Time Management
Communication
Customer Service
Ability to Work Under Pressure
Ability to Work in a Team
Multitasking Skills
Memory retention
Energy and enthusiasm
Cleanliness standards
Complaint resolution
Item promotion
Timeline
Bar waitress
MSC Cruislines
11.2023 - Current
Waitress
Casalinga Hotel
04.2023 - 11.2023
Office Administrator
Reabetswe Communication & Events
10.2021 - 12.2022
Receptionist
Kempston employment
05.2021 - 08.2021
Human resources certificate -
Pretoria College
01.1999 - 12 2000
Matric - undefined
Edenvale High School
01.1994 - 12 1998
Cabin Crew
South African Airways
6 2003 - 8 2020
Similar Profiles
Megan GichardMegan Gichard
Bartender/Maintenance Deckhand at Port Dalhousie CruislinesBartender/Maintenance Deckhand at Port Dalhousie Cruislines
Taygun KolcuTaygun Kolcu
TEEN COORDINATOR at MSC CRUISE SHIP MSC SPLENDIDATEEN COORDINATOR at MSC CRUISE SHIP MSC SPLENDIDA
Jenelyn EncaboJenelyn Encabo
Housekeeping Stewardess at MSC Cruises- MSC SEASIDEHousekeeping Stewardess at MSC Cruises- MSC SEASIDE
Thanduxolo MhlangaThanduxolo Mhlanga
Packer at &BAMPacker at &BAM
Primrose RadebePrimrose Radebe
Commercial Excellence Specialist at Roche DiagnosticsCommercial Excellence Specialist at Roche Diagnostics