Bonisiwe Lukhele
I2C WI Project Team Lead
Centurion
Summary
Methodical Professional with years of comprehensive experience collecting and analyzing data to make improvements to customer service and supply chain systems. Polished in planning and implementing supply chain optimization projects and designing and facilitating methods to gather and manage supply chain data. In-depth knowledge of supply chain processes paired with deep familiarity of data mapping and mining. Strategic and analytical thinker with solid understanding of contracts and pricing.
Overview
18
18
years of professional experience
Work History
I2C WI Project Team Lead
Johnson and Johnson Medical
01.2024 - Current
- Execute critical market access deliverables to enhance presence at meetings with authorities, clients, and other business partners e.g
- CEO’s, CFO, s Doctors, supply chain department, finance, and Hospital scrub sisters
- Establish and maintain relationships with internal stakeholders and external management decision-makers to support market access efforts
- Consult with leadership to identify processes requiring improvement to support growth and success
- Assisted in getting the following hospitals witbank, Rob ferreira,Universitas, Mamelodi, DR George Mukhara, Pelonomi, Manapo, Chris hani and Rustenburg to engage and pay their over due accounts
- Offer face to face customer service to public sector customers
- Assist hospital finance, supply chain department and Theater admin stuff at the hospital’s premises to reconcile and recover money owed to JNJ Medical
- Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Persistently reach out to customers with extremely past due accounts to recover lost revenue
- Scheduling regular team meetings (e.g., assigned tasks and next steps)
- Mentor and train junior colleagues on techniques, processes, and responsibilities
- Breaking projects into doable tasks and setting timeframes
- Creating and updating workflows
- Prepare and provide documentation to internal teams and key stakeholders
- Order resources, like equipment and software
- Retrieve necessary information (e.g., user/client requirements and relevant case studies)
- Measure and report on WI implants team performance
- Act as the point of contact for all participants
- Monitor team performance and report back to department manager
- Direct interaction with customers – collection of overdue payment
- Investigate and resolve any reconciling discrepancies on Customer accounts
- Customer site visits when required - for document submissions or dispute resolutions
- Providing Instructions on clearings for Cash Application department
- Verification of clearings and account reconciliation
- Attending meetings concerning situation of specific customers (concerning finance, commercial, treasury)
- Responding timely to inquiries from internal and external customers
- Support month end closing activities on accurate timely basis
- Prepare various Accounts Receivables standard and Metrics reports on a timely basis
- Prepare monthly calculations of Bad debt for various business units and provide analysis
- Support internal and external audits and provide documentation as required
- Proactive resolution of issues and concerns
WALKING IMPLANTS COLLECTION agent
Johnson and Johnson Medical
04.2022 - 01.2024
- Collect outstanding debt, pod’s, documentation and Order numbers for Johnson and Johnson medical for all Walking implants cases
- Regular visits of public sector Doctors, supply chain, finance and Hospital scrub sisters
- Consult with leadership to identify processes requiring improvement to support growth and success
- Offer face to face customer service to public sector customers
- Establish plans and payoffs for customers' loans, prioritizing control of overall costs
- Identify and recommend changes to existing processes to improve accuracy, efficiency and quality service
- Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Persistently reach out to customers with extremely past due accounts to recover lost revenue
- Assist hospital finance, supply chain department and Theater admin stuff at the hospital’s premises to reconcile and recover money owed to JNJ Medical
Customer Quotations Team Lead
Johnson & Johnson Medical S.A
04.2018 - 12.2018
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits
- Oversaw setup process for new item specifications and new vendor profiles in procurement system
- Carefully read and interpreted requisition orders to understand specialized terms and requirements
- Ensured that quotations are recorded and tracked and provided regular reports on volume, conversion rates 95% successful quotations and time respond to the quotation request
Team Lead - Customer Logistics Services
Johnson & Johnson Medical
04.2017 - 03.2018
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Managed schedules, accepted time off requests and found coverage for short shifts
- Documented counts and sorted finished work to promote easy access for shipping or additional processing
- Cross-trained and provided backup support for organizational leadership
- Ensure all orders are processed as per the SLA
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Customer Logistics Services Agent
Johnson and Johnson Medical
09.2014 - 04.2016
- Process all orders received via email, fax, telephone and walk-ins
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Directed shipping and receiving of wide range of products daily
Distribution Consultant / Export Co-Ordinator
UPD Distributors
06.2012 - 09.2014
- Directed associates in daily operations and monitored to maintain high degree of productivity, safety, service and quality
- Hired, evaluated, developed and optimized performance of hourly associates
- Prepared and assembled documents to facilitate exports
- Initiated and maintained customer master profiles to correct information and offer consistent service
- Designed export strategies to meet project delivery requirements
Operations Administrative Assistant
RTT Medical
05.2011 - 05.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained company handbook to outline policies and provide insights to company mission and values
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Interacted with vendors to purchase and set up equipment and services
Call Centre Agent
RTT Medical
05.2009 - 04.2011
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Reached out to customers after completed sales to suggest additional service or product purchases
Order Release Clerk
RTT Medical
06.2007 - 04.2009
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Assisted customers by providing tracking information and resolving shipping or merchandise issues
Picker Packer
RTT Medical High Rick
03.2007 - 05.2007
- Achieved production targets of 90% by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements
Education
National Diploma - Logistics And Supply Chain Management
Institute of Logistics and Supply Chain Management
JohannesburgGrade 12 - Matric
Mbambiso High School
NelspruitSkills
Microsoft Office
Interpersonal Skills
Time management
Problem-solving Skills
Analytical Skills
Business Development Skills
Project Management
Leadership Skills
Resource Utilization
Strategic planning
Forecasting and budgeting
Negotiation Skills
Data Analysis
Customer Service
System Proficiency
SAP
JDE Edwards 812
Sales Force
CRM
Timeline
I2C WI Project Team Lead
Johnson and Johnson Medical
01.2024 - Current
WALKING IMPLANTS COLLECTION agent
Johnson and Johnson Medical
04.2022 - 01.2024
Customer Quotations Team Lead
Johnson & Johnson Medical S.A
04.2018 - 12.2018
Team Lead - Customer Logistics Services
Johnson & Johnson Medical
04.2017 - 03.2018
Customer Logistics Services Agent
Johnson and Johnson Medical
09.2014 - 04.2016
Distribution Consultant / Export Co-Ordinator
UPD Distributors
06.2012 - 09.2014
Operations Administrative Assistant
RTT Medical
05.2011 - 05.2012
Call Centre Agent
RTT Medical
05.2009 - 04.2011
Order Release Clerk
RTT Medical
06.2007 - 04.2009
Picker Packer
RTT Medical High Rick
03.2007 - 05.2007
National Diploma - Logistics And Supply Chain Management
Institute of Logistics and Supply Chain Management
Grade 12 - Matric
Mbambiso High School