Baxolele Richard Mdzinwa
Cape Town
Summary
Skilled Desktop Support Technician with robust experience in troubleshooting hardware and software issues. Proficient in providing technical support and ensuring seamless IT operations. Adept at diagnosing and resolving network connectivity problems, managing user accounts, and deploying software updates. Committed to enhancing system performance and delivering exceptional end-user support.
Overview
14
14
years of professional experience
Work History
IT Desktop Support Technician
Datacentrix / Engen / Truworths
Cape Town, WC
09.2024 - 03.2026
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Streamlined IT processes by implementing troubleshooting techniques for common problems, improving response times for end-user support.
- Streamlined IT processes by implementing troubleshooting techniques, reducing response times for end-user support.
- Identified hardware performance trends and system issues, reporting findings to improve operational reliability.
- Managed IT asset inventory by tracking equipment usage and recommending timely replacements or upgrades.
- Spearheaded the successful migration of company-wide email platform, minimizing disruptions to daily operations.
- Studied software testing procedures and applied best practices for quality assurance.
IT Desktop Support Technician
Pivotal Data/ Ascensos
10.2022 - 01.2023
- Managed end-user accounts and permissions, ensuring correct provisioning of access rights aligned with security best practices and [Type] policies.
- Identified hardware performance issues and trends, reporting findings to facilitate timely remediation.
- Supported gaming operations through effective utilisation of various systems, software, and peripherals.
IT Support Technician
BCX
04.2021 - 06.2021
- Delivered troubleshooting support for connectivity issues across networks such as Wi-Fi and cellular, resolving user disruptions effectively.
- Managed IT asset inventory to ensure accurate tracking and timely replacement or upgrades, minimising downtime.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
IT BID AIR CARGO
Bid Air Cargo
05.2014 - 02.2015
- Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Resolved service user requests within target timeframes.
- Used support tickets to track and speed up incidents.
- Helped customers set up new systems, applications and software.
- Installed new hardware and software to meet system specifications and user needs.
- Updated software for new functionality and improved security.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Managed daily server backups on computers to avoid data loss from computer malfunctions.
- Negotiated with vendors and suppliers to secure high-quality technology solutions at cost-effective prices, optimising budget allocation.
Junior IT Technician
Prescient Investments
05.2012 - 12.2013
- Configured hardware and software to align with network performance requirements, ensuring reliable operations.
- Managed operating system and software deployments, addressing upgrade-related issues to maintain system integrity.
- Established and optimised networks through installation of wiring, cabling and devices to enhance connectivity.
Education
Server + - informational Technology
New Horizons
cape Town, western Cape12-2010
ITILV3 - informational Technology
New Horizons
cape Town, western Cape06-2011
Network + - informational Technology
New Horizons learning institute
cape Town, western Cape06-2010
Certificate in A+ -
New Horizons
cape Town, western Cape06-2009
Investec Entrepreneurship Program -
Investec Start-up School
05-2022
Certificate - Networking(NQF level 6) information Technology
CTU College
02-2018
Skills
- Active Directory
- Exchange
- Help Desk Support
- IT Desktop Support
- HP/ Ricoh Printers
- Symantec/ Panda Antivirus
- Panda Cloud antivirus
- Windows 10/11
- Exchange Server 2019/2022
- Remote support
- Active Directory management
- Printer and peripheral support
- Software installation
- Network connectivity
- Application support
- Incident management
- Hardware troubleshooting
- Remote desktop support
- Server administration
- Vendor relations
- System configuration
- Hardware diagnostics
- Root-cause analysis
- Cloud computing
- Virtualization technologies
- New system deployment
- Ticketing system oversight
- Troubleshooting & diagnostics
- Operating systems
- Network hardware installation
Timeline
IT Desktop Support Technician
Datacentrix / Engen / Truworths
09.2024 - 03.2026
IT Desktop Support Technician
Pivotal Data/ Ascensos
10.2022 - 01.2023
IT Support Technician
BCX
04.2021 - 06.2021
IT BID AIR CARGO
Bid Air Cargo
05.2014 - 02.2015
Junior IT Technician
Prescient Investments
05.2012 - 12.2013
Server + - informational Technology
New Horizons
ITILV3 - informational Technology
New Horizons
Network + - informational Technology
New Horizons learning institute
Certificate in A+ -
New Horizons
Investec Entrepreneurship Program -
Investec Start-up School
Certificate - Networking(NQF level 6) information Technology
CTU College