Sinethemba Zulu
Durban
Summary
Results-driven hospitality and aviation professional with 3 years of cruise ship Bar Department experience aboard MSC Cruises and hands-on experience as a Check-In Agent at King Shaka International Airport. Aviation graduate with strong expertise in guest relations, check-in operations, conflict resolution, cash handling, and hygiene & safety compliance. Demonstrated ability to perform under pressure in high-volume environments while maintaining exceptional service standards. Recognized for top-selling performance and consistent contribution to revenue growth and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Bar Waitress
MSC Cruises
05.2023 - 11.2025
- Delivered high-level, professional service to international guests.
- Maintained strict hygiene, safety, and sanitation standards.
- Operated efficiently during peak service periods.
- Collaborated with supervisors and team members to ensure seamless operations.
- Drove onboard revenue through personalized drink recommendations and upselling.
- Managed high-volume card transactions accurately.
- Prepared and presented specialty cocktails with precision.
- Cruise Ship
Check-In Agent / Customer Service Assistant
King Shaka International Airport
01.2022 - 01.2023
- Executed passenger check-in procedures efficiently.
- Provided guidance regarding boarding and documentation requirements.
- Handled customer concerns professionally and calmly.
- Assisted with boarding coordination and baggage processing.
Sales Assistant
Freedom Stationery
01.2020 - 01.2022
- Supported daily sales operations and customer service.
- Operated POS systems and managed cash transactions.
- Maintained inventory control and store presentation.
- Recognized as Top Seller for exceeding sales targets.
Shop Assistant
A5 Cash & Carry
01.2018 - 01.2019
- Provided professional customer service and managed checkout responsibilities.
- Assisted with stock replenishment and inventory control.
- Supported overall store efficiency and daily operations.
Education
Aviation Graduate -
Skyy Aviation Academy
Durban12.2018
Matric Certificate -
01.2014
Skills
Cruise hospitality operations
Revenue generation & upselling
Check-in operations
Cash handling & transaction accuracy
Guest relations
Conflict resolution
Multitasking in high-volume environments
Hygiene & safety compliance
Professionalism under pressure
Computer literacy
Languages
English
Zulu
References
- MSC Cruises, Shosholozaacademy.co.za
- Freedom Stationery, Marline, Durban, +27 38 261 962
Accomplishments
Top seller
Timeline
Bar Waitress
MSC Cruises
05.2023 - 11.2025
Check-In Agent / Customer Service Assistant
King Shaka International Airport
01.2022 - 01.2023
Sales Assistant
Freedom Stationery
01.2020 - 01.2022
Shop Assistant
A5 Cash & Carry
01.2018 - 01.2019
Matric Certificate -
Aviation Graduate -
Skyy Aviation Academy