READING BOOKS
BONOLO MPHAGA
IT DESKTOP SUPPORT TECHNICIAN
Johannesburg,GP
Summary
Talented Systems and Technical Support Engineer with gift for understanding needs of both business and employees. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Experienced Engineer with over 3 years of experience in information Technology Systems. Excellent reputation for resolving problems and improving client satisfaction.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
IT DESKTOP SUPPORT TECHNICIAN
TCM Pty (Ltd) ( Contracting at ABSA GROUP )
Johannesburg, SOUTH AFRICA
03.2019 - 01.2021
- Providing Systems Support and administer servers, microcomputers, LAN /WLAN and software applications.
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Tracked problematic system errors by implementing various user support tracking metrics.
- Performed troubleshooting and maintenance of existing network systems.
- Patched software and installed new versions to eliminate security problems and protect data.'
- Maintained computer systems, installed, and upgraded new systems as needed.
- Enhanced helpdesk ticketing system, resulting in 80% reduction in support call turnaround time.
TECHNICAL SUPPORT INTERNSHIP
TCM Pty (Ltd) ( Contracting at ABSA GROUP )
Johannesburg, SOUTH AFRICA
11.2017 - 02.2019
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to decisively discern and enact corrections.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Uploaded new software, rolled out updates and applied patches to servers upon release to threats from penetrating networks.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Handled 8 calls per 3 hour addressing customer inquiries and concerns.
ASSISTANT TELLER
Toys R Us Pty (Ltd)
Johannesburg, SOUTH AFRICA
12.2015 - 12.2016
- Examined tellers' reports of daily transactions for accuracy.
- Evaluated customer lifestyle to counsel customers on best products and services.
Education
National Certificate - Information Technology :Systems Support
Sector Education And Training Authority
Johannesburg 03.2019 - 05.2020
FET Certificate - Information Technology :Technical Support
MICT Seta
Johannesburg 11.2017 - 11.2018
Skills
Desktop support
Mac systems
Technical issues analysis
TCP/IP
Data recovery
Software diagnosis
Network diagnostics
Windows 10
Microsoft Office Specialist (MOS) Expert
Microsoft Outlook
Application support
PC component diagnostics
Technical Support
Issue troubleshooting
Certification
CISCO Networking Cert
Interests
TRAVELLING
CREATING WEBSITES
Timeline
National Certificate - Information Technology :Systems Support
Sector Education And Training Authority
03.2019 - 05.2020
IT DESKTOP SUPPORT TECHNICIAN
TCM Pty (Ltd) ( Contracting at ABSA GROUP )
03.2019 - 01.2021
FET Certificate - Information Technology :Technical Support
MICT Seta
11.2017 - 11.2018
TECHNICAL SUPPORT INTERNSHIP
TCM Pty (Ltd) ( Contracting at ABSA GROUP )
11.2017 - 02.2019
CISCO Networking Cert
10-2017
NDG Linux Essentials Cert
03-2017
ASSISTANT TELLER
Toys R Us Pty (Ltd)
12.2015 - 12.2016