BRIDGITTE MASEKO
Sales Consultant
Johannesburg,Orange Farm
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Discovery Bank and Insure Sales Consultant
NDW Financial Services
01.2024 - Current
- Sales for Discovery Bank and Insure (Personal Lines)
- Built strong relationships with clients, fostering trust and loyalty.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Met and exceeded targets every month
Sales Assistant
Telkom
08.2022 - 01.2024
- Retail Sales
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experiences for all clients.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Sales Assistant
Cardies Clearwater Mall
10.2019 - 04.2022
- Retail Sales
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Processed transactions accurately while maintaining a high level of customer service.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
RE5 - Banking And Financial Support Services
Moonstone Business School Of Excellence
Johannesburg 11.2023 - 11.2023
High School Diploma -
Tharabollo Secondary School
Vereeniging 01.2009 - 12.2014
Skills
Active Listening
Insurance Sales
Analytical Skills
Cold Calling
Phone Etiquette
Financial Analysis
Organization
Reasoning
Compliance
Customer Services
Communication
Client Relationship Management (CRM)
Team Work
Time Management
Attention To Detail
Active Listening
Phone
069 462 5619, 068 466 0947
Certificates
- Continuous Professional Development (CPD) , 43.5
- Class Of Business, COB 1 Short-term Insurance Personal Lines
- Class Of Business, COB 5 Short and Long Term Deposits
Timeline
Discovery Bank and Insure Sales Consultant
NDW Financial Services
01.2024 - Current
RE5 - Banking And Financial Support Services
Moonstone Business School Of Excellence
11.2023 - 11.2023
Sales Assistant
Telkom
08.2022 - 01.2024
Sales Assistant
Cardies Clearwater Mall
10.2019 - 04.2022
High School Diploma -
Tharabollo Secondary School
01.2009 - 12.2014
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