BRANDON MENTOR
Business Consultant - Short-term Insurance
Cape Town
Summary
Determined Business Consultant who consistently meets critical business needs with an organized, transparent, and skilled approach. Keen interest in building relationships, knowledgeable about customer service operations, sales and distribution, short-term insurance and medical insurance industry best practices and customer needs. Works well independently or within a team to accomplish challenging goals.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Business Consultant (Insure)
Discovery Health Ltd
09.2024 - Current
- Administration of quotes for new business
- Create strategic business partnerships with multiple intermediary stakeholders.
- Relationship building with internal and external stakeholders.
- Project management of new business process, from end to end.
- Conduct product training and support
Team Leader
Discovery Health Ltd
12.2022 - 09.2024
- Prioritize workflow and resolved daily operational challenges to support goal achievement.
- Schedule and plan daily tasks, training and development for team members.
- Train employees to follow standard work processes and learn role-specific skills.
- Resolve issues ethically and with minimal conflict.
- Utilize computer equipment and programs to provide efficient communication and workflow.
- Write reports and give oral presentations to keep employees up to date on company goals and achievements.
- Drive open communication with team to successfully maintain and grow productivity and development.
- Identify opportunities and implemented solutions for workflow, quality and process improvements.
- Monitor and reviewed overall performance metrics to achieve set objectives.
- Complete accurate, on-time reports and documentation.
- Confer with management and supervisors to coordinate operations between departments.
- Provide daily direction to team members to achieve departmental goals.
- Conduct daily and monthly audits on each team member to provide coaching on errors and areas needing improvement.
- Coach team to develop skills and overcome weaknesses to reach goals.
- Communicate with team members on job functions, responsibilities, and financial goals.
Pre-authorisation Consultant
Discovery Health Ltd
09.2019 - 11.2022
- Answered calls and handling emails for various member queries including hospital stay, GP / specialist consultations and all medical and surgical procedures
- Assisted with member claims, benefits, distribution of IRP5 documents and handling monthly / annual membership contribution queries
- Assisted with health and wellness benefits and initiatives.
- Worked with customers to maximize utilization of solutions while maintaining high level of satisfaction.
Personal Trainer
Al Dana Club / Primary Healthcare Qatar
09.2016 - 05.2019
- Designed individual and group training programs and responsible for the continued assessment and development thereof
- Involved in facility sales and marketing schemes and assisted in arranging photoshoots and videos for brand marketing purposes
- Supervised gym floor and assisting with machine programming and basic maintenance.
Customer Service Specialist
WNS British Gas
02.2015 - 03.2016
- Dealt with various queries regarding the electricity and gas supply of businesses in the UK
- Created leads for the sales team by marketing products
- Captured details of new businesses and retaining existing clients.
- Calls and emails correspondence for customer service support
Fitness Instructor
Virgin Active Health Club
11.2013 - 12.2014
- Conducted various aerobic and fitness classes including HIIT, Core training and functional fitness
- Manager on Duty, oversee the standard operational functioning of the facility in the absence of the general manager
- Assist with new joiner screening and wellness assessments
Education
National Diploma - Fitness Science
ETA Sport College
Cape Town, South Africa 04.2001 -
Skills
Effective leadership
Timeline
Business Consultant (Insure)
Discovery Health Ltd
09.2024 - Current
Team Leader
Discovery Health Ltd
12.2022 - 09.2024
Pre-authorisation Consultant
Discovery Health Ltd
09.2019 - 11.2022
Personal Trainer
Al Dana Club / Primary Healthcare Qatar
09.2016 - 05.2019
Customer Service Specialist
WNS British Gas
02.2015 - 03.2016
Fitness Instructor
Virgin Active Health Club
11.2013 - 12.2014
National Diploma - Fitness Science
ETA Sport College
04.2001 -
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