GADIJA DAVIDS
Sales Advisor
Bryanston
Summary
A self-motivated, hardworking individual looking for a position where I can showcase my skills and contribute towards the growth of the organization. I have a strong set of core values and desire to use my knowledge and experience in a meaningful way. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Business Insure Specialist
Miway
Gauteng
07.2024 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Look into sales data to identify trends and adjust marketing strategies accordingly in order to generate leads for new business.
Sales agent
Discovery Connect Distribution Services
10.2008 - 8 2024
- Achieving and exceeding sales targets (Inbound and Outbound)
- Communicating efficiently and effectively
- Handling objectives
- Providing aftersales service
- Passing quality assurance evaluations
- Being an active listener
- Administrative duties aligning with FAIS & FICA
- Providing accurate correspondence
- Products sold during my Tenure at Discovery: Vitality, Bankmed Vitality, Discovery Card, Global Education protector, Discovery Health, Discovery Insure
- Achievements at Discovery:
- Gold Seal August 2010/2011
- Platinum Seal August 2011/2012
- Platinum Seal August 2012/2013
- Platinum Seal, August 2013/2014
- Platinum Seal, August 2014/2015
- Platinum Seal, August 2015/2016
- Platinum Seal, August 2016/2017
- Premier Platinum Seal, August 2017/2018
- Premier Platinum Seal, August 2018/2019
- Diamond Seal Discovery, August 2019/2020
- Diamond Seal Discovery, August 2020/2021
- Platinum Seal Discovery, August 2021/2022
- Gold Seal Discovery.
Customer Services Associate
Amazon sds
10.2023 - 02.2024
- Achieving and exceeding targets (Inbound calls, chats and emails)
- Communicating efficiently and effectively
- Handling objectives
- Providing accurate feedback on deliveries
- Passing quality assurance evaluations
- Being an active listener
- Providing accurate correspondence after every call
- Achievements at Amazon: Top RAP performer.
Sales Agent
UDM
02.2008 - 09.2008
- Achieving and exceeding sales targets (Outbound Only)
- Communicating efficiently and effectively
- Handling objectives
- Providing aftersales service
- Passing quality assurance evaluations
- Being an active listener
- Administrative duties aligning with FAIS & FICA
- Providing accurate correspondence.
Service Agent Fault reporting
Telkom
09.2005 - 02.2008
- Answering inbound calls timeously
- Dealing with queries to resolution
- Providing feedback to customers
- Providing online support to customers (clearing faults upfront)
- Data capturing on all applicable systems
- Promoting & selling company products.
Receptionist and Office Administrator
TAMSA Property agents/ NACUSA National Trade Union
02.2002 - 08.2005
- Screen telephone calls & visitors, evaluate and deal with or re-direct as necessary
- Make photocopies as requested by staff
- Send, receive & distribute faxes
- Record & distribute minutes of meetings
- Manage stock control of office equipment, suppliers & resources
- Purchasing
- Typing correspondence for Directors
- Postage and faxing of invitations
- Diary management, Functions coordinator
- Office Administration
- Typing internal memos, Minutes of meetings, Notices.
Education
cer - Software Testing
ILAB
CERTIFICATE - RE5
Moonstone
CERTIFICATE OF HIGHER EDUCATION - NQF5
PSG Konsult
CERTIFICATE OF HIGHER EDUCATION - GRADE 12
INTEC
Skills
Self motivated
Goal orientated
Team Player
Leadership
Ability to learn quickly and apply knowledge
Customer Relations
Root Cause Analysis
Expert Problem Solving
Certification
Grade 12
Timeline
Business Insure Specialist
Miway
07.2024 - Current
Customer Services Associate
Amazon sds
10.2023 - 02.2024
Sales agent
Discovery Connect Distribution Services
10.2008 - 8 2024
Sales Agent
UDM
02.2008 - 09.2008
Service Agent Fault reporting
Telkom
09.2005 - 02.2008
Receptionist and Office Administrator
TAMSA Property agents/ NACUSA National Trade Union
02.2002 - 08.2005
cer - Software Testing
ILAB
CERTIFICATE - RE5
Moonstone
CERTIFICATE OF HIGHER EDUCATION - NQF5
PSG Konsult
CERTIFICATE OF HIGHER EDUCATION - GRADE 12
INTEC
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